PB
Phumlani B
Active since Mar 2021
5
Reviews
0
Industries
Reviews
5 reviews4 weeks ago
Formal Complaint, Demand for Rectification and Compensation – Discovery Vitality Membership
I have sent the below complaint to Discovery Vitality on the 5 May 2026 and Kim-Lin Jones called me to acknowledge my complaint and advised me that she will do investigation. I was then called by an african gentlemen and he came with a solution of me paying outstanding amount and Vitality will reistate my membership and I will get all my benefits. I asked him some few questions and instead of responding to my questions, he just gave me his solution and he told me that he is trying to assist me. I advised him that before giving me solutions he need to first contact Bankmed Accounts Department and get his facts right by getting proper issues that occured then get back to me with full investigation then when we know the root cause of my complaint, we can work towards the solution. He never contacted me instead Kim- Lin contacted me and told me the same thing that the gentlement told me. I asked some few question and she gave me information on Vitality transactions on which it was not the true reflection of what had happened. here is the email I sent to Vitality: Good day I hereby lodge a formal complaint regarding the unacceptable level of service I have received from Discovery Vitality, with consequential implications involving Bankmed. This matter arose when I joined Discovery Vitality and was explicitly advised that my first three (3) months of contributions would be free. Despite this agreement, my account was incorrectly debited during the first month. Upon querying this debit, the amount was refunded, clearly confirming that the deduction was processed in error. Following the expiry of the agreed three‑month free period, no further deductions were made from my account. I contacted Discovery Vitality and Bankmed on numerous occasions to query this failure. Despite engaging with several consultants, I received no definitive explanation or resolution. I was repeatedly assured that the matter would be escalated and that feedback would be provided. These assurances were not honoured. Promised callbacks were not made, and no adequate follow‑up occurred. As a direct consequence of this sustained administrative failure, lack of due care, and poor service delivery by your consultants, my Vitality membership has been cancelled. I have been unfairly prejudiced by the loss of Vitality benefits, despite acting in good faith and repeatedly attempting to resolve the issue timeously. This situation is solely attributable to negligence, ineffective escalation, and a failure to fulfil your duty of care to a customer. I find this conduct unacceptable and inconsistent with Discovery’s service commitments and obligations under fair customer treatment principles. I hereby formally demand the following: The immediate reinstatement of my Vitality membership, without penalties, lapses, or prejudicial conditions; A retrospective correction to ensure continuity of benefits as if the cancellation had not occurred; Compensation or a goodwill credit to account for the inconvenience, loss of benefits, time spent, and distress caused by this prolonged service failure; and Written confirmation detailing the corrective actions taken to prevent a recurrence of this issue. Should this matter not be resolved promptly and satisfactorily, I reserve my right to escalate the complaint to senior management, the Discovery Complaints Resolution Committee, and, if necessary, the relevant regulatory and ombudsman channels. I expect your urgent attention and a written response without further delay. Regards Godfrey Bukani
0 replies
4 weeks ago
Complaint, Demand for Rectification and Compensation
I hereby lodge a formal complaint regarding the unacceptable level of service I have received from Discovery Vitality, with consequential implications involving Bankmed. This matter arose when I joined Discovery Vitality and was explicitly advised that my first three (3) months of contributions would be free. Despite this agreement, my account was incorrectly debited during the first month. Upon querying this debit, the amount was refunded, clearly confirming that the deduction was processed in error. Following the expiry of the agreed three‑month free period, no further deductions were made from my account. I contacted Discovery Vitality and Bankmed on numerous occasions to query this failure. Despite engaging with several consultants, I received no definitive explanation or resolution. I was repeatedly assured that the matter would be escalated and that feedback would be provided. These assurances were not honoured. Promised callbacks were not made, and no adequate follow‑up occurred. As a direct consequence of this sustained administrative failure, lack of due care, and poor service delivery by your consultants, my Vitality membership has been cancelled. I have been unfairly prejudiced by the loss of Vitality benefits, despite acting in good faith and repeatedly attempting to resolve the issue timeously. This situation is solely attributable to negligence, ineffective escalation, and a failure to fulfil your duty of care to a customer. I find this conduct unacceptable and inconsistent with Bankmed and Discovery’s service commitments and obligations under fair customer treatment principles. I hereby formally demand the following: The immediate reinstatement of my Vitality membership, without penalties, lapses, or prejudicial conditions; A retrospective correction to ensure continuity of benefits as if the cancellation had not occurred; Compensation or a goodwill credit to account for the inconvenience, loss of benefits, time spent, and distress caused by this prolonged service failure; and Written confirmation detailing the corrective actions taken to prevent a recurrence of this issue. Should this matter not be resolved promptly and satisfactorily, I reserve my right to escalate the complaint to senior management, the Discovery Complaints Resolution Committee, and, if necessary, the relevant regulatory and ombudsman channels. I expect your urgent attention and a written response without further delay. Regards Godfrey Bukani
3 replies
35 months ago
The Car Guys Circular Drive Branch in Port Elizabeth Complaint
Good day, I sign a contract with The Car Guys at Circular Drive in Port Elizabeth. This contract was to buy Hyundai Getz in Aug 2022. when I received the car there was a problem with car heater and window control panel which was not working. The gentlemen who helped me was Riano and on the same day that I received the car I address the issue of car heater and window panel which was not working. He advised me that he is going to book a car for these issues to be fix. I took the car to him and it was with them for 2days and the call me to pick up the car as he advised me it was fixed. When we tested the car there was some heat when I switch on the heater. But on the next morning when I realized that car heater is just a bit warm but it do not get hot. I then advised him that the heater does not get hot and he told me that he will book the car in. I also reported that the window control panel is still not working on the same day I reported the heater issue. He also advised that he will book the car in for both issues. I never came back to me for these issues. I called him to find out when do he booked the car and he advised me that the ordered the window panel and once it arrived he will advised me and book in the car. I waited for quiet a long time and I keep calling him several time to inquire when will he get the window part and he keep telling me that he is still waiting for supplier for the part. I even went to their office to put some pressure as this was bothering me. Every time I went to their office he keep telling the same excuse. About a month or two ago I went to the owner of this branch Shaun and he also ensured me that he will sort these issues and up until this day these issues are no resolved yet. I am so disappointed with their service as these issues were on the day I received this car and they are still my burden to me. This is unacceptable and unfair treatment to me as your client. Before I sign the contract with them Riano gave me such a great service and called me day in and day out to come and choose the car. But after I signed the contract the treatment changed and was so disgusting. Can you please attend to this and resolve my complaint as soon as possible. I am very unhappy and so disappointed with all this matter.
0 replies
58 months ago
Complaint
On the 1 September 2021 I went to House and Home Baywest Mall to purchased a plasma TV and I was served by Marlon who shows me different TV's. I wanted JVC product which one of them was on clearance sale and was the last one on display. Then Marlon organised paper work and I told him that I am not well and need to go fetch my kids from school then I will come back to fetch the TV. I then left and later came back. He let me sign some paper work and I asked him what i was signing for and he said for the TV. Then he asked to go infront with him as he was gonna get someone to help him to load TV in my car. When we were at the front door security asked Marlon if the TV screen has been checked and Marlon said that manager suppose to check with him but he is going to refuse. They took TV toward this manager guy and came back to me without checking it. The security lady say it again and Marlon said there is a plastic covering the screen which they never show me as the TV was already covered with plastic on the screen. And I even asked Marlon is everything fine with the TV and he said there is a plastic on it and i said to him I trust him for that. Marlon stamp invoices and asked me to sign and i also sign and asking to him what am i sign for? He said that i signing for TV is not damage. Then Marlon tick some blocks on those stamps i already signed. So the screen was not checked infront of myself and even they never checked screen with that manager. Marlon also never explain to me about policy when you buy TV on the display. When I arrived home i took the plastic around TV and I notice that on the TV screen there is no plastic covering it as Marlon mentioned. Then I start checking the screen and I noticed that there was a scratch on the screen. The shop was already closed when I notice this. I then called at 8h00 the next day to speak to Marlon and I was advised that Marlon will start working at 10am. I then called later and Marlon asked me to take a picture of this scratch but I advised him that when i take a pic it only show reflection of my room. Marlon gave me his cellphone number to send picture and after i told him that it doesn't show then he said he wiĺl do a video call to see this scratch which he never called me until Saturday where I went to the store to check on Marlon. Unfortunately he was off for the weekend and I was advised to speak to a complain's lady at the store. I explain everything to the lady and the lady told me that I was suppose to be explain about policy for buying TV on display whch it was not done. And she mentioned that the TV screen was supposed to be checked with me before leaving the store which Marlon never done it. Lady said he will speak to the store manager and she went and come back telling me that the store manager said there is nothing they can do as i have signed all the documents. I then asked the lady to call the store manager. Store manager came and did not even greet and introduce himself to me, he came and asked how can I help? Then I greeted him and told him that I am Mr Bukani. I started to to repeat myself of what happened and Store manager said according to the paper work as staff they have done everything right but I mentioned things that was not explain to me and the fact that Marlon told me that TV screen had plastic cover it and when arrived home there was nothing on the screen. Store manager said Marlon will work on Monday and he will ask him then call me. I then asked him (store manager) his name and he is Wesley Wolfaarvt. I waited for the call on Monday from Wesley which he never came back to me. On Tuesday afternoon I called the store and asked for Wesley and I mentioned that I was waited for his call yesterday and he said he didn't speak to Marlon as yet he will call him and call back. I find it very strange for the store manager not to apologize to his client for not honoring his promise to call his client. I felt as I was not a value client for this stoe whereas I spent R7499. I was so disappointed at Wesley. Wesley called me back after an hour and told me that nothing they can do as the TV left store in good condition and I saw scratch in my house. He never mention anything about anything I expained to him. I then asked for their complain email address and give me with pleasure. I am so disappointed with this pathetic service I recieved at this store and the way Wesley Wolfaarvt (store manager) treated my complain I felt as i was not a value customer. I bought my 1st TV at this store and Thando gave me a great service and that is why I came back to the store. I even say the same TV in other stores but because of the previous service i told myself I will but it at House and Home. I am really soooo sad and sorry to go back on this store and I get worst service ever. I will never ever go to this store and I will make sure that All my friends and family do not support House and Home stores as I will share this bad experience I had. I would also like House and Home to investigate my complaint and resolve it. I was not even explained about 7days return policy and I also notice that on the stamp i sighed for screen cracks NOT screen scratches.
0 replies
61 months ago
Complaint
On the 7 May 2021 I went to Game Baywest mall store to purchase bike for my son for his birthday. I was helped with a gentle to get someone to assemble it with on the tag it was shown R1499. The gentleman told me the person that will assemble it is busy and it will about 15 minutes for him to come back and help us. I advised him that we will go to other shop in the mean time and he promised us it will be ready when we come back. We then come back and the bike was not ready for us, and we waited for more time which it was not great. I then went to look for the sales man at the back where he came with another man to check on the bike we wantend to buy. They took the price tag and went to the tills and they let us wait again which now i was very agitated with this. After sometime they came back and Mr Louw who told me he was the manager told me that the price tag was for ladies bike which we find it on the man's bike. And he showed us another price tag of R1799 which we did not see before we left the shop while we were waiting for our new one to be assembled. I told him that i will not accept the fact that we must but good that we saw it was R1499 for R1799 as the show us second tag after we came back. Mr Louw refused to give me this bike for R1499 and told me he can give discount of R100 on R1799 only. And he also told us that the R1499 price is for the ladies bikes which was not even on the display. I was very upset about this treatment in the store as they first waisted our time secondly it was very unfair practise for the Mr Louw the manager not to give us the bike that Game price marked R1499 and want to give us for R1799 which is false pricing. Now we need to suffer for their mistakes as a customer. I was very disappointed to be treated as such being their customer and my child was even crying that he left the store without his bike on his birthday. And i will make sure take up this issue to higher marketing rulers against Game. On Monday 10 May I received a call from their complaints dept in Johannesburg follow up to find out if I have received a call from Game stores at Baywest mall. And I advised to the lady that noone contacted me from the local store. She advised that she will escalate the complaint to top management. It is more that 48hrs now since my complaint forwarded or escalated to Game Store Top Management Baywest Mall and they have not contacted me. This is really disappointing and I will share this experience with all my family and friends and also with my colleagues as this is unacceptable services.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
5 (100%)