TK
Tony K
Active since Sep 2023
6
Reviews
0
Industries
Reviews
6 reviews2 weeks ago
No cashiers signed on, no urgency in store to help customers.
Good day, this message is for the Greenacres branch for selling products. I am a client of your shop and am currently lay-buying an iPhone i have to say your staff is very very unhelpful this is the third week in a row no one is signed on to help customers, they shout across the floor “ I don’t know my password I can’t log in today” we stand around for up to an hour trying to pay the shop and no one even cares. Four staff members were helping one customer and four of us were in the line while only one till was operational with 5/6 staff members. Someone wanted to buy headphones he couldn’t the lady ahead of us was on her lunch trying to buy just a washing rack she couldn’t be helped either I was trying to pay towards my lay-bye traveled 25kms to get there only to have to leave because it took longer than half an hour and the people ahead of me where still not helped. There’s no urgency from the staff and nobody said anything until someone in the line actually said out loud is anyone going to tell us what’s going on. If this is the case aT least let us pay our accounts online because how can a shop operate on only one till. The worst part is if you’re trying to make a quick purchase you still have to wait for someone maybe collecting something and they have to check the product etc because no one else is helping cash paying customers who just want to grab and pay. Today was disappointing and I had to leave without paying. Just a question could the manager not log on and use his code while the staff members couldn’t remember their passwords or could they not reset it. I would say this was an isolated incident but this is week 3 that it has happened to me. Please find out why they are trying so hard not to accept our money. Regards Tony King
0 replies
31 months ago
Thanking you on your assistance.
Thank you Rialto foods, Zanie Marie and also Europe for assisting me with my packaging issue from Makro Port Elizabeth it took a while however it was definitely worth the wait I do appreciate it thank you. I hope the store has done their part and replaced the faulty items and we can resume our regular business thank you once again your package was amazing.
0 replies
32 months ago
Just need someone to get hold of me
Makro I know you say you have rep**** privately however that was 5 days ago to let me know you would contact me again and I am still waiting. This small issue seems to be a mountain for your customer service department which is really not a difficult thing to fix. I would really like to get back to buying the product as it should be and get on with it please can we have this sorted out.
1 reply
32 months ago
Asking for feedback would be fine if there was anything to feedback on.
Well Makro your asking me for feedback yet you haven't even closed off my problem. Perhaps check up with us before asking for our experience because at this moment I don't think you would like to hear my experience.
1 reply
32 months ago
Products still faulty 1 week after being told it would be checked
Can someone please call me I had the exact same problem after waiting more than a week to repurchase a product after being told the problem would be addressed. I wasted all my time driving there twice and getting the exact same result. What a waste of my time, petrol and money and the unprofessional look it gives my business because of your faulty products.
2 replies
33 months ago
Faulty products bought
Hi I have been trying to get hold of your customers services for the last few days... Good day I hope this email finds you well. My name is Tony king card number 29030908 Last week I registered a card and bought my first items at Makro. Firstly I checked online for product availability and said your Port Elizabeth branch had it in stock on arriving at the store I was told if it's not on the floor there is no available, no problem I then decided on something similar. To my disappointment after buying these fruit cups for my business and setting up my product I realized that every single lid in the pack did not fit any of the cups. I couldn't return because my customers were expecting delivery and I had to get lids from someone else asap. This was such a problem and also it totally broke my profits. My question to Makro is just how could you pack the wrong lids with the cups. I have kept the receipts and a few cups and lids to show you guys but man it caused such chaos on the day. How do I now move forward with this. Please note this is not a complaint to be mad at you but also to let u know that perhaps that particular suppliers packaging needs to be checked for future problems like this. Thank you for taking the time to read this and I hope to hear from your support team soon. Regards Tony King
1 reply
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
4 (66.66666666666667%)