WB
Willie B
Active since Oct 2010
4
Reviews
0
Industries
Reviews
4 reviews2 weeks ago
Appalling service:
I honestly did not expect this level of service from an authorised Samsung repair partner. My Samsung 65” QN700C Neo QLED 8K TV was collected under warranty repair. After being told the TV had been repaired and tested, the technician later admitted that the screen was broken while loading it onto the vehicle for return delivery. What frustrated me most was not even the accident itself — accidents happen. It was the complete lack of communication, transparency, accountability, and urgency afterwards. For nearly two weeks I had to repeatedly follow up just to get basic updates. The TV was eventually returned to me on 27 May, still faulty, with visible lines across the screen. Even more concerning, the technician already knew the TV was defective before attempting delivery. The attitude received during this process was deeply disappointing. At one point it was imp**** that I would “get the TV when we get it” because there were other customers to attend to. This is a premium flagship television still under warranty. Customers should not have to fight for updates, transparency, or proper repairs after their property is damaged while in a repair centre’s care. I sincerely hope Smart Repair and Samsung improve both their quality control and customer communication processes going forward.
0 replies
2 weeks ago
Very disappointed in the after-sales service experience from Samsung South Africa.
Very disappointed in the after-sales service experience from Samsung South Africa. I purchased a Samsung 65” QN700C Neo QLED 8K TV expecting premium quality and premium support. Unfortunately, the support experience has been anything but premium. The TV was booked for a warranty repair and collected by Samsung’s appointed repair partner. I was later informed that the screen had been damaged while being transported back to me after the initial repair was completed. While I understand accidents can happen, what followed was extremely frustrating: * very poor communication, * almost no proactive updates, * repeated chasing for feedback, * long delays, * and eventually the TV being returned to me still faulty. The technician himself pointed out visible lines across the screen before delivery and Samsung confirmed telephonically that the TV should not look like that. The unit was therefore refused and sent back. The most disappointing part is that customers are expected to simply accept delays and uncer*****y while their expensive product remains unusable for weeks. When you buy a flagship Samsung product, you expect: * accountability, * urgency, * transparency, * and professional after-sales support. At this stage I have unfortunately lost confidence in the repair process and have had to escalate the matter formally under the Consumer Protection Act. I sincerely hope Samsung South Africa improves oversight of its authorised repair network and places greater focus on customer communication and quality assurance.
2 replies
99 months ago
Unable to deliver on placed orders
We have ordered slip covers for our couches in Feb. Half of the order is done the other half nobody can tell us. Now it seems we have to wat for yet another 6 months. They should refund me with the full ammnount plus bank linked interest but service at this place is non existend.
0 replies
131 months ago
Scott bad quality
I bought a brand new Scott 640 Dual Mountain bike a month and a half ago. After my first drive the brakes gave serious problems. I took it back to have it fixed but to no avail. After a month and a half the brakes are still giving me problems. The dealer now says although the avid brakes are the preferred brake system on Scott Bicycles I have to replace the entire break system to solve my problems and this at my cost. I find it hard to stomach that I have to replace the faulty breaks that Scott put on the bike. Do not fool yourself into thinking that Scott Bicycles are quality bikes. You will be better off buying a bike from Game. The quality is the same just at lower cost
0 replies
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3 (75%)