LO
LAUREN O
Active since Sep 2009
166
Reviews
0
Industries
Reviews
166 reviews2 months ago
Sad customer
Good evening, I've asked for my credit card to be cancelled on the 07/04/2026. To date, it still hasn't been done. Could you please cancel it urgently.
1 reply
2 months ago
Furious customer
Good evening, I'm writing to express my extreme dissatisfaction and anger regarding my recent statement received on 6 April. I've discovered that my fibre installment has increased by R450, despite my contract being due for an upgrade. I was under the impression that the agreed-upon contract was applicable from 01/08/2025, and I'm perplexed as to why the increase is happening now, less than 12 months into the contract. When I contacted your call centre, the representative incorrectly informed me that my contract had expired in July 2024. I suspect this may have been an attempt to secure a deal. I specifically asked why the premium didn't increase in July 2024 if that's the case, but received no clear explanation. Furthermore, I've conducted three speed tests on different sites, and the results confirm that I'm currently on a 100mbps package, not the "200mbps" I brlieved I was on. This contradicts the information provided by your representative and indicates that I'm not receiving the service I was promised. I also noticed that your app lists my package as 100mbps, which matches the speed test results. I believe this is an error and request that you review my complaint history, specifically the speed and premium discrepancy issue raised on 04/08/2025. As per our agreement, the contract is only due to expire on 31 July 2026. I urge you to honour the original terms and refrain from increasing my premium until the agreed-upon 12-month period has elapsed. This experience has been extremely frustrating, and I expect better customer service from your company. That means I've been on a 100mbps speed all along or maybe you guys have changed it without me noticing. Disgusting!!!
1 reply
3 months ago
Angry and frustrated customer
Good day, could you please expalin to me what extra fees am I paying for monthly on the 21st of every month #MonthlyCreditFee#FacilityFee. Ever since that guy called me in November 2025 asking if I'm interested in changing to your private clients account, I'm not happy at ALL with FNB. Please make a note on your system, NO ONE must call me again to upgrade. I've always been on level 5, ever since that change, I've dropped to level 3. I don't even reach level 4. Soon I will be leaving you guys, I don't see the need to be with you anymore. Your Ebucks is not worth staying here anymore and to think I've moved my entire family over to you guys. Your feedback is awaited.
1 reply
4 months ago
Disappointed customer
I've bought a device from my Bank on Black Friday and received a sim card with data that can be used for 6 months. When I've inserted it into my phone, it gave me so much problems. My phone was literally blocked!!! I had to go to vodacom to clear my phone back to factory settings. When I've queried it with the bank, they've asked me to put the sim into a phone that only uses 1 sim card, nothing of that sort happened. I was then advised to take it up with you (Vodacom). Why do you sell phones to us that can ONLY take Vodacom sim cards? We don't buy phones to experience such a problems and why don't you tell us that in advance, so that we can decide if we do want to buy or take out contracts with you. I had to go back to the bank to do a lot of changes on my accounts and also had to pay cleaning my phone!!! This is so bad
1 reply
4 months ago
Furious Customer
I would like to let you know about my disappointment with your delivery process. Why do you charge us when we haven't received the items yet?? Tomorrow is the 10th when you draw the statements and I'm still waiting for 4 items which totals to R1,600, of which that amount has already been added to my account and I need to return them because the 2 that I've already received, I had to return them because it was too small for my son. That means the rest of the trousers will also need to be returned. So now my monthly payment will go up to R750pm, whereas if the items were received in time and returned in time, my monthly payment would be only R500. What a massive difference!! Please look into this, because it affects us as the customer badly. Only charge if the item was collected. I have another problem with their notification when yhe items were delivered at the store. In December I've received an sms saying my items is on the way to the store. After TWO after receiving that message I've decided to go to the store to find out where my items were. Only to be told it has arrived!!!! No notification to say come and fetch your item. Two of the other items (same order) I was only called on the 02 January to let me know my order has arrived. And then what happened, I was already charged for them on my monthly account and I had to return them because they were too small. That's how it's impacting us negatively. Please look into this problem
0 replies
6 months ago
Furious and concerned customer
I've bought 2 devices on your App on the Black Friday week and received 2 Sim Cards for the devices bought. Two weeks ago my son tried to use the first Sim received in his phone with his vodacom Sim, the phone went off and afyer recharging he tried switching the phone on. The phone kept on saying wrong pin used. Eventually the phone was blocked. Today the same thing happened to me with the 2nd Sim received from FNB connect. I didn't receive any calls today, only now when I've tried to call my mother, she said she's trying to call me back but the calls are not coming through. I then decided to restart my phone, only to be told "wrong pin." What a coincidence? I can't even log into my phone. This is very sad and suspicious at the same time. I don't know what can be done from your side, but please make sure my money is protected. As of now, I have no idea how to fix this problem. If this is what your free data causes, then I would rather not want it. What an inconvenience this is. I'm not sure how you're even going to get hold of me, since I don't have a phone working. Please contact me on my husband's number if you want to get hold of me.
1 reply
6 months ago
Disappointed Customer
Thank you for investigating the matter. The guys came out to have a look at my mahcine on the 15 Nov. I was promised to have a quote by the Monday. I didn't get any response. I've called the Wednesday, once again I was told to get it by close of business that day. Nothing. I've then decided to make contact with your WhatsApp team on Wednesday this week, the one lady Charlene escalated it for me, only to receive an email later that day from some company telling me they unfortunately don't service my area. First I thought it was the same company's people who came out, only to realise it was a different company. I then made contact again and were assisted by Sakhi who also said my query will be escalatedd and hopefully get a response the same day or on Thursday. No one made contact with me. I'm so disappointed with your after service. Previously I've had such good after service, not sure what went wrong?
1 reply
6 months ago
Inconvenienced Customer
Good day, could you please review my credit card balance. Yesterday someone called me and offered me the Private Bank account. I thought let me try it out, not knowing I'll be inconvenienced. The guy didn't even told me how it will impact me. I thought it was just an account change and had no financial implication. Please explain that to me. Lastnight I saw there were 2 credit card accounts, I couldn't understand why, because that was definitely what I've asked for. At midnight I saw the new account had dissappeared, only to realise this morning that the new account was still missing and my old account had missing money and a big transfer showing. I couldn't buy anything today, only to call the call centre at 18:30 and be told that FNB had technical difficulties. The lady I spoke to wasn't very polite and the more I've told her I don't see the secondary credit card account she's seeing on her side. She kept on telling me she can she the account. Why would I call and say I can't see anything if it's there? Also the amount she gave me was almost R3,000 less than what I've had yesterday afternoon, after I've swiped at around 15:33? The only money I can remember spending after that was around R350 max today. Could you not at the very least send us some kind of communication, to avoid us the embarrassment at the stores/garages. Today of all days people really needed to be advised. Secondly, I've bought a tv on your site this morning. Why is it such a hassle to have the tv delivered if I've send you OUR tv license number (paid up to date)? The tv license is in my husband's name, but we are married and do have the same surname and do stay in the same house. Surely you can also see on your system that we're on a family package? Why do we have to complete an affidavit? Now we have to go throught so much trouble when you have the information infront of you? I've bought 2 tv's this year alone on other sites, never did I had to go through so much trouble. Please look into this, to make it a peaceful and happy transaction for the customer.
1 reply
6 months ago
Concerned Customer
Good day, I would just like to query my Ebucks points. I've noticed the points is different from last month and the previous months. The points I need to reach is less than last month. Dor example, under My Cards last month was 3,500 that I had to reach, this month it's 2,500. It's like that under all of them, reduced. Could you kindly check/advice if it has been changed from November. Thank you
1 reply
7 months ago
Disappointed customer
I've been trying for the past almost 3 weeks for someone to come out to come and have a look at my washing machine. I've called again during the week and was told I need to first pay for someone to come out. The person said they've send me an email with the quote, but I haven't received the 1st or second email "sent" to me this week. And no it's not in my spam. Your service used to be so good, not sure what happened. How can 1 pay for a service that haven't been rendered in advance??? Not to mention that no email was sent. Could someone PLEASE call me to discuss.
3 replies
Review Distribution
5 Star
13 (7.831325301204819%)
4 Star
2 (1.2048192771084338%)
3 Star
7 (4.216867469879518%)
2 Star
13 (7.831325301204819%)
1 Star
131 (78.91566265060241%)