EasyPay Everywhere Banking
Verified Business
|1.6|12 Reviews (last 12 months)|Responds in 10h 22m
EasyPay Everywhere Banking
Verified Business
|1.6
12 Reviews (last 12 months)
Responds in 10h 22m
AI Review Summary
Based on recent customer reviews, EasyPay Everywhere Banking is facing significant customer dissatisfaction across its service channels. Customers consistently mention frustrations with unresolved disputes, delayed EFT transfers, and difficulty accessing funds, including funds held in deceased estate accounts. A recurring theme is poor responsiveness from call centre agents, unreturned callbacks, and branches that are unexpectedly closed. Several customers raise concerns about service fees eroding account balances and lengthy turnaround times for refunds. The overall tone reflects deep frustration with communication, accountability, and the perceived lack of urgency when handling escalations.
Performance(last 12 months):
TrustIndex
3
Ranking
#224
in Financial Services
Reply Time
10h 22m
Review Distribution
1.6|12 Reviews
Jul '25 - Jun '26
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 09:46
********* Service
To All South Africans, Easypay Everywhere Management, and African Bank, I am lodging this complaint publicly because what is happening at certain Easypay Everywhere branches, particularly in KwaZulu-Natal, is deeply concerning and requires urgent national attention. We have received numerous complaints from clients regarding alleged ********* and potentially *****ulent activities taking place at Easypay Everywhere branches in Hill Street Pinetown, Durban CBD, Pietermaritzburg, Port Shepstone, Vryheid, and Nquthu. These reports suggest that vulnerable and financially desperate people are being exploited instead of assisted. There are also serious allegations that some managers at these branches are aware of and involved in these activities. One shocking incident involved a client who visited the branch simply requesting a copy of a transaction statement and was refused assistance. This alone reflects extremely poor customer service from a company trusted by many South Africans. More alarming, however, are the repeated allegations from several clients claiming that: • Customers are being charged R50 just to print statements. • Certain staff members allegedly encourage clients to dispute legitimate debit orders. • After the disputes are processed, staff allegedly take a portion of the money for themselves under the excuse that they have “made a plan” for the client. • These actions leave clients behind on their financial obligations and create serious financial hardship. • Managers at some branches are allegedly aware of these practices and failing to stop them. If these allegations are true, then this is not just poor service — it is *********, exploitative, and potentially ******** behaviour. What is even more disturbing is that reports have allegedly already been made, yet nothing meaningful appears to have been done. This creates the impression that Easypay Everywhere is either ignoring the issue or failing to properly protect its customers. South Africans deserve transparency, honesty, and protection when dealing with financial service providers. Many people using Easypay Everywhere services are pensioners, grant recipients, and low-income earners who are already financially vulnerable. They should not be manipulated or exploited by individuals entrusted to assist them. Easypay Everywhere is now part of African Bank, and therefore African Bank must urgently take responsibility and intervene in these serious allegations. African Bank cannot allow ********* conduct and possible exploitation of vulnerable customers to continue under its brand and ownership. I call on Easypay Everywhere management and African Bank to: • Urgently investigate the Hill Street Pinetown, Durban CBD, Pietermaritzburg, Port Shepstone, Vryheid, and Nquthu branches. • Investigate allegations involving branch managers and staff members. • Audit staff conduct and transaction activities. • Take disciplinary and legal action where necessary. • Publicly reassure customers that this behaviour will not be tolerated. • Strengthen protections for vulnerable clients across all branches, especially in KZN where these complaints appear to be increasing. This matter is severe and deserves immediate intervention before more South Africans suffer financial damage. Consumers cannot continue being ****** while companies remain silent. #EasypayEverywhere #AfricanBank #HelloPeter #ConsumerRights #SouthAfrica #KZN #FinancialAbuse
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 09:46
********* Service
To All South Africans, Easypay Everywhere Management, and African Bank, I am lodging this complaint publicly because what is happening at certain Easypay Everywhere branches, particularly in KwaZulu-Natal, is deeply concerning and requires urgent national attention. We have received numerous complaints from clients regarding alleged ********* and potentially *****ulent activities taking place at Easypay Everywhere branches in Hill Street Pinetown, Durban CBD, Pietermaritzburg, Port Shepstone, Vryheid, and Nquthu. These reports suggest that vulnerable and financially desperate people are being exploited instead of assisted. There are also serious allegations that some managers at these branches are aware of and involved in these activities. One shocking incident involved a client who visited the branch simply requesting a copy of a transaction statement and was refused assistance. This alone reflects extremely poor customer service from a company trusted by many South Africans. More alarming, however, are the repeated allegations from several clients claiming that: • Customers are being charged R50 just to print statements. • Certain staff members allegedly encourage clients to dispute legitimate debit orders. • After the disputes are processed, staff allegedly take a portion of the money for themselves under the excuse that they have “made a plan” for the client. • These actions leave clients behind on their financial obligations and create serious financial hardship. • Managers at some branches are allegedly aware of these practices and failing to stop them. If these allegations are true, then this is not just poor service — it is *********, exploitative, and potentially ******** behaviour. What is even more disturbing is that reports have allegedly already been made, yet nothing meaningful appears to have been done. This creates the impression that Easypay Everywhere is either ignoring the issue or failing to properly protect its customers. South Africans deserve transparency, honesty, and protection when dealing with financial service providers. Many people using Easypay Everywhere services are pensioners, grant recipients, and low-income earners who are already financially vulnerable. They should not be manipulated or exploited by individuals entrusted to assist them. Easypay Everywhere is now part of African Bank, and therefore African Bank must urgently take responsibility and intervene in these serious allegations. African Bank cannot allow ********* conduct and possible exploitation of vulnerable customers to continue under its brand and ownership. I call on Easypay Everywhere management and African Bank to: • Urgently investigate the Hill Street Pinetown, Durban CBD, Pietermaritzburg, Port Shepstone, Vryheid, and Nquthu branches. • Investigate allegations involving branch managers and staff members. • Audit staff conduct and transaction activities. • Take disciplinary and legal action where necessary. • Publicly reassure customers that this behaviour will not be tolerated. • Strengthen protections for vulnerable clients across all branches, especially in KZN where these complaints appear to be increasing. This matter is severe and deserves immediate intervention before more South Africans suffer financial damage. Consumers cannot continue being ****** while companies remain silent. #EasypayEverywhere #AfricanBank #HelloPeter #ConsumerRights #SouthAfrica #KZN #FinancialAbuse
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Feb 2026, 15:37
Account closure and missing grant payment
I want easypay to reverse my grant back to me.I went to them for assistance but I'm sent from their branch to sassa with no assistance. I have sent emails to complain no one is responding.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Feb 2026, 15:37
Account closure and missing grant payment
I want easypay to reverse my grant back to me.I went to them for assistance but I'm sent from their branch to sassa with no assistance. I have sent emails to complain no one is responding.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
1 Dec 2025, 07:16
Easy pay loan services is the biggest ****, you must pay upfront fees then a pending fee
Easy pay loan services is the biggest ****, you must pay upfront fees then a pending fee. so at the end of the day you just loosing money This is the person's number I was dealing with +27 73 448 1498
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
1 Dec 2025, 07:16
Easy pay loan services is the biggest ****, you must pay upfront fees then a pending fee
Easy pay loan services is the biggest ****, you must pay upfront fees then a pending fee. so at the end of the day you just loosing money This is the person's number I was dealing with +27 73 448 1498
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Anonymous
1 reviews | Active since Jan 2020
30 Oct 2025, 15:26
Money not reflecting for 4 days.
I made an EFT from Easypay to Capitec on the 24th October 2025 around 10am. The money hasn’t reflected till date 30 October 2025, I called yesterday 29 Oct 2025, and I was assisted by Amanda who logged a ticket for me and said my issue will me resolved within 24 hrs, I asked to speak to team leader David who also said they can’t assist with anything I have to wait for 24 hour ( there was no sense of urgency nor empathy). Fast forward 24 hours has passed I call them and they say the person busy with my query isn’t picking up the phone and only wrote that I’m suppose to get my money at 14:00. I asked if they can’t transfer the call to someone else who can assist me, I was kept on hold till my airtime depleted. No call back nothing. I mean it’s my money I don’t understand why I can’t access it, what’s so difficult form them to make the transaction.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Oct 2025, 15:26
Money not reflecting for 4 days.
I made an EFT from Easypay to Capitec on the 24th October 2025 around 10am. The money hasn’t reflected till date 30 October 2025, I called yesterday 29 Oct 2025, and I was assisted by Amanda who logged a ticket for me and said my issue will me resolved within 24 hrs, I asked to speak to team leader David who also said they can’t assist with anything I have to wait for 24 hour ( there was no sense of urgency nor empathy). Fast forward 24 hours has passed I call them and they say the person busy with my query isn’t picking up the phone and only wrote that I’m suppose to get my money at 14:00. I asked if they can’t transfer the call to someone else who can assist me, I was kept on hold till my airtime depleted. No call back nothing. I mean it’s my money I don’t understand why I can’t access it, what’s so difficult form them to make the transaction.
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Replies (0)