Madelyn H

Car Service

Our vehicle went for a service on the 17th of April. Since then we had issues with our vehicle. We are waiting to hear from Mr Yusuf Omar/Jhuandre on what the next step will be on going forward. As we feel that our vehicle is unsafe to drive and that not everything was properly done and checked with the service that was done by The Car Guys. I will gladly change my review when we feel our vehicle is ready to be on the road again. I will most definitely not recommend this company. From my 1st conversation with Jhuandre on booking the service, I was told that they are RMI approved after various phone calls and complaints it was only then that I was informed by Mr Yusuf Omar that they are not RMI approved. If I new this information upfront I would not have taken our vehicle to them. After the service was done there was a noise coming from the rear of the vehicle. We contacted The Car Guys and informed them of the issue. We decided that they should come to our house as we felt it might be unsafe for the vehicle to be on the road. They came and removed the rear wheels, for two weeks our vehicle was standing on tressels. After complaining that we are struggling with transport they came to our house again and said we need to replace the hand brake cable and a clip on the wheel. We waited another week and they came to fetch the vehicle to be repaired in their shop. The next day they contacted us to come and collect the vehicle. Two days later the noise was back. Since the 13th of May our vehicle has been standing waiting to be repaired and checked...