SM
Sasha M
Active since Oct 2023
3
Reviews
0
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Reviews
3 reviews1 month ago
First Car Rental CPT AirPort
I booked and paid for a Group B car on 22 April 2026. When I booked it, I also booked and paid for a car seat for our baby. Upon arrival at the CPT Aiport branch, Tarren assisted us with our booking and informed us that we have gotten a free upgrade (from our guaranteed VW Polo) to a Suzuki Ciaz. I didn’t believe that it was a “free upgrade” since we purchased the Group B car in the first place. Tarren knew it was raining and she could see we have our baby with us. She told us that the car is quite far and she suggests one of us go to fetch the car and park it closer. The car was parked at lot 76. VERY FAR. We were told that the guys who work outside don’t do inspections of the car when it’s raining and we were left to our own devices. We eventually got the baby and our luggage to the car when it started raining heavily. I quickly tried to fit the car seat just to find out this “upgrade” of a car doesn’t have isofix for the car seat. I run back to Tarren and she informed me that they only have isofix car seats. WHY, if you knew for 4 days that I’m brining my baby and I ordered a car seat, will you “upgrade” me to a car with no Isofix for the car seat?? The service was absolutely horrible from there on. We were told to take both the keys and go swop out the Suzuki for the Citroen (which has isofix) ourselves. In. The. Rain. After I finally got the car seat fitted in the Citroen, I wanted to speak to the supervisor. Banzi assisted us (he was exceptionally nice and helpful - the only one in that branch). The supervisor pretended to be busy and seemed less than interested to address our situation. The supervisor never spoke to us and kept walking in circles in an attempt to avoid speaking to us. The car they gave us (Citroen) have a lot of issues. While driving on the highway, we noticed that the bonnet wasn’t fully closed. It could have flown open at any time. The driver door key slot is lose. The centre brake light’s cover on the inside of the boot is missing. Wires exposed. It’s just been a horrible experience and we are very hurt that the branch and its employees were okey letting our baby and our belongings be exposed to the rain and wind. It’s very disheartening and saddening. We sincerely hope that an actual supervisor/manager/branch owner will be more willing to help us make this right than the supervisor that was on duty there today. I lodged this complaint on their online platform on 26 April. To day I have not had a response from them.
0 replies
31 months ago
Planet Fitness Hennopsview Centurion
Planet Fitness Hennopsview. The ladies at reception are always very friendly and helpful. Unfortunately the club is falling apart. If it’s not the ceiling falling (due to heavy rain), it’s water damage on the floor. The machines are outdated and not very well maintained. The aircons at the upper level have not been working for most of the year. There is 1 fan to “cool” about 8 people on treadmills. If you send an email to management, you get a reply 4 months later. If you send an email to head office, you simply don’t get a reply. New people sign up every month but there is never new equipment being bought or simply maintaining the equipment that’s already there. This results in machines being occupied for most of the time during peak hours and the machines being over-used. If the things I mention above are important to you, consider going to Virgin Active at Centurion Lifestyle.
0 replies
32 months ago
Rather go to Outsurance or Discovery - don’t waste your money
I was in an accident on 23 Sep. At first I was assigned a panel beater located 60km from my house. I had to phone FFW and advise them that I can’t drive my car that far. I had to wait 3 days for FFW to assign a new panel beater. I was assigned a panel beater closer to my house but this panel beater could only assist me on the 24th of October, a month after the incident. I had to phone FFW again and wait 2 days for a new panel beater to be assigned, which could only assist me a week later. This was already 2 weeks wasted due to FFW not allocating panel beaters properly. The assessor appointed, assessed my car using photos that I had to send over WhatsApp. The panel beater inspected my car and advised that additional work is necessary which wasn’t quoted for by the assessor. This means that it will take an additional 2-3 days for FFW to approve the updated quote for repairs. The claims process would have been finalised a lot quicker if FFW had assigned me a panel beater close to my house and one that could have assisted me sooner. Not having to wait 2 weeks to take my car to a panel beater. I also believe that if the assessor had done a proper assessment, additional work wouldn’t be necessary. I sent an email to their dispute resolution department. The automatic reply stated that I will be contacted within 48 hours to discuss the dispute. It has now been 72 hours and no call. Rather stick to insurances such as Outsurance and Discovery.
1 reply
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