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Danie S

Active since Jan 2011

7

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0

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Reviews

7 reviews

Kingsmead Shoes

6 months ago

Great Service

I just want to thank the owner and staff at Kingsmead shoes Clearwater. I bought 2 pairs of Hi-Tech boots there during 2025. I never fit them as I know I am a UK10. They where laying in my room in there boxes till now as I wanted to get the last bit of wear out of the old one,s. Surprise last week when I wanted to try them, to small. I saw on the box it was UK 10, but EUR was now a 44 where it use to be 45. I called them and explain and with no hassle it was exchange. Great service. Wish more shops can follow them. Staff friendly and helpful. THANKS!!!!

0 replies

Clientele Legal

31 months ago

Bad service

Last year I received a sms from them saying what a good client I am and if I keep it up December is on them. December came and went and they took there money as always. I made a call first week in January and spoke to a gentleman who check if I qualify, and according to him I did, he then spoke to his supervisor. He said he will escalate it and get back to me……..last I heard of him. ( call time 25min) On 2024-01-16 I called again and spoke to a lady, same story and after consulting with her supervisor came back and suddenly my debit order for October had a problem and had to be resubmitted which mean I do not qualify, how can that be as my salary was paid in already and I am 100% sure it could not be my fault, there is funds and it is a debit order. I decided that it is not about 1 premium any more, as the call at that stage was over 20min long again and my phone calls started to be more the 1 premium, but about trust ……..if this is how they run a show, what if I really need them one day. I ask to be put through to cancellations as I am not interested in there product anymore and will go some where ells. She put me threw and after I spoke again to a gentleman explaining everything, who spoke to his supervisor again, he convinced me not to cancel but give him till end of business day and he will get back to me……..which I did but no call. Again very good image of your service. 2024-01-18 I called, spoke to a lady who check on system and ask me to hold as she was bizzy checking. After 20min I drop the call as this is to much. I saw enough of your company and there service and after 6 plus years I think it is time to start shopping around as they are unprofessional and not trust worthy, and that is what I will tell any one asking me about clientele. Last week I called again as I needed to cancel my policy, again systems was check, supervisors consulted and 20 min later the promise of I will get back to you tomorrow in person I promise, "what time can I call?" How many times can they tell the same story and then already have the nerve sending sms about 2024 December being on them. I even send a mail, got the auto reply promising 2 to 3 days.....it is 2 weeks later and nothing.

4 replies

87 months ago

Edcon Thiefs

My wife filled is forms and singed up for a "Thank U " card last year. We came home and registered on line as well. Since then we have been swiping it at all the places were we can get points. About 3 weeks back I could not log in to check our points. I called and was told they are off line and to call back. I tried again to log in today but still nothing. We called again and after my wife spoke to a lady was told" sorry you lost R800 as you were not registered correct and your stuff expired May" How can this be after forms were completed, online registration was done and no one said anything till now. I feel that some one stole this from us and now give us this poor excuse.

1 reply

MTN South Africa

118 months ago

Getting worst by the day.

<p>I have been with Mtn for more then 20 years now. It is starting to feel to me that they don't caer about there customers any more. I have now been not abel to make a call for more then 24 hr even though I have money on my cell. It is not the first time this happen. In the past I use to restart my cell and the problem was sorted, not nice but it work. I make sure I load airtime when I see it get low as it is not nice to hear in the middel of a call" You have 1min remaining". This time restarting did not help. I call 808 and the lady told me that she would reset my line and that I must put my cell of for 10min. Did this and nothing. I see I have money, thay see I gor money but when I try to call " insufficient funds" Left it and try this morning again. Same again. Call 808 , same answer same result. I pay my monthly contract. I pay for my airtime. What if I have a emergency? I need my phone for my work and are now stranded. The only bright light is that my contract end April 2017. After 20 year I will think good before I sign with Mtn again.</p>

1 reply

DStv (MultiChoice)

119 months ago

Problame not resolved

<p>On the 1 of Nov I complaind about a e-mail MultiChoice send out on 2016-10-25 and that they do not comply with there own emails. Every time I complaine I get a story of we dont know or problem resolve. Even after my complaint on Hallo Peter they said they try to contact me, which they did not as my cell was on the howl day. They also say it only apply to the walka, but that is not what there mail say. On the 3de of November after spending more that 30 min on my phone and sending them a copy of there mail again I got another ref: ********** -I39. It is the 8 of November na call no feedback. The amount of money I spend on calls I could just as well went and bought it. I will attach a copy of the mail again. At the bottem of mail it say clear walka and drifta.</p> <p> </p> <p>Mobile TV Newsflash<br /> <br /> We’d like to update you on the mobile TV service. <br /> <br /> When the service launched in 2010, the technology was fresh and new. Over the last few years, technologies and standards have evolved as broadband access continues to grow. This has resulted in the supply of our mobile TV devices becoming limited. <br /> <br /> We’ll continue to offer the mobile TV service to our DStv customers; however the range of new devices available and devices that can be repaired will be limited. <br /> <br /> Customers with a faulty Walka 7v2 device can have their device replaced with a new one if it’s within the warranty period of a year. If the Walka 7v2 is not within the warranty period, a new Walka 4.3 may be purchased at a replacement fee of R300. <br /> <br /> All other Walka and Drifta range of devices, irrespective of the warranty period, will be replaced with a Walka 4.3 at a replacement fee of R300. <br /> <br /> More information about our mobile TV service is available on DStv.com <br /> <br /> We trust that you’ll continue to enjoy mobile TV as part of your daily DStv experience. <br /> <br /> Best wishes,<br /> The MultiChoice Team</p>

2 replies

DStv (MultiChoice)

119 months ago

Unprofessional

<p>On 2019-10-25 I got a mail from MultiChoice regarding the old walka and drifta devices that could be swap for new one's (mail is short). The next day I went to a agent close to my home but they did not know anything about this. Later the day I went to one close to were I work and the same there, but after I show the lady the e-mail she was willing to help me. The system did not want to allow it. She told me there nothing she can do now but will try later and call me. I went to my office and call the call center just to find out they have no knowledge of this aswell. I foward the mail to the lady that helpd me. Next day back to agent with no success. At home I did a online quiry and got ticket no, that was the 26th. On the 27th I did a online quiry again, but still no reply. On the 29th I got a call to tell me that my quiry is resolved as the cant find any info on the mail. I then got the ladys e-mail and foward the mail to her. Today 2016-11-01 I went to the agent again and she told me no luck and that I'm not the only one that came to them. Up to now now call or e-mail from them. How do u send a mail out if u are not ready. I"m not angry at the lady at Lenasia as she has been trying to help me from day one, it the people at Multichice and there complaint department. No one know what is going on and no one get back to u. How can u say a problem is resolved if it is not</p>

2 replies

MTN South Africa

138 months ago

Mtn going backwards

I upgraded to the Galaxy S6 on Friday 2015-04-10. a Sim swap was done as the S6 use a smaller sim. At 10:55 I got a sms regarding the sim swap. I was told 2 to 24 hours. Saturday at 15:00 nothing yet. I call 808 (which suck the last few weeks, u never get threw and get cut off). By miracle I got to some one . He check and said there was a fault and that he would escalate it for me. I got a ref. number and told to call on Sunday if it's not done. From 8 till 11 I tried 808 but nothing. I called some one I know at Mtn who checked for me. He came back and told me that the people that work with it is not in on Sunday and that they will only see on Monday. I have been with Mtn for many years and always \brag"about the service. I don't know why but they are going backwards with a speed. I think this will be my last upgrade and if I knew Friday what I know today "

1 reply

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5 (71.4%)

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