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Banele M
Active since Aug 2024
2
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0
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Reviews
2 reviews
STADIO - Centurion Pretoria Campus
4 months ago
Terrible service and a disappointment
I am appalled by the service we've been getting at Stadio Centurion. My mom requested for refund in February, as my niece was no longer going there, and filled out a document requesting for the refund. When she got to the campus she was sent pillar from post because the lady who was suppose to help was on leave. When she sent her an email she received no reply not even a phone. Only in April when she went again she was made to fill out the same form that was filled out in February. Today when she called she was advised by Lorna that she'll be getting less than half of the money she paid. When she asked to speak to the manager the call was cut and transfer was not actioned. I'm going to the ombudsman because this is not on. I'm disappointed and frustrated because of this. My mom to spend her money and time traveling back and forth.
1 reply
Standard Bank
17 months ago
I have never experienced such terrible service at Standard Bank Birch Acres branch
I have never experienced such terrible service at Standard Bank Birch Acres branch. We got to the branch at 12h40 and we were told to start queueing outside. We waited until 13h20 only to be told that they can't assist because the bank is closed. We didn't go there for anything related to an account but only to get a document stamped by bank.Throughout the time we were waiting outside the consultant who advised us to wait didn't even come out once to provide any feedback. Another consultant who was supposedly in training didn't even bother to address us instead gave us attitude when we tried find out what was happening. Only when I started shouting did the consultant see fit to stamp the document for us. I'm utterly disappointed by the level of service we received especially for something that would take less than 5 minutes. The level of attitude amongs the consultants is terrible. This is worst experience that I have ever dealt with.
1 reply
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