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Zola
Active since Jan 2024
17
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Reviews
17 reviews1 month ago
Standard bank home insurance nightmare
I've been having a home insurance with Standard bank for 10 years this year. I pay my premium religiously every month without fail. I claimed 3 times that I can remember since inception. It was the geyser twice, 1st time needed to be replaced, 2nd time a part needed to be replaced. When I claimed for my floor of the lounge to be redone after an earthquake/volcano they completely refused and I had to do it myself. Now the geyser burst and it's still under warranty so it has been replaced by the manufacturer but for Standard bank to attend to the claim took almost a month as a result the ceiling is damaged, the dampness caused huge cocroaches if you know those drain cocroaches and they want me to pay excess fee of 1400 for pest control for what they have caused. If you don't want this kind of treatment, stay away from Standard bank.
1 reply
1 month ago
What an awesome and informative session
Good day all I've had such an amazing interview with Momentum Insure regarding Home insurance, I wish I had met them earlier in life because they could have saved me my nightmare with Standard bank which I've been paying for 10 years but I'm a very unhappy client if I can tell the truth. Thanks so much Hello Peter for allowing us to air our experiences, good and bad, really appreciated.
3 replies
9 months ago
An opportunity to redeem yourselves Amahle Footwear SA
I would like to challenge Amahle to redeem themselves because people have no confidence in them. I have received my order but I'm very happy with one pair that fits me perfectly unfortunately the other 2 are quite small though they all the same size. I've emailed them regarding retuns and they haven't responded yet. Can they kindly contact me at [email protected] asap please. Thanks Helo Peter for this platform, much appreciated.
0 replies
10 months ago
An awesome customer service
Very nice and professional, always render an excellent service. Sometimes go out of their way to accommodate clients requests. Some of them could improve in processing returns as speedily as possible because sometimes we need the money held up in those very same returns other than that they are great
0 replies
11 months ago
What an awesome service
Such a pleasure to do business with this company, always on top of their game,friendly service and quite professional. No problem with retuns as well and they quick to address any issue. Keep up the good work.
0 replies
21 months ago
Irresponsible Standard Bank Insurance Employees
Dear Hello Peter, thanks so much for assisting us by holding businesses to be responsible and accountable. You really doing an outstanding job, I really don't know what we'd do without you. Right now I'm so frustrated with Standard Bank Insurance. I've logged a claim and I have limited time to attend to this, am waiting for their response only to be told that the service provider has been sent to my place but they gave them a number that I used briefly over 20 years ago, how ridiculous. The worst part is that every time the same thing happens despite us changing this number to the current one. What stops them from emailing me after receiving the feedback from the service provider that they can't get hold of me? We all know the struggle of communicating via call centres, it's a nightmare. I'm livid right now, this is highly unacceptable. I flew all the way from Cape Town to EL to attend to this because I have nobody to assist yet here I'm waiting to be given such a lame excuse over again and again
1 reply
21 months ago
Annoying Rain services
I'm so disappointed with rain, in the beginning they were doing well but lately I'm a very unhappy customer honestly. They try to resolve the problem when I brought them here for the sim swap, I received the new sim card but it never worked. The worst part even the old sim card I have stopped working. Am I being punished for reporting them here? For the whole month of August I couldn't call, sms or do anything using their sim cards that I pay for. I once again requested calls,emailed to no avail as previously. Do we really have to bring companies to this platform for them to care for us as their valued customers that we are or they don't think so? The service is appalling but the premium increases really now, does that make sense? I don't know what we would do without you Hello Peter, you are our refuge, without you these companies would get away with a lot. Thanks for your unwavering support, it's really much appreciated.
3 replies
22 months ago
Recklessness
I bought 2 TVs from Takealot in March 2024. I opened the one I bought for the lounge and kept the other one for the bedroom unopened as was going to travel soon. I was gone for 3 months, upon my return early in July I opened 2nd box and hired a professional to mount it in my bedroom and I was with him throughout the process. At the end it wasn't working. We then noticed that the screen is cracked, I then contacted Takealot who referred me to Hisense because it's their products. Hisense is refusing to take responsibility and Takealot didn't either. This is not just a crack its a smash but it's quite subtle with huge consequences. This could have occurred at Hisense warehouse if not in the container from China seeing that everything comes from China, it could have happened at Takealot, could have happened in the courier to me, you must see how full these vans are packed and with loading and off loading all the time anything can happen but I can reassure you it didn't happen with me because I stay alone and I placed it in an almost empty room. What I'd like to know why do they all think I should be the one responsible for this damage? I'd like Takealot to take full responsibility because I gave them my money, how they sort it out with Hisense is not my problem because Hisense is telling me that the screen is not covered in their warranty, how stupid is that? Takealot I gave you my money and I want you to sort this out asap please.
0 replies
22 months ago
Neglect
The first communication I had with them when I signed up was great. The service has been great too however I've been waiting for my replacement of my 2nd sim card, had numerous emails and calls with them about it but still nothing, it's over 3 months now. This is ridiculous. I traveled to East London in June and I enquired before my trip if the coverage in the area where I was going to is good and I was told it's great. I carried this huge inconvenient router but when I got there it never worked. I contacted them all the time I was there and they always promised someone will call you, no one ever did and I had to pay loads of data and airtime meanwhile I'm paying for the WI-FI as well, not cool. I'd like them to compensate me for this and to send this replacement for the 2nd sim card asap please. These are simple issues that don't have to take this long to be rectified, I'm sure they can do better than this. Thanks
9 replies
23 months ago
Outstanding service
Capitec also showed interest and consistency in helping to recover my money that was ****** by *****sters in my bank account not once, twice but several times. I really appreciate you guys for taking good care of us as your clients. The service I always receive in all the branches I go to here in Cape Town makes me feel like a family member because I'm always received with great smiles, great interaction and great results for what I went for. Keep up the great work.
2 replies
Review Distribution
5 Star
6 (35.294117647058826%)
4 Star
2 (11.764705882352942%)
3 Star
3 (17.647058823529413%)
2 Star
4 (23.529411764705884%)
1 Star
2 (11.764705882352942%)