Rensia van der Merwe

Nature's Garden: Poor quality, poor customer services, and broken promises

I have bought 20 packs of Nature's Garden frozen chips, only to find all packs containing extremely poor quality chips which I could not use. I tried their hotline with no success, and then emailed them. I received an almost instant response promising me a voucher in compensation for my inconvenience. They requested the batch number which I have sent to them. It is now already more than a month later and I have not received my voucher. To add insult to injury, Nature's Garden is now ignoring all my subsequent enquiries into this matter. They are also not responding to a post I have left on their facebook page. I do find it interesting that on their products they state: "We are so confident of our quality that we offer a money back guarantee on all our products." Poor quality, poor customer service, and broken promises! I doubt that they will even bother to respond to this review!