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Nokuthula
Active since May 2024
8
Reviews
0
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Reviews
8 reviews3 weeks ago
Hahn Collections Pursuing a Disputed Metrofibre Account Without Proper Investigation
I am extremely unhappy with the way Hahn Collections has handled this matter without properly investigating the dispute first. I recently received communication from Hahn Collections regarding an old Metrofibre account that was supposedly handed over for collections. The problem is that this account was replaced and supposedly closed by Metrofibre during 2025 after I experienced issues with it. At the time, I specifically confirmed with Metrofibre’s agent that the old account would be closed permanently and that I only needed to continue paying the new account that they opened for me. I have been paying the new account ever since. Now I am suddenly being chased for an old account that Metrofibre themselves told me was closed. When I attempted to explain the situation and dispute the matter, I was told to go to the police station and open a dispute. Why should I be running around doing all of this because of poor administration and communication between Metrofibre and their collections department? Surely before handing someone over or demanding payment, proper investigations should first be done, especially where there is a clear dispute and where call recordings exist that can confirm what the customer was told. This situation has caused unnecessary stress and frustration, and I am not happy with how casually this matter is being handled while my name and credit profile are potentially being affected. I expect this matter to be properly investigated before any further collection action is taken against me.
0 replies
3 weeks ago
Metrofibre Handed Over an Account They Confirmed Was Closed
I am beyond frustrated and disgusted by the treatment I have received from Metrofibre. I originally opened an account with Metrofibre in 2024. During 2025, there were issues with the account, and after contacting their accounts department, I was advised by their own agent that they would open a new account for me and close the old one. I specifically asked the agent whether the old account would be permanently closed and whether I would still be liable for anything on it. I was clearly told NO and that I only needed to continue paying the new account going forward. Since then, I have faithfully paid the new account as instructed. Now suddenly, out of nowhere, I receive an SMS saying the OLD account has been handed over for collections. How is this even possible if your own staff confirmed the account was closed and up to date? What makes this even worse is the pathetic response I received from Metrofibre when I contacted them. I was basically told that because the account has already been handed over, there is “nothing they can do.” That response is completely unacceptable. Your internal mistakes, poor communication, or failure to properly close an account should NOT become the customer’s burden. Calls are recorded for a reason. Instead of brushing me off, Metrofibre should go back and listen to the recordings from 2025 where your agents clearly advised me that the old account would be closed and that I would not be liable for further charges on it. I should not have to fight, chase people around, or stress over an issue caused by Metrofibre’s own processes and staff. This entire experience has been extremely stressful, unprofessional, and unfair. I want this matter properly investigated, the recordings reviewed, and this wrongful handover corrected immediately.
1 reply
1 month ago
Driver ignored me, took my order, and now I must wait days for a refund
I’m honestly so disappointed with the service I got from Pick n Pay ASAP Springs Mall today. I placed an order using my last money because I needed groceries urgently after work. When the driver arrived, he just hooted and drove off without even trying to call me. The frustrating part is that I was literally behind him trying to stop him with my car, and he could clearly see me, but he still ignored me and left with my order. What makes this worse is that he marked the order as undelivered when he never even made a proper attempt to contact me. I order quite often and drivers usually call if no one comes out, so I really don’t understand why this driver didn’t do the same. I contacted customer service immediately asking them to please re-deliver the order because I still needed the groceries, but instead I was told I must wait 3–5 working days for a refund. So now I’m left with no groceries and no money because of poor service that was completely out of my control. This whole situation has been extremely frustrating and inconvenient, especially because I genuinely depended on that order.
3 replies
21 months ago
Rude manager/supervisor
I went to Springs mall sheet street today to ask for a copy of my receipt, since I got the email one and struggled to print it out as proof of purchase for the items I bought for work or our office on Saturday. When I got there I browsed through as I had to buy more items for our office kitchen, queued and when it was my turn I greeted and explained that I was at the store on Saturday and bought items bought I’m unable to print out the receipt as it’s not pdf. I explained that I even tried to send it to my work email to print out at work but it didn’t allow me, as it showed as a pic not document. The lady assisting me said she doesn’t know where, that’s when this other woman whom I assume is the manager/supervisor asked where the other small receipt is and I told her I didn’t bring it as I thought the email one would be proof enough. I explained that I just need a reprint of the receipt or for them to assist with printing it out for me, she said she can’t help without that receipt. I then asked what must I do now to get the receipt she said I must come back another day as it’ll take long for them to retrieve the receipt or assist me. It was 17:40 and the store closes at 18:00, I told her if their phone was working then I would’ve known what to bring and how they’ll assist, but I called all day and the store phone was not going through she the said that’s impossible. I asked her why is it that she is objecting everything I see, the least she could do is ask me to call and they check if indeed the phones aren’t working, not call me a ****. She said she knows that it’s working, I showed them that I tried to call from my call log and told her she is rude and that is poor customer service. She started arguing with me and left me at the counter without assistance, I spent aroun 7-10 mins waiting for someone to assist me. None of them were even showing interest in helping me, I asked the one remaining at the counter if I’ll be assisted and she answered me by saying unfortunately the person who is supposed to help me left after we argued. Now I waited till another worker told me to just sent me that email receipt on her phone and she’ll try to print it just not today because her taxis will be finished if she assists me. I’m still shocked, because I work in customer service. I know how a customer is supposed to be treated, you apologise when your phone is not working and try to be as helpful as you can, you don’t argue with customers and even shout. If this is how customers are treated then I’d rather not shop at sheet street again.
1 reply
21 months ago
Debit orders that don’t belong to me go off my account
First of all I’m tired of outsurance debiting the account of my son and I every week when I don’t even have anything with them, I’ve tried calling them and they told me someone used my banking details to register their plans. They promised to investigate, found out that it’s few people and then promised that it’ll stop. Still I’m always disputing the debits, it’s frustrating so much because aren’t they supposed to check if account details belong to someone before they debit that account. How do you debit a 2 year old’s account? What they are doing is totally wrong more especially because I’ve never had any plan or insurance with them, and clearly won’t even in the future. I feel ****med and they don’t care.
5 replies
22 months ago
Poor customer service and communication
I’ve had a lot of bad experiences with Pick ‘n Pay asap, today I am so angry. I placed an order at around 17:54 for only few items because I got home tired unable to go to the shops myself. I have been waiting for them to finish “wrapping up my order” and it’s now 19:38, they set my delivery to an Uber driver at around 19:13 and when I track it it says order cancelled. No one has called me to tell me if I’m still getting my order or not and I need the items for tomorrow morning. And it’s not the first time my orders don’t get attended to or I get late deliveries, at this point I’m thinking of stopping doing my weekly grocery shopping with them.
1 reply
22 months ago
Bad customer service and bad quality
I ordered an expensive set of pots last year, and Early this year one of the glass lid of the pots just broke while the pot was on the stove as I was cooking. I contact homechoice customer service via Email and attached the pictures to express my concerns regarding the quality, as I initially bought them thinking they are of great quality (since they are pricey) and they’ll last me for years. I live with my kid and my other concern was what if the glass lid broke while he was near, as it kind of made a mess around the house and some glass pieces landed all over. Now the biggest issue I have is that they said they’ll send courier to come pick it up since March, and even today no one has come to pick it up till today. I have made several calls since then and I’m even tired of doing follow ups, whenever I look at the pots I’m saddened as they are expensive but I’m now unable to use them as I fear the same will happen with the remaining pot with a lid. The other one will never be useful as I cannot cook without a lid on.
1 reply
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