AB
Antonio B
Active since Apr 2010
182
Reviews
0
Industries
Reviews
182 reviews2 weeks ago
PERHAPS WITH THIS REVIEW PHARMACY DIRECT WILL NOT IGNORE MY REQUEST
On 17 April, I sent an email to Mpho Molotsi [Debtor’s Clerk at Pharmacy Direct] requesting a tax certificate indicating all my payments to Pharmacy Direct from 1 March 2025 to 28 February 2026. I require this for my SARS return and I got last year’s certificate from Mpho Molotsi so this should not be a difficult thing to produce. I GOT ONE FROM ANOTHER PHARMACY WITHIN 15 MINUTES OF MY REQUEST. I received no response from Mpho Moloti nor from anyone else at Pharmacy Direct. Last Thursday, I sent the same request to Cassandra Fredericks and to the care email at pharmacydirect. Again, I was not honoured with any response. On Friday, I decided to try Pharmacy Direct’s WhatsApp number. 10 minutes after supplying my request as well as all the required information, I was informed that Pharmacy Direct: "are currently experiencing high volumes. Please be patient one of our agents will contact you soon. Else you may phone us" I decided that I would rather wait for a response via WhatsApp than waiting on hold if I phoned them. From experience, phoning Pharmacy Direct does not work. So, AFTER 40 MINUTES, someone acknowledged my presence with the message: “Hi, I have escalated your request to our finance department for further assistance” and asked me to confirm my email. That was at 13h36. And yet, I have received no tax certificate for my payments. Can ANYONE AT PHARMACY DIRECT help me with this request?
4 replies
4 weeks ago
AN ON-LINE BUSINESS IS ONLY AS GOOD AS ITS WEAKEST LINK
Makro’s weakest link is their NEW courier service provider. The Courier Guy used to deliver my Makro orders and it worked perfectly. I got a notification when they collected the parcel and another notification on the day that they were delivering the parcel. They also delivered every day of the week, except Sundays. Makro now use a combination of DSV and RAM couriers and it is a disaster. There is no warning of deliveries despite the email from Makro stating: “You will receive an SMS on your registered contact number ********* from our courier partner before they deliver to ensure that you're available.” Well that DOES NOT HAPPEN. Here’s an example with my latest Makro on-line order: On Thursday 14 May at 08h04, I received a phone call from DSV couriers (+27 87 759 7444) to confirm my address. I asked when they are intending to deliver, and the reply was: “today”. I told the caller that there will not be anyone at the address to receive the parcel as I had received no indication that there would be a delivery. He asked me whether it would be OK to deliver the following day (Friday) and I told him yes. The delivery was agreed for Friday. 2 minutes later, I got a call from the same number but from someone who said that he was the driver. He told me that they only deliver to my area on Tuesdays and Thursdays, so it would have to be next Tuesday. No choice, so I made a note to organise for someone to be at my place the following Tuesday. On the same day at 12h53, I receive a call from a RAM? driver (+27 82 510 4338) telling me that he is at my gate with my Makro delivery. INCREDIBLE! I relayed the talk that I had with DSV earlier. Then at 15h45, I get a call from RAM couriers (+27 10 494 8223) asking me when I would be at home because the driver was still in the area with my parcel. I told her that there was someone home to receive the parcel. She phoned me back 3 minutes later confirming that they would be delivering. NO DELIVERY TOOK PLACE. When is my parcel being delivered and by whom? I HAVE NO IDEA.
9 replies
1 month ago
NO ANSWERS TO VERY SIMPLE QUESTIONS
Two weeks ago, I received a notification from MetroFibre that as from 1 June 2026, my monthly fibre subscription [40Mbps] will be increased by 14% to R569.00 per month. MetroFibre is both my service provider as well as the network provider for my area. On 5 May, I sent an email to both MetroFibre’s sales support as well as their accounts department, with the following questions: 1. What is your new price per month for a 30Mbps connection? I did not ask for the increased speeds. You increased the speeds "free of charge" without me requesting it. (1) 2. Why is the price on this site [for the 40Mbps] R519.00 instead of your new R569.00? (2) 3. How much notice do I need to give to cancel my connection with you? I received the usual automated response with “Ticket 1355499” but no answer to my questions. I received no response so 3 days later I sent a reminder. No response. I went to my client portal on MetroFibre’s web site and logged 2 tickets on 11/05/2026. Ticket 1368118 logged for my message to finance. Ticket 1368115 logged for my message to sales. No response. I have just logged into my client portal [14/05/2026] on MetroFibre’s web site and have noted that both tickets 1368118 as well as 1368115 are marked “closed”. However, I have still not received an answer to my questions. Ticket 1355499 logged on 05/05/2026 is still open. It is very frustrating being ignored by people who are happy to take your money each month but don’t have the decency to reply to queries. NO IDEA WHAT ELSE TO DO TO GET ANSWERS TO MY QUESTIONS. References: (1) I don’t need anything faster that 30Mbps for my needs. MetroFibre has increased my connection speed “for free” but we all know that there is nothing for free. (2) I attached an offer for fibre from another service provider also using the MetroFibre network. For new installations, most service providers discount the first 3 months. I was comparing “real” prices after the initial discounted months.
2 replies
1 month ago
BOTH ATMs OUT AND THE ABSA BRANCH IS CLOSED ON SATURDAY MORNINGS
Yesterday [Saturday 9 May], I drove to Burgersdorp [Eastern Cape] to draw money from the ATM and sort some stuff out at the ABSA branch in Burgersdorp. I got to the branch at 11h30. Both ATMs were out of order. The one indicated “insufficient funds”, even before I entered the amount that I wanted to withdraw. The second machine had a notice “13445 - Sorry, this ATM is currently unavailable”. As for my stuff to sort out, the branch was closed. I had no idea that ABSA branches now close on Saturday mornings. For those who work during the week and are 60 kilometres from an ABSA branch, Saturday mornings are the only days that we have to go into the bank.
1 reply
1 month ago
NO COMMUNICATION = NO IDEA WHEN RAM IS DELIVERING
Makro changed from The Courier Guy to RAM couriers and now I have no idea when they are delivering. No communication whatsoever. The Courier Guy was a pleasure. With the Courier Guy, I always knew when they collected the parcel and I got a message on the day of delivery so that I could arrange for someone to be at the delivery address.
0 replies
4 months ago
DSTV PREMIUM “UPSIZE” MADE ME REALISE JUST HOW EXPENSIVE DStv IS
DStv (Multichoice) upgraded my package during January 2026 to Premium. Presumably to entice me to subscribe to their Premium package at R979.00 per month. After having the choice of all their channels, I have concluded that the extra R560.00 is NOT WORTH IT. For R560.00 I can subscribe to 2 excellent streaming entertaining services (which I subscribe to already) and still get a chunk of change. There are only 2 reasons why I keep my DStv Compact subscription at R 604.00 (including my PVR capability): 1. I enjoy live football (soccer), and 2. I live in a small village in the Karoo where my (cellular) internet connection is not reliable. However by opening all channels, DStv got me comparing the R604.00 that I am currently paying with other available entertainment options: (a) For the equivalent of 1 ½ months DStv subscription, I can buy a satellite decoder and thereafter watch a selection of channels for FREE when my internet is unstable at the end of the month. (b) For the rest of the time, I have a wide choice on two streaming channels which I subscribe to already. I will no doubt find a streaming football channel to watch live matches for a lot less than R 604.00
1 reply
4 months ago
IS THIS A DIFFICULT QUESTION FOR PHARMACY DIRECT TO ANSWER?
On 16 January, I emailed Pharmacy Direct [care and Cassandra Fredericks] to enquire whether they are delivering the rest of my monthly cardiac chronic medication. One item was not delivered. I received NO REPLY. On 19 January I sent an email reminder, as follows: “Good day, Could someone at Pharmacy Direct please let me know if you are delivering the outstanding chronic medication or do I need to source it elsewhere?” Yesterday at 13h03, I received a phone call from someone at Pharmacy Direct regarding my email. Strangely enough she could not answer my question. She said that she had to escalate it and would phone me back. Why she phoned me in response to an email but could not answer the question posed in the email, is beyond me. I asked her not to phone me because I live in a small village in the Karoo and the cellular network is not reliable. I asked her to please answer by email. I have not received a response. My question remains unanswered after 2 emails and a telephone conversation. Why is it so difficult to answer my question? “Could someone at Pharmacy Direct please let me know if you are delivering the outstanding chronic medication or do I need to source it elsewhere?” I take chronic medication for a heart condition, so it is important that I take what my cardiologist prescribed.
4 replies
5 months ago
THANKS FOR GETTING IN TOUCH, WE’RE ON IT! [reference number] - LOL
Two weeks ago, I emailed the following question to info at Builders Warehouse: “According to your web site there are only 3 x 20L Fired Earth Severe Weather Paint Earthquake, in the whole country. See attached [I attached a screen dump of the notice on the web site] Is this possible? Wishing you a happy new year,” I did not expect an immediate response but I did get a response 7 minutes later, as follows: “Thank you for contacting Builders. Your reference number for this matter is *****”. I have used the subject line of Builders email response for the title of this review. Yes, I know, that this was an automated response. But it has now been 15 days, and I am still waiting for a response. Clearly, I am not getting a response. Naturally, I will receive the usual automated response to this post. It might be something like: "I'm sorry for the service you've received. Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance. I'll follow up on this and we'll be in touch." - with no name, just initials. Does anyone [human being] read our posts? Hey, after the last disaster with my Builders on-line order, it is perhaps a blessing that they ignored my email.
1 reply
6 months ago
THANK YOU FOR SHOPPING AT MAKRO BUT WE HAVE CANCELLED ITEMS THAT YOU HAVE ORDERED
This is now a regular occurrence with Makro in Bloemfontein. My last 2 orders: a) On 10 December - Thank you for shopping at Makro but we are cancelling 9 out of the 21 items that you ordered b) On 18 December - Thank you for shopping at Makro but we are cancelling 4 out of the 5 items that you ordered
3 replies
6 months ago
ASK US FOR R1500! - YEAH SURE!
I read OUTsurance’s advert: “If our personal car insurance quote can’t beat your current premium (again, on a like-for-like basis) and you’ve been with the same insurer for at least three years without claiming, ask for R1500. Yes, R1500 cash!” And I believed it! I submitted an on-line quote request and a consultant phoned me back at 12h09 on 17 November 2025. OUTsurance could not match the premium that I am currently paying for a Ford Focus. The consultant [did not get her name], told me that she would email me a request for my R1500.00 cash. I am still waiting for the email. No doubt that there is some small print ….
1 reply
Review Distribution
5 Star
16 (8.791208791208792%)
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2 (1.098901098901099%)
3 Star
0 (0%)
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38 (20.87912087912088%)
1 Star
126 (69.23076923076923%)