BK
Bertram K
Active since Aug 2010
23
Reviews
0
Industries
Reviews
23 reviews59 months ago
MTN - more Bu!!$#!t than Bozza
Spent three months trying to fix a problem caused by MTN staff and still no resolution in sight. Both my contracts came up for upgrade this year and both upgrades where managed atrociously MTN. Contract 1 is being at the full price of R1100 instead of the R299 advertised. MTN has acknowledged the error thrice but are incapable of fixing it and I have beenforced to pay full price since. Contract 2 was upgraded online a month later and the data packages loaded differ from what was offered. The contract sent to me does not indicate the correct package name as MTN had changed the name in the yellotrader brochure. Nobody cares that they have made these errors and seem more concerned with making the client believe that they made the errors and then ignore any follow queries. Numerous escalations just lead back to the starting point and new queries just keep being created.
0 replies
59 months ago
Makro - from zero to hero.
Recently purchased goods online from Makro and entire experience was an entirely different experince than the one we had 12months ago. The post sale information was clear and concise. We knew where we were in the process and the timelines. The delivery had to be split into two due to the nature of the goods ordered but even this was managed brilliantly. Everything was delivered within the advertised timelines.
1 reply
63 months ago
Virtual Voucher = no service
Avoid purchasing any prodcut where you will receive a Virtual Voucher. This company (VVCR) is virtually impossible to contact. The voucher was received after purchasing a Norton Security upgrade via Takealot. Tried using the voucher and received the activation email but the link was missing vital information as a result I cannot download the program that was paid for. Everytime you click instal the webpage just opens a copy of the same webpage. I have been trying whole week to get the issue resolve and now four of my devices will be without internet security.
0 replies
66 months ago
Truworths On-Line sales process is the worst...
Truworths On-Line shopping is a joke. Ordered a few dresses for my wife on-line as she needed a new dress for a wedding and obviously COVID. Their system and FAQ's indicate a 3 to 5 day delivery period for in store and up to 10 days for home deliveries. They eagerly accepted the payment on my instore account and actually sent the bill within 3 days. Here is where the problems began: My wife found another dress and I tried to cancel the order from Truworths. first they tell to wait and cancel once it is delivered. Of course the dresses arrived at the store the Monday after the wedding and of course they now refuse to cancel the order online or via the phone. After three calls to their call centre and being shunted from pillar to post we finally got through to the Canal Walk branch. The only alternative they can suggest is that I have to wait 14 days for the ordered to be cancelled as it wasn't collected. the only problem is that they expect payment by 5th of January which is Day 14. So naturally it appears as if I will listed as a non-payer for dresses that I cancelled.
1 reply
66 months ago
Fairfield Butchery is a cut above the rest :)
2020 might have sucked but even through it all Fairfield Butchery has been outstanding. They have been CONSISTENTLY excellent and even managed to improve their website and the range of products offered. If there has been the rare mistake then they went out their way to correct the error.
0 replies
66 months ago
Woollies fails to deliver
What shockingly poor customer service!! After being able to make purchases online and have them delivered, I discovered that from 01/12/20 Woolworths had removed my suburb from their list delivery areas. They were the only retail store who delivered in this area and now they have stopped. Ever since then I have tried to query but this query was just brushed off with a generic response and a bunch of apologies when they realised their mistakes. They have even bothered to contact me. This would have not have happened if this was "white" neighbourhood.
0 replies
74 months ago
Continuously disgusting service.
Four weeks and no responses... I have had to follow-up continuously but nobody from Makro, its contact center, the Customer Service center and the Client Care center have bothered to come back to me. This will be the fourth complaint on HelloPeter, to go along with the five sent to Twitter and the five sent via email. They just tell you that the complaint is escalated but nobody can confirm who is actually dealing with the issue. The email team send the same response over and over but no actions are taken. They pay the refund of the items that they cancelled but have conveniently forgotten that I had cancelled both orders before they were packaged and shipped. They went ahead and tried to deliver one of the two orders and ****ed that up by only delivering half of the items. I have yet to receive the rest items that were paid but their system shows that the deliveries are completed. That to me sounds like Fraud and I'll probably have better luck opening a case at SAPS at this rate. There's certainly no point in approaching their management team.
2 replies
74 months ago
Aqeel saves the day
This compliment is for one person only: Aqeel from the FNB Fraud Department. Having recently opened a new FNB banking account I was having endless issues in trying to get the account activated. Not being able to go to a branch and having reduced services available has made it difficult to get anywhere. Eventually after threatening to cancel I was transferred to the Fraud department and Aqeel was able to resolve the issue the same day.
1 reply
74 months ago
Makro failure continues
The uselessness cont... No feedback on cancellation instructions. No response to the different messages and calls. I have spent over R400 more to get the items needed from other suppliers and they delivered already. Why can't Makro do the basics? I don't want excuses or invoices, i just want the orders cancelled and my money refunded.
3 replies
74 months ago
Game delivers
After a dreadful experience from another company in the same group, I decided to try Game. Although their prices are higher and the range of essential items available for delivery are limited, they managed to do what others couldn't. They actually delivered in less time than advertised and with less stress.
1 reply
Review Distribution
5 Star
5 (21.73913043478261%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.3478260869565215%)
1 Star
17 (73.91304347826087%)