Rejoice M

Double Debits and No explanations

I wrote an email to ADT regarding ongoing discrepancies and unexplained debit orders on my Fidelity ADT account (MKH01310), which remain unresolved under Ticket E69A0D769001C. Recently, my account was debited with two amounts, R490.00 and an additional R1,963.60 without any clear explanation or breakdown provided. Based on my own analysis of the account history, there were only two missed payments in June and October 2025 due to insufficient funds, both of which were subsequently recovered through catch-up payments, including a double debit processed in December 2025. My regular monthly debit is approximately R490.90, and given that arrears were already settled, the large debit in May 2026 is unjustified and appears to be incorrect. While a previous response confirmed that the December 2025 debit was successfully processed and reflected, no clarity has been given regarding the recent excessive charge. This lack of explanation, coupled with repeated inconsistencies in billing, is unacceptable. I require a detailed reconciliation of my account, including a full breakdown of how the R1,963.60 was calculated, as a matter of urgency.