BC
Brandon C
Active since Sep 2024
3
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3 reviews2 months ago
Oxbridge Academy/Waterfall School of Business refusal for refund of course already paid for .
Once again laying a complaint regarding Oxbridge's subpar services and constant excuses. I thought things would be different this year after the 3 years of stressful back and forth between them and SACAI for my GETC course. This year I was sent delayed results directly affecting me to register for matric through the DBE/WCED . And I have already paid for the matric course in full and now I am struggling to be issued a refund. I made it clear that I will not be writing the adult matric course through Oxbridge/SACAI due to the painfull experience of the GETC course and made it clear that I will write it through the DBE/WCED and Lenette Daniel, their registrar sent me forms, promising to get me into the system , saying that I was registered but when I called the WCED they could not find me in the system. I then sent an email as well as completed application forms saying that I want nothing to do with Oxbridge anymore due to all the excuses and lies and I will not be writing or registering through them for matric and that I will do it myself next year and I can no longer register now as the deadline has passed. Something that would not have happened if they simply sent my results on time. I now just want my refund and be done with them but now again I am struggling to get my money back despite being in contact with Lenette for weeks ,its simply the same dilemma with diffrent excuses. My parents went into debt for these courses and we always paid the monthly installments and the matric course has been paid in full. So we've paid for services that I have not even received as they have failed in every way regarding the matric course. What a horrible,horrible way to mess with someone's aspirations in life and their future. Most painful and psychologically affecting experience of my life. Demanding thousands for remarks and rewrites but offering very little assistance and support. I would give zero stars if the review allowed it.
1 reply
4 months ago
No support from Oxbridge Academy regarding exam results . 3 years of constant battles.
I've been with this institution for 3 years now and it has been hell. I recently had to rewrite my math literacy GETC paper in November of 2025 for the third time! As their examination body SACAI (which is a nightmare on its own) keeps failing me despite achieving high marks for my site based assessments and they have done this with countless other students especially those completing their matric through UCT online high school as SACAI is also their examination body. I am never even allowed to view my exam scripts and receive no feedback whatsoever. Oxbridge has never even reached out for academic support or tutoring and I've paid all my outstanding fees for both the GETC course and the Adult matric course and I cannot complete my matric course without a proper GETC certification . Just last week I was told that for my most recent rewrite that the result statement says incomplete. I had to complete a new batch of site based assessments which I did and sent in last October and I even received the marks for it all in the high 70's,80's and 90's. Now SACAI says they never received it which is why the result statement (which I have not even received I was told it says incomplete) says incomplete. So I don't know if Oxbridge never sent the assessments or what they are doing but I am now for the fourth time facing another dilemma and I am not receiving any support from Oxbridge but I was good enough to take money from. I am sick and tired. This has been a 3 year struggle . These people are blocking and standing in the way of my future I have been a dedicated student both academically and paid my fees and I have been patient but this is starting to affect me psychologically as I feel hopeless. My parents went I to debt to pay my fees ...... and spent thousands or rewrites as SACAI asks ridiculous fees for rewrites and rechecked of papers and even then the result stays the same I am now still awaiting feedback if the problem has been sorted out as the problem lies with Oxbridge.... they never sent my assignments or even updated my result statement of my assignments. The deadline for registration for May / June matric examination is this Friday 6 Feb and if this is not sorted by then I am stuck for another year! And nobody cares at this institution Please do not register with any institution that uses SACAI as their examination body including Oxbridge Academy. I am currently still waiting for a response regarding this matter. I hope to receive one soon
1 reply
21 months ago
Oxbrideg Academy /SACAI extremely dissatisfied with how they run their exams
For the first year of my GETC course Oxbridge was really good and helpful. The problems started withbthe November 2023 GETC exams. I was literally told my exam location one day before the exams by Oxbridge's marking body SACAI . Lenette was really helpful here and managed to get me my exam location. However I had already arranged for accomodation in George but was then told that I have been assigned to Mosselbay . I lost half of my accomodation money due to the Hotel's cancelation policy and only managed to get accomodation in the day of my exam , we literally drove around Mossel bay the entire day before I could get accomodation. Then in January of 2024 I received my exam results of my 6 subjects from SACAI through Oxbridge Academy. Despite achieving a 65% average in my maths literacy assignments , they told me I achieved 25% for my maths lit exam despite achieving over 80% for three other subjects , and that I am not allowed to move on to the adult matric course before rewriting maths It was absolutely ridiculous. I app**** for a remark but never received any evidence that my exam paper was actually remarked and I was not allowed to view my paper( SACAI's ridiculous policies ) despite paying R500 for a remark!!!. I then had to apply to rewrite the paper in June which cost over R2000 to do so!!. I barely managed to get the money together. And then on top of it had to pay R800 transportation due to the high cost of petrol at the time , to get to the exam location. In August I received my rewrite results and they had the audacity to once again tell me that I only received 35% for the paper!!. Now again I am not allowed to view my paper. SACAI is an extremely *********** institution. Please do not apply at any college / school that uses them as their marking body. Oxbridge should tell you before you register that they use SACAI as theor marking body and they should tell you beforehand of their ridiculous policies. I have seem several other reviews on the internet of students complaining about SACAI's and receiving incorrect marks as well as not even receiving their certificates SACAI simply wants you to pay for rewrites over and over again so they can make money. They never respond to emails . I had to wait a month before I even received a follow up from Oxbridge academy two days before the marking deadline. I am so disappointed, these organizations places students future in jeopardy, I need to write my matric next year in order to allow me to get a higher education at a university but that is all hanging in the balance now with this rewrite/incorrect marks situation. I am utterly heartbroken and dissatisfied as I honestly want to achieve my education to make something of.my life but they are standing in my way because of the way they run things
2 replies
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