Charlotte V

Ferrobrake Estcourt

Absolutely poor service from Ferrcbrake in Estcourt. My Vehicle went in on a Wednesday to have a repair done, I got my vehicle back to find that what I had asked for was not done but even worse than what I sent it in. I phoned them and they informed me that they would come out the next morning. The came out the next morning and informed me that they need to take the vehicle back to the workshop. My vehicle then was at Ferrobrake for a week and they kept telling me that they could not find the spares. I insisted that they put my vehicle back together. I waited for them to put all the parts back to find the my battery was flat. The mechanic said that it was because it was standing! I paid the account which was a total Rip off!!!! I tried to contact the owner (Andrew) on numerous occasions and he refused to answer my calls or even return my calls. I had constant trouble with my battery to find that the battery that was in my car was NOT my battery. We contacted the manager and he got hold of Andrew and Andrew said that we must open a case and we will see what will happen. They have No Cameras (as we asked for camera footage) This company is a total Rip off and dishonest!!!!! People watch your batteries when you go there and make sure you get a quote first and that the parts that they are quoting you for is needed.!!!! I will never recommend this company and will never go back.