Meegan P

Life hospital fourways - Terrible

Very disappointing experience at Life Fourways Hospital. I was referred by a GP for admission due to pneumonia, yet I waited in casualty for over 6 hours without proper attention. My X-rays and referral report from my GP, which clearly stipulated that I had pneumonia, were not even reviewed. At one point I waited alone in a room for over an hour with no staff member returning to update me. Instead of assessing the information already provided, there seemed to be constant focus on sending me for additional blood tests and a CT scan. In all that time, I was not even offered something as basic as water. The lack of communication, urgency, and compassion during such a stressful and difficult time was extremely upsetting. The CT scan eventually confirmed that I had pneumonia, and I was then admitted. The following day, I waited again just to see a doctor and was only given paracetamol for pain relief, with very little communication regarding further treatment or the plan going forward. When someone is struggling to breathe and dealing with a serious infection, patients deserve better care, communication, and empathy than what I experienced here.