SJ
Samantha J
Active since Dec 2009
18
Reviews
0
Industries
Reviews
18 reviews3 weeks ago
Hirsch’s Edenvale & LG – Extremely Disappointing After-Sales Service
We recently purchased a fridge from Hirsch’s in Edenvale, and unfortunately the after-sales experience has been nothing short of frustrating. Within just a few weeks, we noticed issues with the fridge door not closing properly, and the rubber seal was already damaged. An LG technician was sent out and confirmed the fault, advising that a report would be submitted to arrange a replacement. However, what followed was a complete breakdown in service: It took almost two weeks for LG to submit the technician’s report due to a lack of accountability. We had to follow up continuously just to get confirmation that the report had been sent. Once the report finally reached Hirsch’s, there has been absolutely no communication from their side. Emails are simply ignored, leaving us completely in the dark. This level of service is unacceptable—especially for a brand-new appliance. As a customer, you expect accountability, communication, and support when something goes wrong. Sadly, both LG and Hirsch’s have failed on all fronts. I will not be purchasing from Hirsch’s again, nor will I consider LG products in the future if this is the level of service customers can expect.
0 replies
3 weeks ago
Hirsch’s Edenvale & LG – Extremely Disappointing After-Sales Service
We recently purchased a fridge from Hirsch’s in Edenvale, and unfortunately the after-sales experience has been nothing short of frustrating. Within just a few weeks, we noticed issues with the fridge door not closing properly, and the rubber seal was already damaged. An LG technician was sent out and confirmed the fault, advising that a report would be submitted to arrange a replacement. However, what followed was a complete breakdown in service: It took almost two weeks for LG to submit the technician’s report due to a lack of accountability. We had to follow up continuously just to get confirmation that the report had been sent. Once the report finally reached Hirsch’s, there has been absolutely no communication from their side. Emails are simply ignored, leaving us completely in the dark. This level of service is unacceptable—especially for a brand-new appliance. As a customer, you expect accountability, communication, and support when something goes wrong. Sadly, both LG and Hirsch’s have failed on all fronts. I will not be purchasing from Hirsch’s again, nor will I consider LG products in the future if this is the level of service customers can expect.
1 reply
18 months ago
Terrible Service - Never hold your year end functions here!
On Friday, 6 Dec 2024, we held a year end function at the Bedfordview venue. Although so many promises were made to make this a success, it was the most pathetic, disgusting experience in all my life of planning events. We booked for 150 people. At no time did they say they could not accommodate that amount. When we arrived to put up some décor, only 104 spaces were available. We had to literally beg them to put the extra tables and chairs out. The welcome drinks were totally late, so much so, we had to hold off the staff from coming in. Then the food came out so late, at the end I had staff leaving without their mains or desserts. We gave them certainly rules to follow with alcohol, etc. NONE were obeyed. The Events Manager, Lucy, had no control over anyone or anything. The service turned out to be a massive joke, with my staff complaining the whole time. The venue itself wasn't even clean. I was totally shocked and will warn all companies never to make use of this venue for an event, especially on a large scale. I had a bad feeling when they always responded back late on emails, which don't even have a professional email signature on. I can add more details in, but this will suffice for now. Highly disgusted!
0 replies
80 months ago
Bidair services stink royally
I hope never to use KLM and Bidair again and will ensure I tell everyone I know about this service. Yesterday KLM left a whole container of baggages Iin Amsterdam, or so we were told. After a horrible ordeal with the KLM baggage staff at OR Tambo, we finally got our reference numbers for the baggage and were told that they would be delivered to us. However, I got a call this morning from Bidair to collect my baggage. I asked why were we told that it would be delivered and now we had to collect? Was informed that this is Bidair policy and KLM gave us the wrong information. I have just come from Bidair to collect my bag. I was informed that they don't deliver lost baggage but while we were there a couple came and said they got a call saying their baggage would be delivered!? Why are passengers treated differently? So it cost me petrol and parking fees to collect a bag that KLM lost! This is outrageous! Bidair even lied to us to say the parking ticket was validated for 20 minutes! We had to pay R22 for another company's mistake. When I phoned Bidair again we were treated rudely by the person who answered the phone, who first of all couldn't answer a call properly and who then also refused to give me her name. Disgusted in this service. Another embarrassment to South Africa.
0 replies
80 months ago
KLM South Africa staff an embarresment to SA and KLM brand
I'm highly upset about KLM after my flight yesterday. KL0591 to JHB. Not only was the service on the plane bad (you hardly saw an air hostess) but then to have a whole container of baggage being left behind in Amsterdam is totally ridiculous. Then we had to deal with the rude, arrogant, obnoxious and totally incompetent KLM South African staff at OR Tambo International. Firstly, they just stood around chatting while we waited for over an hour for our non existent baggage to come out. Not one of them came to tell us there was a problem. Only when the passengers started asking questions did they finally try to do something, while at the same time being extremely rude and condescending towards the passengers. When we were finally told to go to the baggage claim office, we were treated yet again with arrogance and incompetent personnel. They didn't even have enough forms for people to complete and one person helped over 50 people while the rest stood around doing nothing. Your KLM South African team are an embarresment to the country and the KLM brand. We were informed our bags would be delivered to us today. However today I got a call from Bidair saying I need to collect my baggage as the KLM staff gave us the wrong information. This service is beyond pathetic and I will not promote the KLM brand ever again. You should be ashamed of how you treat your passengers. Highly disgusted.
0 replies
80 months ago
Cms not worth the security
Cms technical offer useless service. We paid up front a lot of money for installation of sensors. Were given today as the date for installation. Took leave to accommodate them. No one bothered to show! No communication from them. Cms service has seriously deteriorated since we joined.
0 replies
93 months ago
DSTV Customer Service - Making their supplier problems that of their Customers!
Customer Service personnel at DSTV are useless and lazy. I am trying to top up my Box Office account but get an error from PayU. When I contacted Customer Service regarding this, all I get told is that I must contact PayU for help. This is DSTV's service provider, not mine! When will DSTV learn not make their problems that of their customer's? After I got very angry with two consultants, I had one call me back. After another pathetic discussion with Katekani Khoza he finally agreed that he will contact PayU to see what the problem is. I have his email that states he will get back to me at 12h00. It is almost now 14hoo and still waiting.
0 replies
103 months ago
Over 1 1/2 hours to get one burger delivered?
Last evening I ordered online a Steers burger and an ice cream for delivery. It took over an hour and a half to be delivered, with no notification. I tried the call centre and was not impressed with their service. The first operator laughed, then took almost 10 minutes to get back to me and the only thing she could tell me is that "it is on it's way". Second operator that I spoke to was just as bad. The burger finally arrived - COLD AND DRY!!! To make matters worse, after I ate a portion of the burger, I got violently ill. Because of the burger? I can't say but it is strange that I did so right after eating it. Pathetic service, disgusting food. Never expected this from Steers.
1 reply
108 months ago
THREE WEEKS, STILL NO SERVICE!!1
<p>It is now going on three weeks since I paid via the Box Office Website a top up amount. I received the proof of payment via DSTV's service provider PAY U. This has been sent on numerious emails to DSTV yet they again today ask me for Proof of Payment. DSTV STAFF ARE PATHETIC, THEY CAN'T READ OR UNDERSTAND ENGLISH AND ARE VINDICTIVE. I CAN'T BELIEVE WE HAVE TO DEAL WITH SUCH INCOMPETENCE. THEY HAVE EFFECTIVLEY STOLEN MY MONEY!!!!</p>
2 replies
108 months ago
Still waiting for my money to reflect - being pushed from pillar to post!
<p>DSTV's service gets worse and worse. Since the beginning of last week I have tried to get the money that I paid into the Box Office Account to reflect. I have been sent from pillar to post with still no answer. PayU has even come back to me and them to show that the transaction was successfully processed on the 1st of July. And all I get from DSTV is "this has been sent to our Finance Department". It was sent last week to the "Finance Department" and nothing has happened! Worse still, I get emails from their service desk asking me to action the request! Duh...I am the client, not the Finance Department!!! To top things, I then get a phone call from a snotty consultant that wants to tell me again it has gone to the FD. Well, I told her I am tired of hearing excuses and so-called apologies. She had the cheek then to give me attitude..." I do apologise but HOWEVER...". Well that is where I said goodbye. I can't believe such a big organisation can work with such incompetent and rude people!!!! I am passed frustrated!!!</p>
2 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (33.333333333333336%)
1 Star
12 (66.66666666666667%)