Art S

UNHAPPY CUSTOMER!!!!!

I am writing to express my extreme disappointment and frustration with the handling of my recent reservation made through Priceline. On2/12/24book a room at The Dive Hotel in Palm Springs for an early Valentine's Day trip with my wife. I received a confirmation number for this reservation, indicating that it was confirmed and guaranteed. However, upon arriving at the hotel, I was informed that they would not be able to honor my reservation because Priceline had allegedly provided too low of a price. Despite spending over three hours on the phone with multiple Priceline representatives, I was met with nothing but apologies and excuses. Not only was I left without accommodation for the evening, but my plans for a romantic getaway with my wife were completely ruined. I found the lack of transparency and inconsistency in communication to be unacceptable. Additionally, I was disappointed by the unwillingness of Priceline to assist me in finding alternative accommodation that was comparable to the one I had originally booked. As a loyal customer who has used Priceline many times before, I am deeply disappointed by the way I was treated in this situation. It is unacceptable for a company to take payment, issue a confirmation number, and then fail to fulfill their end of the agreement. I am requesting compensation for the inconvenience and distress caused by this experience. Furthermore, I urge Priceline to review its policies and procedures to ensure that other customers do not have to endure similar situations in the future. I expect a prompt response and resolution to this matter. Conformation # 483-785-825-17