SM
Seema M
Active since Nov 2021
12
Reviews
0
Industries
Reviews
12 reviews2 weeks ago
Dismissive & Unhelpful Outsurance Claims Handler
Why do claim handlers have to be dismissive and Unhelpful? Had an accident with a Sixty60 Bike on the 26th April. We understand processes, verifications etc etc.so the claim was allocated a claim number about two weeks ago. All necc docs were provided. Photo from Google maps was sent with initial claim to Pingo Services showing where the collision occurred versus the bike drivers version. The bike driver.... Overtook on the left hand side of the vehicle, onto a pavement, and knocked into our car while we were turning left..... There has been no inspection in loco..... And the claims handler just keeps saying 'my driver said u were turning right' and we won't be paying. Photos show the direction of my car.... Photos show where the bike was.... Photos show our car was passed the alleged intersection.... Yet the claims handler just won't listen. We had waited so patiently....only to be treated as such.... And who overtakes on the left hand side??? There is a light pole to the left, a meter box to the left... And a pavement in front of of three home businesses.... Yet the bike driver decided to overtake on the left! And now Outsurance is repudiating our claim for a driver who is clearly reckless and negligent. Plz can a senior manager look into the merits of the case. We are willing to meet on site as well.. Thank you, claim no. 430493507.
1 reply
1 month ago
Checkers! Take responsibility for yur delivery drivers. Stop pushing blame.
Their biggest con : citing 3rd party Pingo services is running the bike service so they cannot be responsible for the reckless, and negligent drivers. A 60/60 driver overtook on the left hand side while we were turning left and knocked into our vehicle. The left front passenger door n fender is smashed on a 500k car with zero assistance been given.
0 replies
1 month ago
Cellphone Theft in home invasion but accused of blocking phone & unblocking at a 'Paki'
Had a home invasion last year and only part claim was paid. My cellphone which I used up to hour before the ******* was not paid. We blocked the phone almost immediately upon realizing it was gone. The outsurance assessor went as far as accusing us of taking the phone 'to a paki to unblock'. Cell c confirmed my Sim was in the phone as well as the chronological sequence of events. Now that we provided the evidence, we can't get a response from the claims handler.
3 replies
1 month ago
Negligent Sixty60 Driver. ZERO accountability from Pingo Services who run the delivery side.
A Sixty60 driver overtook me on the left hand side and knocked into my vehicle on Sunday the 26th of April 2026. I left out Monday the 27th as it was a public holiday and lodged the claim via email on Tuesday the 28th. Two follow up emails and 6 days later.... Still no acknowledgement of my claim except an auto reply. Most disappointing. Now im been expected to drive a smashed vehicle due to a negligent driver.
0 replies
9 months ago
SUNBET APP has becoming a nightmare to use
Over the past few weeks gaming has been most frustrating. I keep getting logged off. The sessions keep closing while I am playing. I keep getting redirected to the login page. Plz fix your mobile app
0 replies
12 months ago
Timberland Glasses Frame peeled within 2 to 7 days of using it
Hi. Bought a pair of Timberland glasses frame with the codes printed on the inner arms: Tb1583 052 52∆19 145 32 -0 Timberland cc earthkeepers Bio based plastic. By the 2 day of using the specs....the brown layer peeled of the bottom . Within a week, the glasses started peeling thru out the frames. It looks most untidy, as it shows a yellow plastic base under. I work in an office environment and it's so embarrassing to use. My challenge is obviously I cannot just replace this as it was almost 3k at the Optometrist where I purchased it from
0 replies
16 months ago
SPEC SAVERS BALLITO JUNCTION : THANK YOU FOR BEEN AMAZING
Last Friday I went to the Ballito Junction Branch for my 9yr old sons eye test. After speaking to the lovely staff, we realized i was at the wrong branch.. I explained i was om my lunch break, and traveled from Phoenix. Before I could even finish my sentence, they proactively offered to help by slotting my son in. All 4 ladies were exceptionally polite, and the Optician Ms Mayuri was so accommodating and professional. Thank you all for helping this working class mum. You are all appreciated.
1 reply
33 months ago
Woolworths Gateway... you are awesome
I visited the Gateway branch a fee weeks ago to purchase a Country Road Camera Bag. It was sold out and a lovely lady named Fatima took down my number and offered to call once stock was in. 2 weeks later I received a call saying the bags had arrived. I was met by a lovely lady Shantal who actually was expecting me ...and served me with a smile. Further the manager on duty Trevor assisted me with looking thru stock requests to get me another bag for a friend. Thank you lovely people..... Thanks for not just taking my number for the same of taking it. Thank you for calling as promised Thank you for going the extra mile Woolworths Gateway....you rock !!!
0 replies
41 months ago
Most Brilliant Customer Service
Dear Lift Management My mum is flying to Jhb using Lift on the 25th . The ticket was purchased via the TravelStart website and we were not getting confirmation of payment , then could not confirm if luggage was included and the cherry was the wheelchair that my mum really needed as she is 74 and on a walking stick.... All efforts to reach Travelstart online and via the call centre was unsuccessful. I then remembered a Tiktok content creator named Jamain D who had posted about been with Lift....and I reached out to him on Tiktok He replied asking for some details...and promised to look into it once he was at work....( there was no urgency on my end as my mum was flying 2 days later) He contacted me today and gave me the reassurance of the baggage included... I then asked if he could confirm the wheelchair as My mum cannot walk the distance at OR Tambo... He looked Into it and came back to me that the wheelchair is confirmed.... Lol....only now...has my mother started prepping for her holiday knowing everything is in order. Thank you Jamain You are the poster of "going over and beyond" for a customer Thank you Lift Airlines for have a team member that goes the extra mile This is our 1st flight.. and definitely won't be our last
0 replies
42 months ago
PLANET42 TOOK MONEY FROM MY ACCOUNT
Planet42 cancelled my contract ....but went into my account a week later and took out R9465 for an installment....for a vehicle they collected They refuse to give me a date when I will be refunded my money
1 reply
Review Distribution
5 Star
4 (33.333333333333336%)
4 Star
1 (8.333333333333334%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (58.333333333333336%)