Sisipho M

Active since Dec 2021

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Industries

Reviews

8 reviews

Cape Town International Airport Executive Parking

3 months ago

Worst customer service I received at Wimpy Cape Town international Airport next to PRIMI

I'm writing to express my disappointment with the customer service I experienced at the Wimpy Cape Town International Airport location today. Despite arriving 60 minutes prior to our flight, we were neglected for 35 minutes without being attended to. After being seated by Noaraan, our waiter failed to take our order or check on us. The staff were walking around and chatting with each other the entire time. When I attempted to get attention, a staff member ignored me, and another came by our table and suggested we try a different Wimpy downstairs with no apology or offer to fix it. As we left, Noaraan bid us a dismissive farewell saying “ She said, thank you, good bye”. The restaurant was not busy at the time which made the lack of service more concerning. We are regular customers and are disappointed by this experience, as it does not reflect the standard of service we expect from Wimpy. I would appreciate it if this matter could be reviewed, and would welcome the opportunity to discuss it further.

0 replies

Spur Steak Ranches

6 months ago

Mould on a peppermint tart I ordered from Spur

Dear Spur Customer Service, I am writing to express my disappointment and concern regarding a peppermint tart I purchased through MR D from your restaurant at Spur Silver Oakdale on the 14th February 2026. Upon opening the tart at home, I discovered it had mould on it the most concerning part is that I already ate almost half of it. I had planned to enjoy this dessert and was looking forward to it. I’m really disgusted and angry 😠 for selling me rotten dessert, should I get sick I’m taking this further. I would appreciate it if you could look into this matter and get back to me with feedback.

0 replies

MTN South Africa

20 months ago

Billed for WIFI that doesn’t have internet connection

Very disappointed with MTN I paid my WIFi on the 4th December but till today it’s not working there’s no internet connection. They told me the tower in my area in not working but they will log a call to have it fixed. Today it’s the 16th December the tower is still not fixed and yet I was billed for something I can’t even use. This is the poorest service I’ve ever had.

0 replies

Acme logistics

21 months ago

They are the best furniture moving company from their affordable prices

They are the best furniture moving company from their affordable prices. They arrived on time and worked quickly and efficiently, the owner was on site supervising and managing every step of the way. Making the process stress free for me. Am really grateful 🙏.

0 replies

Sorbet Group

25 months ago

Tips coming off after 3 days of installation

Worst experience ever I did tips at sorbet in Hartbee****rt 3 days later they were already coming out. I then went back and I was told I have to book an appointment, bare in mind this my time an me petrol wasted to drive all the way back as they are very far from where I stay. I paid R1000 for tips and gel on my toes plus soak off , when I told the receptionist there that I don’t have time to be coming back here this is my only chance for this to get fixed she just said there’s no one that can help me now. When I asked her why are these nails coming off so soon she was like I don’t know. Such a terrible experience I got am so disappointed with Sorbet.

3 replies

MTN South Africa

25 months ago

No internet connection

I am terribly disappointed in MTN. I paid for month-to-month MTN Home internet package. It got delivered on the said date (23rd of July), however it hasn't connected at all since I've received it. I have followed all of the instructions as per the manual but the sim card is still not working. I can't get a hold of anyome who can help me. I don't wish to continue with MTN at this rate. Never again!

0 replies

MTN South Africa

45 months ago

Extremely bad experience with MTN

Good morning MTN I am writing this email with anger and devastation because of MTN’s stuff errors and misleading me. Since April 2022 I have been battling with getting my account closed at MTN till today. I had a cellphone contract with MTN and I finished paying it in January 2022 , I then in April went to an MTN store and to apply for an upgrade then I was told that my account was in erreas because there was a SIM card that I took with the phone and they were still billing me for that SIM card. I was told to pay and the amount was around about R350 and something so I paid it and I told the MTN agent in Tygervalley store to cancel that SIM card he told me it was cancelled. Whenever I would apply for credit to other places MTN comes up as if I owe them I then decided let me phone MTN. I called them and I was told that my account is again owing around about R500 because of a SIM card that is still active and I’m being billed for it. I told them but I went to an MTN store to have that SIM card cancelled how come it’s still active. They couldn’t answer me , I said it’s fine give me your banking details I got them and I paid the balance I was owing. I then commented on a Facebook MTN page telling them about my bad experience with MTN someone responded in my chat box from MTN. I told that person I have paid everything I owe you now I would like you to give me an email where I can send my proof of payment and then I would like a settlement letter. The person responded and said first we will do security questions, we proceeded and then after I was told to wait 30 days as my request to close my MTN account has been escalated to the cancellation team . I then asked when can I get my cancellation letter I was told to contact them after 30 days once the cancellation has been finalised then I will get my settlement letter. I then waited. On the 6th of October I received an SMS from MTN that my order has been submitted, I forwarded the screenshot of this message to this MTN agent I was talking to on Facebook. The agent responded and told me that the sms is a reference number that my account is barred due to non payment. I told her but I paid my account and told you to cancel my contract and you told me to wait 30 days for the cancellation what is this payment for now. She said to me “We apologize for the inconvenience caused. Please note your contract is still active. Kindly contact the retentions team on 135, Monday to Friday, 08:00 am to 17:00 pm for further assistance. ~CD “ I then responded: “No you can’t tell me you apologise because your apology is unaccepted. This is totally bull**** what you are doing to people so you guys lied to me when you told me my contract will be cancelled in 30 days . So now what do you want me to do because I had instructed you that I want that account closed after I had paid it. Now are you going to expect me to pay you again because you couldn’t do your jobs. This is the worst service I have received from you you guys are a nightmare .” MTNs response: Please note your query was escalated to the retentions team to request for cancellation. We have not received feedback as yet. We can escalate your query again to them, however, should you require a quicker response kindly contact them directly. ~CD My response : So now what do you want me to do in the meantime because that account has been active this entire time. And it’s probably going to be on a negative balance then I will have to pay again for what ? For you not doing your jobs? MTNs response: The amount of R104 is for the invoice from the 12th of August to the 12th September which you are still liable to pay. You have requested for cancellation on the 27th of August. Cancellation was supposed to be processed on the 27th of September, however, it did not happen and we apologize for that. You will need to pay the outstanding balance. The cancellation can only be processed once the payment reflects. ~CD My response: So how come this R104 for invoice was not included on the R520 amount of arrears that I was told to pay in order for the cancellation to take place? Because I settled that account on the 25th of August and was told it will be closed the R104 invoice was never mentioned. So now if the account was closed on that 27th I had requested for it to be closed this R104 where would it be? MTNs response: Please note the invoice for R104 only got finalized on the 12th of September. It was not reflecting at that time as the invoice was not finalized yet. You would still need to pay the R104 as it takes 30 days for the contract to be cancelled. Any invoices that are generated during this period you are still liable for. Once you have made payment and the payment reflects. We can request for the contract to be cancelled immediately and this will be the last invoice. ~CD My response: Please forward me with your account number I will pay it now. MTNs response: Please see our banking details below: If you are a Standard Bank Customer Public Recipient / Beneficiary Name: MTN Postpaid Contract Payments Account number: *** Type of account: Business Current Account Branch Code: 019205 If you are an Absa Customer Public Recipient / Beneficiary Name: MTN Postpaid Contract Payments Account Number: *** Account Type: Business Current Account Branch Code: 630141 If you are an FNB Customer Public Recipient / Beneficiary Name: MTN Contract Account Payments Account Number: *** Account Type: Business Current Account Branch code: 255005 Please remember to include your MTN contract cell phone number or MTN contract account number as your reference when making a payment. ~CD My response: Here is your proof of payment now please close my account. I forwarded the proof of payment to the person. MTNs response: Thank you for the payment. Kindly be advised it takes 24 to 48 hours for the payment to reflect on the system. Cancellation can only be requested once the payment reflects. ~CD Then on the 10th of October I sent them a message again asking if my account in closed prior the payment I made on Thursday. MTNs response: Hi there. Apologies for the delayed response. Please give us a moment to check, we will revert shortly. ~LT The payment is reflecting. Please advise, would you like to keep the number prepaid? ~LT My response : No I don’t want the number. On the 20th of October I wrote to them again asking if my account is closed, they responded. MTNs response: Hi there, please confirm the mobile# in question for us to further assist you. ~SBU My response: *** MTNs response: Kindly note that a Cancellation or Cancellation enquiry can only be processed telephonically with An MTN Consultant. An MTN Consultant will contact you within the next 24 – 48 Business hours regarding your request. ~MAK My response: I’ve been waiting since 20th last day we spoke for this MTN consultant to contact me but no one has at all. MTNs response: Yello, Feedback has been requested and we will revert to you. ~A.S On the 26th of October I wrote to them again asking for a feedback because no one ever contacted me . MTNs response: We apologize for the delay and the inconvenience caused. We are following up with the management from the retention department. ~MAK My response: Just know that with this delay of yours taking place if that account accumulates another fee I’m not paying that .Because I don’t understand why is it so difficult to just close an account, if I knew it was going to be such pain to close the account at MTN I would have never opened it because your service sucks. MTNs response: Hi there, Please not that it is already scheduled for cancellation therefore there will be no fee. Yesterday was the 12th of November I received another SMS again that an order has been submitted , I took a screenshot I forwarded it to MTN . This is the response I got today that takes the cup in ****ing me off from MTN . MTNs response: Hi there. Apologies for the delayed response and the unpleasant experience. Please give us a moment to check, we will revert shortly. ~LT Please be advised that there's no order placed on your account, however, the contract *** is not yet canceled. For us to cancel you will need to settle an outstanding amount of R210 which is in arrears. ~LT You can pay at the MTN store, via EFT, or at the ATM (cash deposit) Please find the banking details below. STD BANK Beneficiary name: MTN Postpaid contract payments Account number: *** Type of account: Business Current Account Branch code: 019205 ABSA BANK Beneficiary name: MTN Postpaid contract payments Account number: *** Type of account: Business Current Account Branch code: 630141 FNB BANK payments Account number: *** Type of account: Business Current Account Branch code: 255005 Beneficiary name: MTN Postpaid contract ~LT Please remember to include your MTN contract account number BA*** as your reference when making a payment. ~LT I’m being told to pay again for an account that I was told it’s escalated to be closed. I am repulsed by what MTN an is doing. I want my account closed or I’m taking this further . Regards Sisipho

0 replies

Igrow Wealth Investments

57 months ago

Christelle Steenkamp the best Property Agent at IGrow Wealth Investments

Dear IGrow Wealth Investments. I would like to thank Christelle Steenkamp for all the help I received from her. I am so grateful for all of the hard work you've done to not only help us find a good apartment , but to find our dream home as well. I'm endlessly grateful to have you as our agent and couldn't be happier with the way everything worked out. Thank you so much!

0 replies

Review Distribution

5 Star

2 (25%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

6 (75%)

Sisipho M

Reviews

Worst customer service I received at Wimpy Cape Town international Airport next to PRIMI

Mould on a peppermint tart I ordered from Spur

Billed for WIFI that doesn’t have internet connection

They are the best furniture moving company from their affordable prices

Tips coming off after 3 days of installation

No internet connection

Extremely bad experience with MTN

Christelle Steenkamp the best Property Agent at IGrow Wealth Investments

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