Vishenka N

Disgusting service – Paid a fortune only to be ****** by staff!

I am writing this review with absolute fury and disappointment regarding our recent family stay at the Sun International Vacation Club. We pay a massive amount of money to secure a holiday here, expecting premium service, relaxation, and above all, safety. Instead, we were left feeling completely violated. Throughout our stay, we noticed "small things" going amiss, which was irritating enough. But the final straw happened on our very last day when a prominent clothing item was completely ****** from our unit. It is completely unacceptable that a high-end resort charging luxury prices cannot control its own personnel. We trusted this establishment with our family’s belongings, only to be targeted by the very staff employed to service the rooms. When you pay top dollar for a holiday, you shouldn't have to live in paranoia or constantly lock down your personal items from the cleaning crew. The blatant lack of integrity and security here is shocking. We are incredibly angry about how this ruined what was supposed to be a peaceful family getaway. Security and management need to wake up and take accountability for the ******* running around their units. Will absolutely think twice before returning or spending our hard-earned money with Sun International again. Disgraceful.