FK
FAITH K
Active since Aug 2024
2
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2 reviews1 month ago
Poor service
Good day, I am extremely frustrated with the service I received from Discovery Health today. Earlier this year, I went to the optometrist main member and later found out Discovery would not pay because I was apparently supposed to get authorization first. I accepted that and paid cash myself. Now my son has broken his glasses at school and he urgently needs help because he is writing exams next week. Because of my previous experience, I decided to first contact Discovery for authorization before taking him to the optometrist. Instead of getting help, I was transferred between departments, calls were dropped, and nobody properly assisted me. One call was even answered by someone who did not speak at all kept saying “hello” while only hearing breathing on the line before the call disconnected. I started calling before 4pm, but by the time I finally reached Nikiwe, I was told the department was closed. The consultants involved were: * Nikiwe Stofile * Ruth Boesak * Shantonay Kivido I am simply trying to follow the correct process, but I still cannot get proper assistance for my son.
2 replies
5 months ago
Execuspecs Irene Link: Doesn’t Want to Work in December
Execuspecs Irene Link – I booked an appointment early this morning and received a confirmed booking. Hours later, they cancelled with a lazy excuse: “something came up,” with no details and no effort to assist. Let’s be honest — this branch does not want to work in December. Staff are clearly more focused on December holidays, partying, and shutting down than doing their jobs. If you’re not willing to work in December, stop accepting and confirming bookings. Don’t waste clients’ time and then act vague when cancelling.
0 replies
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