DR
Dinny R
Active since Jun 2021
2
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2 reviews1 month ago
*****ulent account opened by FNB
HI I approached the NFO banking for assistance with regards to bank ***** against FNB. This is the summary of events. I opened a case of ***** against my building contractor. Saps subpoenaed FNB to provide documents on the account where the funds were deposited into. It turned out that the said account was opened with a *****ulent id a week prior to funds being deposited. I then approached FNB querying how was this account opened and why was no due diligence and know your client followed as well as not abiding to the banking code of conduct. The response given was that the funds cannot be recovered . I then approached NFO banking for assistance since on the media platform emphasis are always made that NFO is not biased and looks after the interest of the consumer with regards to any mal administration or negligence that occurs and that can be proven against the banks then the consumer is liable for compensation by the banks. The NFO took almost a year to investigate only to come back and find no mal administration on FNB side and that I cannot take this up further, but I can report FNB to FIC. I was not happy with the adjudicator response and questioned what mal administration meant to her . In this case is it not mal administration ,if the id subpoenaed by SAPS shows Id issued 2024 but ***** occurred 2022. This could only happen if no documents were submitted to the bank but the account was opened with collusion with banking officials. I then requested a response from her senior manager with regards to this, is this not mal administration in regards to this case, and I still await his response. I was given a breakdown of what the funds was used for from the *****ulent account by NFO . The funds was transferred to different bank accounts.
1 reply
1 month ago
bank account opened with *****ulent documents
I was de*****ed by my building contractor of R681972.5. I have made payment from my Absa account to his company bank account FNB. I was unaware at that time that the account number given to me by him was opened up *****ulently a week prior to payment being made.. I then opened a case of ***** with saps and was advised that his account was opened with *****ulent documents. I then approached FNB to advise them about the ***** which they in turn advised I should speak to my bank Absa to report the ***** first. The feedback I got from ABSA was that no maladministration \ ***** occurred from the side but emphasized ***** has been done but was not from there bank. I then went back to FNB and was advised they can not recover the money. I then approached the ombudsman for assistance, it took the ombudsman almost a year to come back to me to say that they found no maladministration from FNB even though account was opened with a *****ulent id as well as no due diligence and know your client was followed as well as FNB did not comply with the banking code of conduct when opening accounts.. My argument was if you say a client was de*****ed by ****ster into depositing funds into a mule account then the mule account holder is liable for the loss even though they were unaware the account was being used to commit *****, like wise FNB should be held accountable for the loss since it was they staff in collusion with the *****ster , from the bank consultant to the supervisor to the duty manager for them to override the system to create that account, overlooking using the biometric system that FNB prides itself it uses to detect *****ulent documents.. I went back to the ombudsmen for explanations how it’s possible the id subpoenaed by SAPS given by FNB shows date issued to be 2024 but the ***** occurred in 2022. In my email I wanted an explanation from the senior ombudsman manger to explain to me if this is not maladministration from FNB, I am still waiting for his response. It is also evident that the ombudsman is mostly likely to favor the banks even though with ample evidence proving otherwise. If FNB is not willing to admit liability, then all mule account holders, used by ****ster should not be liable for the loss seeing that FNB is willing to look away when its they fault but quick to fault the mule accountholder. I was also advised by the ombudsmen to report FNB to FIC for non-compliance but how would this help me in getting my money back. If overall thousands of customers are de*****ed in this way and Fic impose a five million fine on the banks that is pocket change for them, and this allows them to do what they want with limited repercussion that will not put a hole in the profits.
2 replies
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