MV
Marius R
Active since May 2010
4
Reviews
0
Industries
Reviews
4 reviews18 months ago
Haval Fourways - Poor customer service
On invitation of a salesman, Saturday 21 December 2024, it was arranged for me to test drive a Haval H6 HEW new vehicle, which was on special price, on Monday morning 23 December 2024. On arriving at the dealership there was no sight of the salesman and the only available vehicle was sold. So much so for the test drive and potential purchase of the vehicle. Poor apology from the salesman and manager later the morning.
0 replies
20 months ago
Well done Automobile Association (AA)
I am a pensioner residing in North Riding, Gauteng, who required help with a flat tyre at home. AA dispatched Mashudu Thiba from AA Fleet Corporate Park (ref no 241009-8055/1) within half an hour to assist me. He arrived in a corporate vehicle, neatly dressed, removed the tyre, fixed the puncture and fitted the tyre. Well done Mashudu and AA.
1 reply
34 months ago
Poor customer service
Purchased a 200gb FLTE package on 01/07/2022 which I was NOT able to activate and as a result cancelled it during the month. After numerous discussions two credit notes were issued on 06/09/2022 to value of R548.00, which I only received on 09/05/2023. After enquiring about the refund they issued a query ref SST148695 on 10/05/2023. On request I provided my banking detail to them on 12/05/2023. Numerous eMail messages and phone calls have not been able to action the refund. Very poor customer service.
2 replies
77 months ago
Poor performance
I have been a member of AA for more than 30 years. There service has declined steadily over the last number of years and is now at an unacceptable level. I have recently tried all available contact numbers to inquire about a new product - no one answers any contact number - what if it is an emergency? I had a similar experience 2 months ago with a flat battery - no response at 05h30 - they were experiencing high level of calls !! Nonsense I WILL NOT be renewing my membership at the end of this year>
1 reply
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