AN
Ashley N
Active since Jun 2021
4
Reviews
0
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Reviews
4 reviews1 month ago
not professional
Genuinely disappointed with their lack of customer service and accountability. I have been with them for less than a month and I have already cancelled. Firstly, it took them exactly 22 days to come do the install. After that, the service was not activated, forcing us to revert back to our previous service provider. Then there was their billing: they charged me for everything under the sun and still suspended my line, despite me having shared my billing details. When I called, they told me there is nothing they can do for me until the month ends because their system doesn’t work that way. They said this in the most nonchalant, disrespectful way they could ever say it, with a "What will you do?" attitude. When asked to speak to someone else, they will leave you on hold. Overall, it just left a bad taste in my mouth with these guys; they are just not professional enough to do business with.
0 replies
33 months ago
Telkom Mobile Keywest encounter with rude and dismissive manager Akhona Mhlawuli
On September 16th, we entered into a contract with Telkom Mobile, and during this transaction, we had the displeasure of dealing with a manager named Akhona Mhlawuli. Our interaction with Akhona was marked by his confrontational and argumentative demeanor. The purpose of our visit was to purchase an OPPO cellphone; however, it quickly became apparent that there were significant issues with the device we had acquired: 1. The device would frequently overheat, preventing it from reaching its full charging capacity. 2. The user interface was sluggish and unresponsive, making it challenging to use the device effectively. 3. The device exhibited frustratingly slow performance and would frequently freeze, necessitating a complete restart. A cursory online search confirmed that many other users had encountered similar problems with this particular device. Given the shared grievances, we decided to explore the possibility of amending our contract to exchange this problematic model for a different one. On Sunday, the 17th, we attempted to contact Telkom regarding these issues. Regrettably, there was no direct in-store contact available, forcing us to postpone addressing our concerns until Monday, the 18th. When we returned to the store on the 18th, we received assistance from a lady named Boitumelo, who promptly contacted an OPPO technician on-site named Tebogo. Unfortunately, our encounter with Tebogo was marred by his dismissive and discourteous attitude. He seemed disinterested in listening to our complaints about the device's issues. Frustrated by the lack of assistance from the store, we requested to speak with the manager, and it was Akhona Mhlawuli who came forward. To our dismay, Akhona, the manager, echoed the same dismissive sentiments as the technician. he, too, displayed combative behavior and appeared unwilling to genuinely address our concerns. The only solution offered was to surrender the device for potential repairs, which we found to be an unlikely resolution. Despite our clear desire to exchange the model, Akhona remained unyielding in his stance. We are deeply dissatisfied with the conduct of both the technician and the manager during this ordeal. While Boitumelo made admirable efforts to defuse the situation, we found ourselves left with no viable recourse other than to seek assistance from the Ombudsman.
0 replies
55 months ago
excellent service when i needed to readjust my payment
Excellent help from Smangele and Mpho, They assisted to reduce my payment substantially and were of great help, definitely staying with miway
1 reply
60 months ago
Excess money from accident still not recovered
My experience with Miway remains categorised by false promises, deceit and good ol' procrastination, its been 3 years since my accident (2017) wherein I was hit by another car, to this day my excess has not been recovered by MiWay from the other party, 3 years since that accident, and each time I call them I am told stories with no clear answer, the worst insurance company I have ever worked with,
3 replies
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1 Star
3 (75%)