EV
Elsa W
Active since Mar 2023
4
Reviews
0
Industries
Reviews
4 reviews3 weeks ago
Poor performance
Dear Sir/Madam, My father passed away on 1 May 2026, and to date I am still struggling to receive the outstanding funeral policy benefits. For the past 3 weeks we have been in discussions with Pretoria North AVBOB as well as Head Office, however there has still been no proper feedback or resolution regarding the outstanding payment. I have sent several emails and each time I only receive responses indicating that the matter will be investigated, but no further progress or communication follows. I have personally been paying the funeral policies for my parents for the past 9 years. After the funeral payout was processed, the amount paid out was not the full policy benefit due to us, and I am still awaiting the outstanding funds. I cannot get AVBOB to commit to the policy or provide clear confirmation regarding the outstanding amount owed to us. We urgently require intervention from AVBOB management to resolve this matter as soon as possible. The delays and lack of communication are unacceptable, especially during such a difficult time for our family. I therefore request urgent feedback regarding: The reason for the outstanding amount not being paid; The exact outstanding balance due; The date on which payment will be made. Please note that should this matter continue to remain unresolved and ignored, I will have no alternative but to escalate the complaint to the relevant insurance ombudsman in South Africa for further intervention. I am looking for the outstanding money owed to me to be paid as soon as possible without any further delays. Kind regards,
3 replies
7 months ago
Melodys South Africa are ******
I have been waiting for my delivery for over 3 months now. They are ******.
1 reply
36 months ago
Momentum Insurance
Marko @ the Review policy department Momentum, you are a superstar!!!!!. Thank you for the great service. Always a pleasure talking to you.
1 reply
39 months ago
ABSA Fraud Department
I have reported a fraud on my Creditcard on 9 January 23 and up till now did I did not receive any feedback from the Fraud Department. Every time when I'm trying to follow up via email or phone call, they refer me to the person busy with my case - Investigator Olga Mphahlde - she never contacted me at all. this case is now open for more than 2 months and still till today did I not hear anything from ABSA Fradu Department. The Fraud Specialist Zanele Ngozo and Zamampembe Dladla just send email and say that they will contact me, but nothing happens as yet. I sent the last email to ABSA Fraud Department on the 20th Feb. and my last call to them was on 6 March 2023 and till up to date did I not receive an email or a Call from them. This is absolute the worst service I ever received from ABSA. I hope that you maybe get something out of them for me.
3 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)