NM
Nolwazi M
Active since Nov 2024
5
Reviews
0
Industries
Reviews
5 reviews2 months ago
Horrible facilitiy with horrible management!
What a horrible place and horrible experience! I will never go back to that place. I spent 21 days in the hospital and it was the worse 21days of my life! You go there to relax because you go through so much but management and nurse stuff make your stay so horrible worse! The place is horrible, aircon s not working, WiFi is not available for the 21days I was in there . Tv you can only watch YouTube music . Nurses are so rude and the reception is extremely rude! The manager clicked his tongue when we told him about the WiFi issue . He promised us WiFi from 9th of march until I left . There is a sign for “place under construction” but what are they fixing really? The showers? Are filthy especially room 4 horrible horrible places! And you pay so much money for that place.
0 replies
16 months ago
Disappointing experience at simbiosis spa coco
I recently visited Simbiosis Spa Coco One and had an incredibly disappointing experience. I booked a treatment and arrived 25 minutes early for my appointment. While waiting, I noticed that other guests who arrived after me were promptly offered refreshments, while I was not. I had specifically requested to swap the scalp massage for a foot scrub before my appointment. I was assured that the change was noted and included in my package, but unfortunately, this was not honored during my treatment. To make matters worse, there was a payment discrepancy. I purchased a voucher last year for R1500, but when it came time to settle the bill, I was told the voucher was only valued at R1300, leaving me with an unexpected outstanding balance. This directly contradicted the information I had received via WhatsApp when I confirmed the details with the admin prior to my visit. Overall, the experience was frustrating and disappointing, and I expected better service, communication, and professionalism from a spa of this caliber.
0 replies
16 months ago
Unauthorised signature
Unauthorised Signature on My Contract Cancellation – *****ulent Practice by MTN I visited an MTN store on 2nd January 2025 to cancel my month-to-month contract. During the process, I was given only one form to sign, which I completed as instructed. However, upon following up recently to confirm the status of my cancellation, I was shocked to discover that someone else had signed my cancellation forms without my knowledge or consent. I was never informed that additional forms were required, nor did I authorize anyone to sign on my behalf. This is a clear case of ********* and possibly *****ulent behavior by the MTN staff handling my request. I am extremely disappointed with this breach of trust and the lack of transparency in the process. I demand an immediate investigation into this matter, clarification on who signed the documents, and written confirmation that my contract has been canceled without any further billing. I also expect MTN to take corrective measures to ensure this does not happen to other customers. If this issue is not resolved promptly, I will be forced to escalate the matter to relevant consumer protection bodies. I look forward to your prompt response and resolution.
0 replies
18 months ago
Refusal to refund for unused services
I am very disappointed with prokard service. I signed up with the company, but I never used their services. Despite this, they have refused to refund my money, even after multiple attempts to resolve the matter. I believe this is unfair, as I did not receive any value for the payment I made. Prokard’s refusal to refund me demonstrates poor customer service and a lack of accountability. I am sharing my experience to caution others and hope this encourages the company to improve its practices
0 replies
19 months ago
Disappointment with refund policy
I subscribed to Isabella Garcia’s skincare products about a year ago, paying R151.48 per month. Unfortunately, I found the products ineffective for my skin and canceled my subscription within the first month. When I requested a refund, I was informed that only store credit would be offered, despite my dissatisfaction with the products. This policy feels unfair, as I believe I am entitled to a full refund under the Consumer Protection Act, given that the products did not meet my expectations. I expected better customer service from such a reputable brand. I hope Isabella Garcia reconsiders its approach to refunds and puts customers’ satisfaction first.
1 reply
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1 Star
5 (100%)