CT
Carmelita T
Active since Jul 2021
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
5 Star Assistance with Internet Access issue.
Courteous and prompt service supp**** by Tamlin Doll to resolve my issue with no internet connectivity. She was very patient, polite and talked me through rebooting both the Vumatel and TP Link connections and waited until I checked that I could access my email. Wonderful 5 Star service. Thank you very much!!
0 replies
6 months ago
Superscapes (Landscape Designer) - Highly Recommended
I can highly recommend Altis, Matthew and the team of Superscapes (Landscape Designer) to transform a garden of any size a into stunning masterpiece. I previously used Superscapes in 2018 to transform my front garden and without hesitation decided that my back garden would receive the same careful and loving attention now in 2025. From the initial visit by Matthew to assess the work to be completed to the final product the attention to detail, tips and recommendations was on point! Matt's interaction with me during the entire process and his staff's incredible attention to detail, courteousness and time keeping was truly amazing. I was appreciative of the fact that the excess material and my previously used pavers were neatly stacked in an unobtrusive spot. In addition I was especially touched by the gift of several succulents that Matt presented for me to plant in my 3 newly created garden beds. All in all my back garden is looking fabulous and I am enjoying it thoroughly. Kudos to Superscapes - the Best in the West!!!
0 replies
7 months ago
Great work from Cool Ideas!!!
Logged an issue with no internet this morning at 11h00 and received a call an hour later. Assisted by Simbonile Dzanibe to switch off the Vumatel as well as my TP-Link box. Waited a few minutes whilst he checked something on his side, switched everything back on, on my side, tested and bingo all working 100%. Thanks so much for Simbonile's calm, polite and informative manner. I would give more stars if there were more!!! Great work Cool Ideas.
0 replies
30 months ago
Non-compliance by FNB to it's Rules & Regulations & Customers
I was charged a Fee on my Premier Credit Card on 27 Nov '23 due to a supposed prior omission by FNB (and which was not being charged to me for at least 5 years), I have been in communication with Customer Services, the Reversal Dept and the Personal & Private Service Recovery (PPSR) Division with no joy. It has taken 3 Phone calls and 3 Emails seeking an explanation and more specifically why as a client I was not given prior notification that I am now all of a sudden liable for a monthly fee. Note that as per FNB Credit Card Rules and Regulations, FNB are mandated to provide 20 days prior notice of any charges and fees changes to its clients which needless to say was not notified to me prior to 27 November 2023. I was also advised by the Customer Services on 11 December 2023 that a mistake, on the part of FNB, was made regarding the no charging of fees and that all clients impacted would receive a notification shortly. As of today, 23 December 2023, no notification has been received. Email received 22 December 2023 advised me as follows: "Please take note that the matter has been raised, and we were informed that the cost will be charged moving forward as this is a business decision." What more can one say - customer service to a client who has been banking with them for 45 years is non-existent and it seems FNB's rules and regulations DO NOT apply to themselves!!!! I seriously doubt that any of the affected clients have been notified. I wait with bated breath....... What a poor show FNB!!!
2 replies
Review Distribution
5 Star
3 (75%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (25%)