K
Kayla
Active since Feb 2024
2
Reviews
0
Industries
Reviews
2 reviews6 months ago
Resolving queries when it is not resolved and giving automated email replies
Good day, I am writing with reference to enquiry numbers ***, ***, and ***, all of which have been marked as resolved. Unfortunately, the issue remains unresolved. I am still unable to add my new card on the mobile app, and the alternative option you provided to change payment arrangements does not apply, as I require the account to be prepaid. This level of service is unacceptable. In the 2–3 years I have been using the SANRAL mobile app, every enquiry I logged was properly resolved. I have never before encountered such persistent issues or such poor customer service. I kindly request that this matter be properly addressed and resolved. Please refrain from closing the enquiries until the issue has been fully rectified.0 replies
30 months ago
Friendly service, answered all the questions that I had, even if it was a lot
Friendly service, answered all the questions that I had, even if it was a lot. Explained everything to me so that I understand correctly1 reply
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (50%)