SM
Soloko M
Active since Jan 2022
15
Reviews
0
Industries
Reviews
15 reviews1 month ago
Struggling to get my cash refund
I'm standing here at the fix frustrated Im returning an item that I bought for a refund I'm being told they don't have cash ,they can only return the money into my account which will take up to 8 days to reflect I'm frustrated need my money now ,I need my money how can a store as big as The fix not have cash .
1 reply
2 months ago
Funds not reflecting on my account
Reversed a debit order it didnt reflect immediately was told it might take up to 24 hours i never heard of such ,im desparate need of my money all im told i need to wait 24 hours i cannot ,i never even authorised the debit order.
5 replies
5 months ago
Old Mutual taking Fradualent Policies
A policy was taken on my name on the 18nth of November without my consent sent a cancellation form on the 8th of December to tge complaints department,when i received my january payslip the deduction is therethe policy was never cancelled tried to call the complaints department with no luck.Old mutual they are taking peoples monies taking fradualent policies when you send the cancellation form they still dont cancel the inconvience you make in peoples lives every little cent count these days you taking money from people without their consent and still have to fight to get it back.
1 reply
6 months ago
Incorrect Policy Deduction & Misrepresentation by Sales Agent
I am writing to formally lodge a complaint regarding a life cover and funeral policy I took out at the end of November 2025 through your sales agent, Nozipho Sibanyoni. Before accepting the policy, I specifically asked when the first premium would be deducted. I made it very clear that I did not want any deduction in December because I had financial commitments for this month. The agent repeatedly assured me that the first deduction would only take place in January. To my surprise and great disappointment, I discovered on my payslip that Sanlam Sky premiums were deducted in December, despite the clear agreement and assurance given to me. This has caused a shortfall in my budget and unnecessary financial stress. This situation is unacceptable. Misleading clients in order to secure a sale is ********* and harms your customers’ trust.
0 replies
6 months ago
Policy taken without my consent
An agent at old mutual has taken a policy on my name without my consent.Received an email about the policies taken on the 17nth of November of which i never did i cancelled all my policies with old mutual in August .
1 reply
7 months ago
Standad bank payshap payment not received.
I did a transfer using payshap from my standard bank to my Capitec Account yesterday morning the funds did noy reflect immiediately,still no funds received even went to the brancg they told me theres nothing they can do i must just wait it says processing on their side,been phoning seems like theres is no solution im so fustrated as i urgently need the funds.
2 replies
8 months ago
Cancelled Policy Refund
Cancelled all my policies at Old mutual in july submitted my bank details on the same day but they still deducting from my payslip i have not received a refund they are deducting even when the policy was cancelled 3 months ago with out any refund .its fustrating went to brackenfell branch last week was to it may take up to 14 days for me to get my refund .how can you take money from people without refunding.
1 reply
9 months ago
Pick n pay ASAP order#4001340353
Dear Pick n Pay ASAP Customer Service, I am writing to express my deep frustration and disappointment regarding my recent order. I placed an order through your app, but some of the items were out of stock. I was informed that my refund would take 2 to 5 business days to reflect in my account. This situation has caused me serious inconvenience. I used my last money to place this order, and now my household has no food because the funds are tied up. I was hoping the money would be refunded into my ASAP wallet so I could reorder immediately, but that was not the case. I phoned customer support and spoke to Mr. Ayanga Bale, who initially promised to assist me so I could reorder. However, when I called back, I was told there was nothing more that could be done and that I must wait for the refund to process. I was only offered a R100 voucher, which is not enough to replace the missing items, and it required me to spend more money, which I do not have right now. Please understand that this is not just about money — it’s about basic necessities. Many of us plan our budgets carefully, and delays like this affect our families directly. I kindly ask Pick n Pay to reconsider its refund process and find a way to refund customers into their app wallet immediately when items are out of stock. I also request urgent assistance in my case so that I can reorder the essentials I need. I hope you will treat this matter seriously and with compassion. Please put yourself in the position of customers who are struggling and depending on your service.
1 reply
13 months ago
Refund taking long
Tuesday i returned some items for a refund.receceived a message that my refund will be processed within 3 days i have not received my money.I need my refund.i need my refund urgenrly.
2 replies
20 months ago
Bad Service
I have been awaiting for cash back from my policy i dont know for how long ive been phoning the call centre some would tell me they cannot find anything from the sysytem some would say December some November Finally Monday i went to brackenfell branch they opened the old mutual account for the money to be paid in i was told atleast by wednesday it will be in ,phoned yesterday they told me it will only be paid on the 15nth,the fustration everytime one has to get money from old mutual ,it gets me worried if my beneficiaries will struggle and have to wait long when they do claims.I feel the company doesnt care about its clients at all.i regret the day i took a policy with old mutual.
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
15 (100%)