Chantell L

Beware pet owners. Stay away

Stay away from TAH Bellville branch. The only thing that this practice cares about is receiving payment. My dog was admitted at TAH Bellville with an emergency and spend 36hours there. During this time I did not receive a single phone call from the practice with any updates on his condition. I called multiple times & the reception staff kept on telling me that the Drs are busy with rounds & will call. No one called. He eventually went for surgery (which I also wouldn’t have known about if I hadn’t called multiple times) and even after he had been discharged I have not received any proper feedback on how the surgery went. R14 000 later & he has Cotton Wool stuck on one of the wounds. I am shocked that they couldn’t even use a decent plaster on that wound as well. (I guess I should be grateful that the main/bigger wound atleast has a plaster on) His paw is swollen where anaesthesia was administered. I will never recommend this practice to any pet owners. They made an extremely stressful situation so much worse. Everything was a struggle with them, from getting correct invoices/statements to updates on how my dog is doing. Appalling service to be honest. Staff members kept on informing me that they are short staffed , which leads me to wonder wat quality of care are they providing to the animals in their care? With the rates that you charge I am sure you can afford to hire a few extra hands. Absolutely horrible experience.