NX
Nhlanhla X
Active since Nov 2021
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Poor service and broken promises
I am extremely disappointed with the service received from Ford [Dealership Name] regarding a repair for my Ford Everest. On Thursday, 2 April 2026, I took my vehicle in for an assessment of a malfunctioning driver’s seat. I was told parts needed to be ordered and was quoted just over R4,000. To ensure the parts would be delivered by Tuesday, 7 April, I was required to pay a 50% deposit, which I did immediately. After following up on Thursday, I was told to book my car in for today, Friday, 10 April. I took the time out of my schedule to bring the vehicle in, only to be told upon arrival that the parts are not ready. This is completely unacceptable. I paid the deposit specifically to guarantee the parts' arrival and was given a confirmed booking, yet the dealership failed to notify me that the parts hadn't arrived before I drove there. Being told it is now an "urgent delivery" does not make up for the lack of communication and the inconvenience caused. I expect an immediate update on the status of my parts and a loan vehicle while this is being resolved. This is poor form from a brand like Ford. Customer Reference/Repair Order Number: BSI Jobcard : B- 0019976 / Job Card No. 80936
1 reply
3 months ago
Vodacom Fibre – Scripted Excuses Instead of Technical Solutions
I am writing this out of sheer frustration with Vodacom Fibre's pathetic service levels. My fibre line is currently down, and despite numerous calls to customer care, I have received zero actual help. Every time I call, I am met with poorly trained agents who read from a script like a "stuck record." The standard response is always, "Your query hasn't been assigned; we will call you once we have diagnosed the problem." This so-called "company policy" is clearly a shield for incompetence and a lack of accountability. For a company of Vodacom's size, the lack of professional training and the inability to provide a concrete timeline or dispatch a technician is unacceptable. I am paying for a service I am not receiving, yet I am expected to wait indefinitely for a "diagnosis" that never comes. I would not recommend Vodacom Fibre to anyone. Their support is non-existent once they have your monthly debit order. If you value your time and need a reliable internet connection for your home, stay far away from this provider.
1 reply
27 months ago
Disappointed with DStv's Service and Offerings
I am writing to express my profound disappointment with the quality of service and offerings provided by your company. For the past two consecutive days, I have been unable to access DStv Stream, despite numerous calls to your customer care team assuring me that the issue would be resolved promptly. However, it seems that no concrete action has been taken, leaving me frustrated and dissatisfied with the lack of accountability and efficiency in addressing customer concerns. Furthermore, I am deeply troubled by the recent decision to discontinue airing annually cycling events such as Milan-San Remo and Omloop Het Nieuwsblad. These events hold significant importance for cycling enthusiasts like myself and are considered monumental fixtures on the sports calendar. The sudden removal of such events without any prior notice or explanation is not only disrespectful to your subscribers but also raises questions about the direction in which DStv is heading. What is particularly disheartening is the fact that subscription fees continue to escalate, despite the deteriorating quality of service and the reduction in content offerings. As a loyal customer, I expect transparency, reliability, and value for money from DStv. However, it appears that these expectations are not being met. I urge you to take immediate action to rectify the issues plaguing your service and to reconsider your decision regarding the cycling events. Additionally, I implore you to provide clearer communication and more proactive solutions to address customer grievances in the future. Failure to do so will only result in further erosion of trust and loyalty among your subscriber base.
2 replies
31 months ago
Warning: Prolonged Delays and Lack of Customer Support at Hyundai Sandton Kramerville
I feel compelled to share my recent experience with Hyundai Sandton Kramerville, and unfortunately, it's not a positive one. My vehicle has been in their service center for nearly two months due to an extended delay in obtaining a necessary part. Despite numerous inquiries and requests for updates, communication has been minimal, and when provided, it lacked transparency. This prolonged delay has caused significant inconvenience, leaving me without my vehicle for an extended period. Adding to the frustration is the lack of support regarding a courtesy car. Despite requesting assistance, there has been no proactive effort to provide alternative transportation during this extended waiting period. I believe it's essential for potential customers to be aware of the challenges I've faced, including prolonged delays and a lack of customer support. While I understand that unforeseen circumstances can arise, the absence of clear communication and assistance has been disappointing. Considering my experience, I would caution potential customers to thoroughly assess their options and consider the potential challenges they may face at Hyundai Sandton Kramerville.
0 replies
32 months ago
Inadequate Discovery Insure Emergency Assistance
I had a distressing experience with Discovery Insure emergency services when I contacted them about a pool pump issue at my home. The consultant's response was incredibly unhelpful and concerning. Rather than addressing the potential hazards associated with the malfunctioning pool pump, it seemed like the consultant was not well-versed in dealing with emergency situations or understanding the urgency of the matter. This lack of knowledge and efficiency in handling an emergency issue raises serious concerns about the effectiveness of Discovery Insure's emergency services. When it comes to emergencies, especially those involving potentially hazardous situations, customers should be able to rely on a quick and knowledgeable response. I hope that Discovery Insure can improve their emergency services to ensure the safety and satisfaction of their customers in the future
5 replies
56 months ago
Poor Vodacom Fibre
Terrible Fibre experience! It keeps going down here in sunninghill and doesn’t return.
2 replies
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1 Star
6 (100%)