LS
Louis S
Active since Oct 2023
2
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2 reviews1 month ago
Mr
Mahindra's lack of Service On the 19th February 2026, I took delivery of my brand new Mahindra Refrigerated Bakkie from Mahindra Menlyn - which they sell as a standard vehicle. Up to today I have not received the registration documentation from Mahindra Menlyn ( 8 weeks this coming Thursday 16th April 2026). For two months, the vehicle I bought out of necessity, is parked in my yard and is of no use to me. I have contacted Mahindra Head Office Customer Care in Centurion, many times, written an email and still no licencing. I received an email response from Customer Care on 1st April. The excuses are many, but none are Mahindra's fault - it is everyone else's fault - the sub contractor, the licencing department, getting a new subcontractor, staff not coming to work, etc, etc. Out of desperation I have begged to speak to someone senior at HO (not in Customer Care) and I was blocked at every turn. I was told by Customer Care that they are not allowed to escalate my complaint to Senior Managers at Mahindra Head Offices, even when Customer Care cannot solve my problem - that is it - take it or leave it, one is stuck, with no one to solve your problem. In my opinion, the incompetence of Mahindra is astonishing, and their professionalism is non existing. As I write this review, I am at my wits end and there still is not cer*****y that I will get the vehicle registration this week or the next or the next.
0 replies
2 months ago
Mahindra's lack of Service
On the 19th February 2026, I took delivery of my brand new Mahindra Refrigerated Bakkie from Mahindra Menlyn - which they sell as a standard vehicle. Up to today I have not received the registration documentation from Mahindra Menlyn ( 8 weeks this coming Thursday 16th April 2026). For two months, the vehicle I bought out of necessity, is parked in my yard and is of no use to me. I have contacted Mahindra Head Office Customer Care in Centurion, many times, written an email and still no licencing. I received an email response from Customer Care on 1st April. The excuses are many, but none are Mahindra's fault - it is everyone else's fault - the sub contractor, the licencing department, getting a new subcontractor, staff not coming to work, etc, etc. Out of desperation I have begged to speak to someone senior at HO (not in Customer Care) and I was blocked at every turn. I was told by Customer Care that they are not allowed to escalate my complaint to Senior Managers at Mahindra Head Offices, even when Customer Care cannot solve my problem - that is it - take it or leave it, one is stuck, with no one to solve your problem. In my opinion, the incompetence of Mahindra is astonishing, and their professionalism is non existing. As I write this review, I am at my wits end and there still is not cer*****y that I will get the vehicle registration this week or the next or the next.
0 replies
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2 Star
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1 Star
2 (100%)