Chrissy S

Active since Mar 2022

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3 reviews

3 months ago

Mother’s Day Ruined by ****roaches and Poor Management Response

We normally go all out for my mom on Mother’s Day, but because she already had plans earlier in the day, we decided to keep it simple with supper at Promenade Spur. There were 5 of us, and when our food arrived on the requested hot plates, ****roaches crawled across our table. I literally jumped out of my seat and more appeared from the wooden boards at the table. Our entire evening was ruined. We alerted our waiter, who called the manager on duty, but instead of an apology or any empathy, we were asked where the ****roaches were coming from. My nephew left his contact details for management to follow up, but nobody called. He eventually had to call himself and spoke to Portia, who seemed more concerned about the store being shut down than about our experience. No apology, no warmth, and zero empathy. Safe to say we will never step foot in Promenade Spur again.

0 replies

OUTsurance

46 months ago

OUTsurance is horrible

I called to put in a claim 3 weeks ago and every week I receive calls from an agent with questions sometimes even the same questions. Today must have been my 8 call now already and yet still no paid out. Maggie the manager on duty is extremely unhelpful instead of providing me with a suitable solution she prefer to blame me for their agent not giving me vital information when I opened this insurance. I am sick to my core with the way OUTsurance is treating their clients. No solution, just blunt out the blame game. Taking no responsibility, absolutely zero guest experience, no empathy just plain out don't care attitude. Assist your clients when they having issues, find solutions and correct your agents mistakes.

1 reply

Harmonie rental properties

54 months ago

Waterstone Villa Disaster Trip

I booked Waterstone Villa from Harmonie Rental Properties 6 months in advance paid the 50% deposit and the remaining balance in January 2022 before our trip which was for the 18th February 2022 weekend. I arrived with my family only to be welcomed by another family who checked in the same property a few hours before us. This family said they booked the villa 3 weeks ago, I tried calling the owner Ilanda Greeff she did not answer any of my calls for almost an hour but accepting calls from the family who was inside the villa. I called several times, emailed and whatsapp Ilanda my family were on the streets in the hot run after a long drive waiting for a reply. Ilanda finally made contact saying that it must be a double booking from their side asked me to go on Harmonie Rental Properties website and choose any other property which we might like. The 1st property I choose she then said she needs to make contact with the owner and find out if the rental is available. My goodness why the hell do you make as if all the properties are available only for her to come back and say the owner is making use of the property. Why mention something that is not even available. She then offered 2 below standard options one with a pool and the other without. I expressed my disappointed and opted for the rental with the pool. Ilanda said we can stay over and receive a full refund for Waterstone Villa which we booked. We got to the property and boy was I so frustrated I could scream. From a 10 sleeper Luxury Villa to a basic, old fashioned, outdated flee looking place. We were now told to we need to pay R4000.00 per night and the difference will be refunded back to us. I won't even stay at this rental even if it was free of charge. We opted for a full refund they gave us R400 petrol x2 cars and left said she has to go home and do the transfer. Instead of offering us the front yard to wait in she left with her husband and said we can look on Airbnb for other accommodation. We were tired, hungry, frustrated and homeless for +/- 3 hours. We finally confirmed different accommodation at 9pm we now had to drive on a dark road to find shelter. Ilanda Greeff felt zero remorse and couldn't careless about our well being no hospitality bone inside of her just full of excuses.

0 replies

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Chrissy S

Reviews

Mother’s Day Ruined by ****roaches and Poor Management Response

OUTsurance is horrible

Waterstone Villa Disaster Trip

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