

EasyPay Everywhere Banking
Based on recent customer reviews, EasyPay Everywhere Banking is facing significant customer dissatisfaction across its service channels. Customers consistently mention frustrations with unresolved disputes, delayed EFT transfers, and difficulty accessing funds, including funds held in deceased estate accounts. A recurring theme is poor responsiveness from call centre agents, unreturned callbacks, and branches that are unexpectedly closed. Several customers raise concerns about service fees eroding account balances and lengthy turnaround times for refunds. The overall tone reflects deep frustration with communication, accountability, and the perceived lack of urgency when handling escalations.
Replied to 100% of negative reviews
Reply time on negative reviews: 7h 10m
TrustIndex
3.1
Ranking
#137
in Financial Services
Reply Time
7h 59m
NPS Score
-20
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 7h 10m
Sep '25 - Aug '26
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Based on recent customer reviews, EasyPay Everywhere Banking is facing significant customer dissatisfaction across its service channels. Customers consistently mention frustrations with unresolved disputes, delayed EFT transfers, and difficulty accessing funds, including funds held in deceased estate accounts. A recurring theme is poor responsiveness from call centre agents, unreturned callbacks, and branches that are unexpectedly closed. Several customers raise concerns about service fees eroding account balances and lengthy turnaround times for refunds. The overall tone reflects deep frustration with communication, accountability, and the perceived lack of urgency when handling escalations.
EasyPay Everywhere Banking has a TrustIndex of 3.1 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 7 hours 10 min. Hellopeter has tracked EasyPay Everywhere Banking across 27 total reviews. How is the TrustIndex calculated? →
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