SS
Stephanie S
Active since Aug 2022
27
Reviews
0
Industries
Reviews
27 reviews4 months ago
Poor Service - Holiday letting Client
I wouldn't recommend using their services to anyone. Rather go with airbnb they are 1000 times better. I have called through to booking.com numerous times with issues regarding my holiday unit listed on their website. They always ask a series of verification questions and then say they will need to call you back in order to proceed "for security reasons" and then they never do. I honestly do not understand why they need to call back, what is the purpose of security questions then???? Meanwhile after not calling you back, they also ignore any messages that you send, they also now inconveniently to you as a client, no longer have an email address, so in other words they will take your money but will make it as difficult as possible for you to reach them or get any kind of service for the monies which they are making off your property every month. Airbnb is a way better option as they assist you then and there and all issues are resolved timeously. Their commission fees are also much lower than booking.com. It is very disappointing to receive such poor service despite the thousands in commission fees which I am paying throughout the year for bookings made on their website for my holiday accomadation. Seroiusly considering removing my property from their website.
0 replies
6 months ago
DO NOT USE MAKRO'S ONLINE SHOPPING SERVICE
Ordered an item meant to be a gift for Christmas. I have 2 addresses on my profile. Accidentally selected the address where I am currently not at. Immediately sent an email requesting for the address to be changed to my other address which is on my profile which was ignored. I was then notified that the item is out for delivery to the incorrect address which I asked to be changed. I was eventually contacted and told I must cancel the order for which I must wait 7 to 14 days for my money to be refunded as they cannot change the address for "security reasons". What security reasons as the address I am asking for the parcel to be delivered to is on my profile and I have previously had numerous orders delivered there. Yet another company taking the easy way out for themselves to make their lives easier and inconvenience the customer! Just cancel the order because your needs as the customer do not matter, they will make their money anyway! I would 100 percent not recommend using Makros online service to order anything! Rather order from Amazon and Takealot where an issue such as this can be handled hassle free!
3 replies
10 months ago
******* WHO ***** MONEY FROM YOUR ACCOUNT AND THEN GIVE YOU A BAD NAME ON EXPERIAN
**This is a follow up review.So after being debited for 8 months repeatedly, with the exception of 2 random months when my account was not debited, I called in for probably the tenth time and am now being told that it is not possible to stop the debit order. After 8 months of being told that my account will no longer be debited and I can pay on my own???!!!If that was the case why did they not debit my account for the 2 months where no debit went off???They have also affected my credit status negatively as they provided false information to Experian stating that I missed payments. These people are ****s and *******. The best advice I can give anyone is do yourself a favour and do not take anything that they are offering to you. It will be the WORST MISTAKE you ever make.
3 replies
11 months ago
They do not reply or respond to emails sent
My credit score was negatively affected by imcorrect information given to Experian that I missed 2 payments. Have sent numerous emails to Experian to rectify, even providing a letter from the company that provided the incorrect information, to date, still have not received any response and my credit score remains negatively affected.
1 reply
11 months ago
Poor Customer Service
Went in to Dischem Pharmacy Springfield Park in Durban with the script I was given by the doctor where I reside in Kokstad. Was told they cannot accept it because it is not signed in ink but is a copy, bearing in mind that this is how the doctor operates, she sends the script digitally to the front reception and the script that you are given from them is a printed copy sent by the doctor. How is it that in this day and age, a digital print from your gp is not accepted???I have my ID, my medical aid card and original script from the doctor but all of this is not accepted??? The doctors information is clearly visible on the script in order to verify any information that is needed but yet all I am told is that there is nothing they can do and "it's the doctors fault for not signing in ink". And then after calling the Pharmacy in Kokstad I am told that my husband will not be able to collect on my behalf because I have the " original" "copy" with me. For all the thousands that I have spent at Dischem, this is the kind of service I get in return. I will not shop there again.
0 replies
11 months ago
Not worth what you pay
One of the worst medical aids by far. They used to be great in the beginning but since Covid there is too much red tape and procedures and claims that they used to cover but dont anymore. For the price you pay it is definately not worth it. Even the medical practices do not want to deal with them any more and put it on you as the paying client to pay cash and claim back from them because they dont want the hassle, which is totally ridiculous when you are paying close to 12k a month.
2 replies
12 months ago
SICKENING AND DISGUSTING ******* WHO TAKE MONEY FROM YOUR ACCOUNT WITHOUT CONSENT
This is my second review of onair. The reason why I've decided to review them again is because since January I have repeatedly requested for them to stop debiting my account and after numerous phone calls and emails to them they have still not stopped debiting my acccount. To make matters worse they have even provided false information on Experian that I missed a payment in April, giving me a negative on my credit score! They have repeatedly **** and told me that the debit order has been stopped meanwhile the debit remains active on my account, despite numerous Stop Debit forms sent to them and my bank! It is unbelievable to me that a 3rd party can have free reign and access to a persons own private bank account!!!DO NOT EVER MAKE THE MISTAKE OF PROVIDING THIS COMPANY WITH YOUR BANKING DETAILS!!!I am now left to wonder if this means I am going to have to now change my bank in order to get this blatant violation of my rights to STOP!!!
8 replies
15 months ago
THEY ***** YOUR MONEY FROM YOUR BANK ACCOUNT
Do yourself a favour and do not have any dealings with this company. I made a payment last month via a link which they sent to me last month, which stated that the payment would reflect immediately. They then still go ahead and debit my account and have the nerve to set up the debit in such a way that I am not allowed to reverse the money back into my account!I emailed them for days and days on end and got no response. I called in and was told that the refund is going to take about 14 days and they will not be able to put it towards the following months payment. They then advised me that going forward the debit order will be stopped and I can pay via eft instead, which I did, paid the amount due on the 28th Feb and then they still go ahead and debit me again on the 6th March! Sent an email and as per usual no response for days on end! So now I must go through the whole damn process of requesting for a refund again which takes practically an entire month!DO NOT give this company your banking information, it will be the biggest mistake you ever make!Their customer service is ABSOLUTELY PATHETIC!!!
1 reply
16 months ago
No response to query after numerous emails sent
Sent an email query, which was forwarded to a consultant the following day. The consultant requested my number which I emailed back. Nearly 3 hours later did bit receive any call. Phoned in myself only to be told the consultant is not in and us working from home. Was asked to leave a message which I did. Sent another email and still no response.Forwarded the email to customer care, still did not receive any response by COB.Quite disappointed as if they treat their potential clients this way, how do they treat their actual paying clients???Doubtful that I will be having any further dealings with CTU in future.
1 reply
17 months ago
*************
I made a booking for a stay in Port Elizabeth and requested for cancelation thereof. Was assured by Booking.com that I would be refunded the R1845 as it was canceled free of charge as per my request. It has now been almost a month and still no refund in sight. I have sent numerous communications to them and have received no response other than to tell me that it is the property's responsability to refund my money. I have been in contact with the property and they have said that they did not receive any money and it booking.com's responsability to refund me. I will NEVER use Booking.com again. It is quite unpleasant to have to beg for your own money and definitely not what you would expect from an International company. Very POOR indeed.
0 replies
Review Distribution
5 Star
2 (7.407407407407407%)
4 Star
1 (3.7037037037037037%)
3 Star
0 (0%)
2 Star
1 (3.7037037037037037%)
1 Star
23 (85.18518518518519%)