C
Cyril N
Active since Jun 2023
3
Reviews
0
Industries
Reviews
3 reviews1 month ago
********* Service
To All South Africans, Easypay Everywhere Management, and African Bank, I am lodging this complaint publicly because what is happening at certain Easypay Everywhere branches, particularly in KwaZulu-Natal, is deeply concerning and requires urgent national attention. We have received numerous complaints from clients regarding alleged ********* and potentially *****ulent activities taking place at Easypay Everywhere branches in Hill Street Pinetown, Durban CBD, Pietermaritzburg, Port Shepstone, Vryheid, and Nquthu. These reports suggest that vulnerable and financially desperate people are being exploited instead of assisted. There are also serious allegations that some managers at these branches are aware of and involved in these activities. One shocking incident involved a client who visited the branch simply requesting a copy of a transaction statement and was refused assistance. This alone reflects extremely poor customer service from a company trusted by many South Africans. More alarming, however, are the repeated allegations from several clients claiming that: • Customers are being charged R50 just to print statements. • Certain staff members allegedly encourage clients to dispute legitimate debit orders. • After the disputes are processed, staff allegedly take a portion of the money for themselves under the excuse that they have “made a plan” for the client. • These actions leave clients behind on their financial obligations and create serious financial hardship. • Managers at some branches are allegedly aware of these practices and failing to stop them. If these allegations are true, then this is not just poor service — it is *********, exploitative, and potentially ******** behaviour. What is even more disturbing is that reports have allegedly already been made, yet nothing meaningful appears to have been done. This creates the impression that Easypay Everywhere is either ignoring the issue or failing to properly protect its customers. South Africans deserve transparency, honesty, and protection when dealing with financial service providers. Many people using Easypay Everywhere services are pensioners, grant recipients, and low-income earners who are already financially vulnerable. They should not be manipulated or exploited by individuals entrusted to assist them. Easypay Everywhere is now part of African Bank, and therefore African Bank must urgently take responsibility and intervene in these serious allegations. African Bank cannot allow ********* conduct and possible exploitation of vulnerable customers to continue under its brand and ownership. I call on Easypay Everywhere management and African Bank to: • Urgently investigate the Hill Street Pinetown, Durban CBD, Pietermaritzburg, Port Shepstone, Vryheid, and Nquthu branches. • Investigate allegations involving branch managers and staff members. • Audit staff conduct and transaction activities. • Take disciplinary and legal action where necessary. • Publicly reassure customers that this behaviour will not be tolerated. • Strengthen protections for vulnerable clients across all branches, especially in KZN where these complaints appear to be increasing. This matter is severe and deserves immediate intervention before more South Africans suffer financial damage. Consumers cannot continue being ****** while companies remain silent. #EasypayEverywhere #AfricanBank #HelloPeter #ConsumerRights #SouthAfrica #KZN #FinancialAbuse
3 replies
17 months ago
Best Fibre service provider.
I'd like to give it all up for Cool Ideas. Their communication, is 100 percent client service %as well. I have two installation at two separate addresses and my girlfriend is getting as well very soon at her house. Subscription is very affordable dependable in the set up inn your area. My second one was done in one day, installation and activation was seamless. I will continue to refer people to them.
0 replies
36 months ago
The agent who help me was James Sekgobela/ Ishmael Mohlala
The agent who help me was James Sekgobela/ Ishmael Mohlala. Very clear and helpful, he mentioned things I needed to know and share my client
1 reply
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)