NM
Neliswa M
Active since Oct 2021
2
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0
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Reviews
2 reviews3 weeks ago
I want my paid up letter
My TFG account was handed over to SSDA about 4 years ago. I have paid the account in full and have not missed any payments since then. I have called them many times requesting a paid-up letter, but their consultants keep giving me different stories and transferring me to other companies, even though I made all payments to SSDA. This is negatively affecting my credit score, and I don’t know what else to do. It’s been years, and I’m still waiting for my paid-up letter. > Company: SSDA Collectors > Contact number: 011 019 0001 > Email address: [email protected]
0 replies
5 months ago
Refusal of Authorisation
Dear Momentum I am writing to express my extreme dissatisfaction and frustration with the service I've received from your company today. Despite being a member, I was refused authorisation to see a doctor, which I urgently need. I am currently experiencing issues with the medication previously provided by your company, which is not effectively managing my condition. I've had to purchase alternative medication in the meantime, but I require a doctor's consultation to address this issue. I spoke to Dr. Du Beer, who was unhelpful and unprofessional in her response. She refused to assist with authorisation, suggesting I simply continue with the medication, despite my clear explanation that it's not working. This is the second time I've experienced such an issue with your company, and I am extremely disappointed. I request that you urgently review my case and provide authorisation for a doctor's consultation. I would appreciate it if you could escalate this matter and ensure that I receive the necessary medical attention. My details are as follows: - Member Name: Momentum my health - Policy Number: 919978359 - Date of Incident: 24 December 2025 I look forward to a prompt resolution to this matter. Sincerely, Neliswa Makalima
1 reply
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