Thuso L

Active since Oct 2010

Reviews

Industries

Reviews

7 reviews

7 months ago

Being taken from pillar to post for my SmartMatter Refund!!!

On the 3/12/2025 i received the email quoted "Please note that we have processed your request, and it will take approximately 15 to 20 business days to complete. Thank you." Made a follow up on 26/12/2025. I was told "The cash out has been processed, and you should receive it in the next 15 working days." I made another follow up today 05/01/2025, I am told a different story, "Hi there, No, it was not processed. Please note that the company closed on the 12th of December, and all cashout requests were placed on hold during that period. These requests will only be actioned this week on Wednesday going forward. Kindly refer to the previous message for better understanding. Thank you." How bad can it be? I mean all I want is my refund.

0 replies

Webafrica

29 months ago

Worst Service Ever, Please cancel my service NOW!!!

They don't deserve a rating. I have requested to cancel my service because i cannot continue paying for such incompetence. They went quiet on me. You can't get hold of them via telephone because they know exactly what they are hiding. Incompetence!!!! I need you to come and take your router and cancel my service. I will cancel your debit order with my bank. I will not continue paying for services that i am not using .

0 replies

DPD Laser

36 months ago

Pathetic service

What a useless and worst courier company. You come to my home address to deliver my parcel, you arrive at my address and you don't contact me and you just go back with my parcel and claim that my address is incomplete so you failed to deliver. Where is the logic in that, you need to teach your drivers to contact customers when delivering the parcels to them. It only makes sense for them to call and inform customers that they are delivering their parcels.

0 replies

Cell C

99 months ago

Cell C Surance

I am very ****ed with the service Cell C is offering to us as customers. The amount of incompetent people working at the C Surance department is highly shocking. My phone was stolen and i followed all the claim process and made a claim on the 7th May 2018. I finally managed to get hold of them on the 13th June after many attempts. I was told that C surance sent an email to the The Boulders store requesting some report which was sent to them the same day. I have been trying to get hold of C Surance since then with no success, i keep repeating the story every time someone answers they put me on hold and drop the phone after minutes of waiting. Pathetic service from Cell C and Csurance, highly disappointed. I am still paying insurance every month yet they taking me from pillar to post with the status of my claim.

3 replies

Discovery Health

107 months ago

Refund declined - Medical aid ***

Discovery Health refusing to refund me for the money i personally paid to the PAEDIATRICIAN for my new born. I have submitted everything they wanted from me only to come back and claim that i didn't follow the correct process even though i have made my financial adviser aware of the delivery of my son. I have since cancelled my membership with them and now they have come back and told me that i owe them R2 048.16 and they are even threatening to blacklist me for this amount even though they refused to refund me R3351.50 that i paid to the PAEDIATRICIAN.

3 replies

Avis

137 months ago

Please release my money

Good Day,<br> <br> I have rented a car with AVIS Midrand on the 25 April 2015 and returned it on the 1st May 2015. There was a reservation amount of R4431 taken from my bank on the 25 April. On the 17th May i received an sms notifying me again of another reservation of R4431 from my bank account. I have since escalated the issue to my banker to get this funds released by AVIS but nothing has been achieved to date. Can someone please resolve this issue ASAP.

1 reply

Cell C

138 months ago

Refund

I logged a query with ref *** on the 26/03/2015. i later received a call on the same day from an agent who was confirming if i was assisted with my query, i told her that i was assisted the call was logged and i am only waiting for my refund. I called again on Monday 30/03/2015 to follow up on the query. I spoke to Nqobile then, who excels in bad attitude and arrogance towards the customers. She told me that the status of the query shows that it was resolved on the 26/03/2015. I told her that that query cannot be resolved because i haven't received my refund, that's when she started with her arrogant attitude and telling me that i don't know their internal processes so i can't tell her how Cell C works. She claimed that i shall receive my refund between the 1st and 2nd April. I called again today and the agent i spoke to had to re-escalate the issue again with new ref *** because it was not resolved. Cell C needs to train their agents on their processes because it shows that some of them really don't know how the company work for works. They also need to teach this Nqobile woman respect on how to treat customers.

1 reply

Review Distribution

5 Star

0 (0%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

2 (28.6%)

1 Star

5 (71.4%)

Thuso L

Reviews

Being taken from pillar to post for my SmartMatter Refund!!!

Worst Service Ever, Please cancel my service NOW!!!

Pathetic service

Cell C Surance

Refund declined - Medical aid ***

Please release my money

Refund

Review Distribution

About

Community

Businesses

Follow Us