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Harmonie rental properties
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Harmonie rental properties
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Anonymous
1 reviews | Active since Jan 2020
6 Mar 2022, 17:32
Waterstone Villa Disaster Trip
I booked Waterstone Villa from Harmonie Rental Properties 6 months in advance paid the 50% deposit and the remaining balance in January 2022 before our trip which was for the 18th February 2022 weekend. I arrived with my family only to be welcomed by another family who checked in the same property a few hours before us. This family said they booked the villa 3 weeks ago, I tried calling the owner Ilanda Greeff she did not answer any of my calls for almost an hour but accepting calls from the family who was inside the villa. I called several times, emailed and whatsapp Ilanda my family were on the streets in the hot run after a long drive waiting for a reply. Ilanda finally made contact saying that it must be a double booking from their side asked me to go on Harmonie Rental Properties website and choose any other property which we might like. The 1st property I choose she then said she needs to make contact with the owner and find out if the rental is available. My goodness why the hell do you make as if all the properties are available only for her to come back and say the owner is making use of the property. Why mention something that is not even available. She then offered 2 below standard options one with a pool and the other without. I expressed my disappointed and opted for the rental with the pool. Ilanda said we can stay over and receive a full refund for Waterstone Villa which we booked. We got to the property and boy was I so frustrated I could scream. From a 10 sleeper Luxury Villa to a basic, old fashioned, outdated flee looking place. We were now told to we need to pay R4000.00 per night and the difference will be refunded back to us. I won't even stay at this rental even if it was free of charge. We opted for a full refund they gave us R400 petrol x2 cars and left said she has to go home and do the transfer. Instead of offering us the front yard to wait in she left with her husband and said we can look on Airbnb for other accommodation. We were tired, hungry, frustrated and homeless for +/- 3 hours. We finally confirmed different accommodation at 9pm we now had to drive on a dark road to find shelter. Ilanda Greeff felt zero remorse and couldn't careless about our well being no hospitality bone inside of her just full of excuses.
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Anonymous
1 reviews | Active since Jan 2020
6 Mar 2022, 17:32
Waterstone Villa Disaster Trip
I booked Waterstone Villa from Harmonie Rental Properties 6 months in advance paid the 50% deposit and the remaining balance in January 2022 before our trip which was for the 18th February 2022 weekend. I arrived with my family only to be welcomed by another family who checked in the same property a few hours before us. This family said they booked the villa 3 weeks ago, I tried calling the owner Ilanda Greeff she did not answer any of my calls for almost an hour but accepting calls from the family who was inside the villa. I called several times, emailed and whatsapp Ilanda my family were on the streets in the hot run after a long drive waiting for a reply. Ilanda finally made contact saying that it must be a double booking from their side asked me to go on Harmonie Rental Properties website and choose any other property which we might like. The 1st property I choose she then said she needs to make contact with the owner and find out if the rental is available. My goodness why the hell do you make as if all the properties are available only for her to come back and say the owner is making use of the property. Why mention something that is not even available. She then offered 2 below standard options one with a pool and the other without. I expressed my disappointed and opted for the rental with the pool. Ilanda said we can stay over and receive a full refund for Waterstone Villa which we booked. We got to the property and boy was I so frustrated I could scream. From a 10 sleeper Luxury Villa to a basic, old fashioned, outdated flee looking place. We were now told to we need to pay R4000.00 per night and the difference will be refunded back to us. I won't even stay at this rental even if it was free of charge. We opted for a full refund they gave us R400 petrol x2 cars and left said she has to go home and do the transfer. Instead of offering us the front yard to wait in she left with her husband and said we can look on Airbnb for other accommodation. We were tired, hungry, frustrated and homeless for +/- 3 hours. We finally confirmed different accommodation at 9pm we now had to drive on a dark road to find shelter. Ilanda Greeff felt zero remorse and couldn't careless about our well being no hospitality bone inside of her just full of excuses.
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Anonymous
1 reviews | Active since Jan 2020
22 Feb 2022, 10:18
Waterstone Villa Herm**** - unprofessional management
Bad management, don't take ownership and no remorse. Waterstone Villa Herm****.Booking was for the 18 to the 20th February 2022. We were a group of 10 people who got a huge shocked on Friday the 18th of February 2022. Booking weekends away is something that we do every quarter but never ever have we received such bad service before. The booking was originally made on Booking.com but the banking details that was sent was the owners. My sister was the one making the booking, when she didn't receive the proof of payment for the deposit that was paid in November 2021 , she requested it. It took more than a week to get the invoice showing our 50% deposit. On Tuesday the 15th of February 2022 we received the invoice showing that payment was made in full, only after requesting again for it. Friday the 18th of February 2022 we still have not received any communication from Ilanda Greef about the key or who is going to meet us. When we arrived at Waterstone Villa there was people in already. They also booked the house for the same period but only made a booking 3 weeks ago. We couldn't get hold of Ilanda and the lady that was there said they were checked in by Juan Greef, the husband. Eventually this lady got hold of Ilanda and came out to tell us that Ilanda was going to phone us in 10 minutes. Eventually Ilanda phoned my sister shifting blame to her assistant who apparently has baby blues. She cannot put the people out that was currently in the house because it will not look good. Offering to give us Waterstone Villa any other time of the year that we want to come back for free plus refund us. We said we need a place to stay, we took leave from our work, it took a lot of planning for us all to be there at the same time. She was going to send us a few places that we must go look at and then let her know which one we would like. Not offering to take us at all. No link's was sent, my sister had to contact her again say we are waiting in the road. She then sent 3 options to choose from, but it was not available. Long pauses then she phoned, got a house for us not a Villa or view but with a swimming pool which will be for free. We then drove to Stanford to meet them(Juan and Ilanda) at the house. When we stopped at the house it didn't looked appealing but some went in not to judge a book by it's cover. More disappointments, our homes looks better than what was offered and on top of it we can have the house at a reduced price of R4000 per night. Plus we can have one night at the Waterstone Villa when it suits us and R400 petrol reimbur*****t per car. What was offered on the phone and in person was different. When we said there is no way that we can sleep in that house. All they said there is nothing they can do, need to go back home to refund us. Locked up left us outside and left promising to make an immediate refund . My sister had request the proof of payment because nothing was showing in her account, after 7 we received our refund and was sitting in Street phoning around for a place to sleep. We struggled to get accommodation and even started to ask others to forward us numbers. We eventually got a couple Steven and Chari after 9 that could accommodate us in Kleinmond. Juan and Ilanda Greef not professional or caring at all. Harmonie Property Services
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Anonymous
1 reviews | Active since Jan 2020
22 Feb 2022, 10:18
Waterstone Villa Herm**** - unprofessional management
Bad management, don't take ownership and no remorse. Waterstone Villa Herm****.Booking was for the 18 to the 20th February 2022. We were a group of 10 people who got a huge shocked on Friday the 18th of February 2022. Booking weekends away is something that we do every quarter but never ever have we received such bad service before. The booking was originally made on Booking.com but the banking details that was sent was the owners. My sister was the one making the booking, when she didn't receive the proof of payment for the deposit that was paid in November 2021 , she requested it. It took more than a week to get the invoice showing our 50% deposit. On Tuesday the 15th of February 2022 we received the invoice showing that payment was made in full, only after requesting again for it. Friday the 18th of February 2022 we still have not received any communication from Ilanda Greef about the key or who is going to meet us. When we arrived at Waterstone Villa there was people in already. They also booked the house for the same period but only made a booking 3 weeks ago. We couldn't get hold of Ilanda and the lady that was there said they were checked in by Juan Greef, the husband. Eventually this lady got hold of Ilanda and came out to tell us that Ilanda was going to phone us in 10 minutes. Eventually Ilanda phoned my sister shifting blame to her assistant who apparently has baby blues. She cannot put the people out that was currently in the house because it will not look good. Offering to give us Waterstone Villa any other time of the year that we want to come back for free plus refund us. We said we need a place to stay, we took leave from our work, it took a lot of planning for us all to be there at the same time. She was going to send us a few places that we must go look at and then let her know which one we would like. Not offering to take us at all. No link's was sent, my sister had to contact her again say we are waiting in the road. She then sent 3 options to choose from, but it was not available. Long pauses then she phoned, got a house for us not a Villa or view but with a swimming pool which will be for free. We then drove to Stanford to meet them(Juan and Ilanda) at the house. When we stopped at the house it didn't looked appealing but some went in not to judge a book by it's cover. More disappointments, our homes looks better than what was offered and on top of it we can have the house at a reduced price of R4000 per night. Plus we can have one night at the Waterstone Villa when it suits us and R400 petrol reimbur*****t per car. What was offered on the phone and in person was different. When we said there is no way that we can sleep in that house. All they said there is nothing they can do, need to go back home to refund us. Locked up left us outside and left promising to make an immediate refund . My sister had request the proof of payment because nothing was showing in her account, after 7 we received our refund and was sitting in Street phoning around for a place to sleep. We struggled to get accommodation and even started to ask others to forward us numbers. We eventually got a couple Steven and Chari after 9 that could accommodate us in Kleinmond. Juan and Ilanda Greef not professional or caring at all. Harmonie Property Services
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Anonymous
1 reviews | Active since Jan 2020
21 Feb 2022, 17:47
Waterstone villa herm****
Bad service made a double booking on our accommodation which was booked last year when we arrived people already checked in claiming they made a booking three weeks prior Could not get hold of owner for more than an hour when we finally got hold of her she then claimed she has other properties we could choose from after choosing she call back a while later saying she only has two options to choose from. As we arrived at the place we were unhappy from the minute we entered the driveway as the house was in no good condition and we immediately refused to stay in this house. Owner than says there's nothing she can do but refund our money. We left with no other choice but to find accommodation as it was literally evening by this time.... Owner then locks up the house and leaves us in the driveway saying she needs to go home in order to eft the money. The refund was received 30 minutes after she confirmed her immediate payment and in this time we were searching for a decent place to book into. Owner did not once assist us in finding a place or do a check up after they left us stranded.
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Anonymous
1 reviews | Active since Jan 2020
21 Feb 2022, 17:47
Waterstone villa herm****
Bad service made a double booking on our accommodation which was booked last year when we arrived people already checked in claiming they made a booking three weeks prior Could not get hold of owner for more than an hour when we finally got hold of her she then claimed she has other properties we could choose from after choosing she call back a while later saying she only has two options to choose from. As we arrived at the place we were unhappy from the minute we entered the driveway as the house was in no good condition and we immediately refused to stay in this house. Owner than says there's nothing she can do but refund our money. We left with no other choice but to find accommodation as it was literally evening by this time.... Owner then locks up the house and leaves us in the driveway saying she needs to go home in order to eft the money. The refund was received 30 minutes after she confirmed her immediate payment and in this time we were searching for a decent place to book into. Owner did not once assist us in finding a place or do a check up after they left us stranded.
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