BS
Brett S
Active since May 2021
3
Reviews
0
Industries
Reviews
3 reviews38 months ago
Sorting out Manicaa
<div>Can I urge everyone that has experienced the unsatisfactory service from Manicaa, be it lack of communication, non fulfilment of orders or lack of refunds to take their complaint via the National Consumer Council. Yes, it takes time to fill in the forms etc but it is the only way to stop companies such as Manicaa from continuing their Hello Peter 71% rating of 1 star. I was also a victim but decided that this time I had enough and went via the NCC. Even the NCC’s Complaint Handling Unit was unable to conclude a satisfactory outcome so what chance do we have? However on the 25th April at 11.36am the NCC (Mr Ramphele) informed me that their Complaints Dept had given my file to their official Investigations Unit for further action. At 13.47 pm I emailed Manicaa informing them of this and received the usual automated, unrelated response thanking me for my order and quoting a delivery time! However within 15 minutes (14.02 pm) I received an email confirming a refund of the undelivered balance of my order and a proof of payment from ABSA bank. It has taken 3 months to achieve this on a simple order of 1 bottle Soy sauce and 2 tins of anchovies! The NCC can help if you stand up and say enough is enough! Don’t give up and walk away from your order and your cash. Incidentally the NCC has published several recent articles on Manicaa if you Google "Manicaa service” and newspapers such as the Sowetan, IOL and Daily Maverick have also featured articles on them. None are flattering. The real message here is to do the homework before buying online. Do a search review on Google of the company that you want to use. The ratings and reviews will tell you if it is worth taking the risk or not.</div>
1 reply
51 months ago
DONT WASTE YOUR TIME-GO ELSEWHERE
Amazed they are in buisness. Totally unreliable, full of promises but never show up to confirmed appointments. Having wasted a week of my time I wish them the end result they deserve. CASE BOOK STUDY OF HOW NOT TO RUN A BUSINESS
0 replies
52 months ago
SHOCKING EXPERIENCE
If there was a zero I would score it, they just dont care about the customers needs. Dont waste your time complaining as operational management will fob you off whilst appealing at the Director level didnt even elicit the courtesy of a response. One can only hope this business reaps what it deserves.. Bankruptcy.
0 replies
Review Distribution
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4 Star
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3 Star
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2 Star
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1 Star
3 (100%)