T
Theresa R
Active since Mar 2021
24
Reviews
0
Industries
Reviews
24 reviews2 months ago
Service Complaint and Request for Alternative Network Recommendations
Dear HelloPeter Team, I hope this message finds you well. I am writing to formally raise a complaint regarding the ongoing poor service experience I have encountered with my current network provider. Over an extended period, I have experienced repeated connectivity issues, unreliable service, and a lack of timely communication or resolution from the provider. As a client with a strong and consistent credit record, I find it both frustrating and concerning that the level of service delivered does not reflect the standards expected, particularly in a time where connectivity is essential for both personal and professional operations. The recurring nature of these service disruptions feels systemic, and I am increasingly concerned that this may be indicative of broader infrastructure or service delivery challenges within certain network providers. In light of this, I would greatly appreciate your guidance and recommendations on alternative network providers that: Deliver consistent and reliable connectivity Maintain strong customer service standards Do not experience the same recurring service disruptions Your platform is well-positioned to provide insight based on verified customer experiences, and I believe your recommendations will assist me in making an informed decision moving forward. Please also advise on any further steps I can take to escalate or formally address this matter with my current provider. Thank you for your time and assistance. I look forward to your response.
2 replies
2 months ago
Urgent: Ongoing Network Outage and Request for Resolution
Dear Rain Support Team, I am writing to formally raise concern regarding yet another network outage I have experienced over the past two days, with little to no communication, notification, or visible effort to resolve the issue. This recurring lack of connectivity has had a direct and serious impact on my work. As a content producer, my responsibilities require stable and consistent internet access, especially after spending weeks traveling and gathering material that must be edited, uploaded, and delivered to clients on strict deadlines. Due to this outage, I have been forced to purchase additional airtime and data at my own expense just to meet my professional obligations. I would like clarity on the following: What is the cause of this recurring outage? Why has there been no proactive communication or updates from your side? What steps are being taken to resolve the issue immediately? What recourse is available to me as a paying customer for the financial loss incurred (including reimbur*****t for additional data purchased)? How can I escalate this matter to speak directly with a consultant or responsible agent instead of automated responses? At this stage, the lack of reliability and support is unacceptable, especially given the critical nature of my work. I request urgent feedback and a clear resolution path.
7 replies
2 months ago
Rain-an expensive network
Dear HelloPeter Team, I am writing to formally lodge a complaint regarding the ongoing service disruptions I have experienced with Rain which have had a direct and deeply damaging impact on my livelihood. As a content producer, my work requires weeks of travel followed by critical post-production periods where I must be fully operational from home—editing, uploading, and delivering content to clients on strict deadlines. My income is directly tied to my ability to meet these deliverables on time. Unfortunately, due to the outages in Rain’s network—reportedly linked to weather conditions—I have been left without reliable internet access during a crucial delivery window. This disruption has resulted in significant financial loss and reputational risk. In order to meet my obligations, I have been forced to purchase additional airtime and mobile data at my own expense, effectively paying twice for a service that I was already subscribed to but could not access. This is not only unsustainable but fundamentally unfair. Beyond the financial implications, I am extremely frustrated by the complete lack of accessible customer support. My attempts to resolve the matter have been met only with automated responses, with no access to a human agent who can provide clarity, accountability, or resolution. I would like to raise the following critical questions: What recourse do I have to reclaim the costs incurred due to Rain’s service failure? How can I escalate this matter to engage with a real representative who can address my complaint meaningfully? Is this level of service disruption and lack of support a common experience among Rain users, or is my case being mishandled? I am requesting assistance from HelloPeter in escalating this matter and holding Rain accountable for both the service failure and the lack of adequate customer support. Reliable internet is not a luxury in my profession—it is essential infrastructure, and its failure has tangible consequences. I trust that this platform will assist in ensuring that my concerns are heard and addressed with the urgency and seriousness they deserve.
5 replies
5 months ago
Bad collection service for tax payers
Dear HelloPeter Team, I am writing to formally lodge a complaint against Pikitup regarding the unacceptable refuse collection service provided to the residents of Moroka North during the recent festive season. Refuse was not collected on 25 December, which we understood due to it being a public holiday. However, this resulted in refuse remaining uncollected for seven days, placing a significant strain on households during a period when waste volumes are naturally higher. Furthermore, today being 1 January, also a public holiday, residents reasonably assumed that no collection would take place. Unexpectedly, at approximately 10:00 AM, a refuse truck arrived and only collected two bins in Mamosa Street, without any prior notification to the community. The rest of the street—and many others, including Mamosa Street, which alone has over 100 households—were completely skipped. No communication was issued to inform residents that it would be operating on this public holiday. There was no notice, no schedule update, and none of the usual alerts used by collection teams. As a result, most residents were caught off guard, especially considering that culturally, many households are active late into the night on 31 December, only settling in during the early hours of the morning. The consequences of this poor service are severe. With schools closed and many family members visiting during the festive season, refuse bins are overflowing. This has led to flies invading homes, rodents becoming a problem, and growing health and hygiene concerns. Residents are now left with yards full of refuse, yet are expected not to dump waste *******ly—leaving us with no reasonable alternative. Communities in townships deserve the same level of service, communication, and respect as communities in all other parts of South Africa. The lack of notification and inconsistent collection is not only unacceptable but deeply concerning. We respectfully request: A clear explanation from Pikitup regarding the failure to notify residents and the selective collection that took place today; and A concession in the form of an additional refuse collection day as an urgent remedy to address the backlog affecting Moroka North. We trust that HelloPeter will escalate this matter and assist the community in receiving a prompt and fair response. Yours sincerely, Resident, Moroka North Township
0 replies
6 months ago
Unresolved ATM eWallet Withdrawal Issue – No Feedback, No Follow-Up, and Terrible Service (Ref: 22791969)
Dear Hello Peter, I am extremely disappointed with the level of service I have received from FNB regarding a simple eWallet withdrawal dispute. What should have been resolved within days has now dragged on for more than 10 days, with no follow-up, no call-backs, no accountability, and repeated requests for me to start the process from scratch every time I call. For reference, I am referring to case number 22778286 and 22791969, yet every day I am treated as though I am logging the query for the first time. Here is the full sequence of events: On 18 November I withdrew an ewallet of 3000 rands And then on the 19th i withdrew R5,000 with no issues. On 20 November, I attempted to withdraw the remaining amount at the Jabulani Mall ATM. The ATM did not dispense any cash. Despite this, my eWallet balance dropped to R40, and FNB’s system claims the money was withdrawn. The sender of the eWallet Cash Converters confirmed that the funds were correctly transferred, and both numbers FNB gave me helped trace the incident back to the Jabulani Mall ATM, which did NOT dispense any money. From there, the nightmare began: I submitted all required documents: ID, completed Dispute Form, and proof of payment. I was sent back and forth between numbers, departments, and forms, with no resolution. I physically visited Jabulani Mall twice, where a claim was supposedly logged under a BCR/ADT/ARM claim form. To this day, no feedback. When I followed up telephonically, agents could not find any record of that claim. Another agent redid the entire process with me on Saturday — again, today, no trace of it. Out of the 7 agents I spoke to over the past 10 days, only ONE called back after our call got cut. I am constantly told to install the FNB App, yet I am not an FNB banker, and your website is extremely unfriendly to non-FNB clients. This ongoing incompetence has now caused real personal and financial inconvenience. I delayed a work trip by three days trying to fix this. I eventually had to make alternative plans for the funds FNB should have long resolved. I am now working far from Jabulani Mall and cannot keep making unnecessary trips because processes are not being followed. As a former FNB banker myself, I am shocked. The lack of digital follow-up, reference updates, callbacks, and accountability is not only unprofessional — it feels like FNB is delaying until the customer gives up. That is unacceptable. I urgently request: A direct line or a dedicated agent to handle my case. Immediate investigation and resolution of the missing funds. Clear communication and written feedback on the progress of reference 22791969. An explanation of why queries repeatedly disappear, why agents do not call back, and why customers must restart the process daily. This level of service is far behind other banks and certainly far behind what is expected in a digital, modern banking environment. No customer should be treated like this — especially not when dealing with money that went missing due to an ATM fault. I hope FNB resolves this as a matter of urgency.
3 replies
7 months ago
3-Day Internet crisis
For three days now, my Rain internet service has been completely unusable. Despite the router being plugged in and displaying a blue ring, there is no actual internet connectivity. This failure has forced me to spend over R300 of my own money on mobile data bundles just to attempt to stay minimally connected for urgent matters. My attempts to resolve this through Rain's official support channels have been an exercise in extreme frustration. The "Ask Rain" site is a labyrinth of unhelpful AI responses that only regurgitate basic troubleshooting steps like "plug the device in and out," which does nothing to address the core problem. There are no visible avenues to speak to an actual human being for tangible support. The most devastating consequence of this outage is the direct threat to my livelihood. I am currently on a critical work project and, due to this internet failure, I am on the verge of being dropped from it. After positive discussions with management, we agreed that working remotely was the best solution for me as a new mother. Now, because Rain cannot provide the reliable service they promise, I am facing the very real possibility of being forced to abandon my childcare arrangement and return to the office, all due to this unresolved service issue. This is, without exaggeration, the worst service experience I have ever encountered. A service provider that offers no direct line to human support when their core product fails is not fit for purpose. It is a pity to see this, as Rain used to be a provider I trusted and recommended. I would have expected that they IMMEDIATELY dispatch a real, human technician to diagnose and fix the issue. And demand they reimburse me for the R300 spent on data due to their service failure. Provide a direct channel for escalated support to ensure this is resolved within hours, not days. Explain how they will fix their broken support system to prevent other customers from being abandoned by ineffective AI I expect an urgent, human response and a resolution today. My job and professional reputation depend on it.
2 replies
9 months ago
Urgent: Ongoing Service Outage and Complete Lack of Support
Dear Rain Team, This is beyond frustrating. For the past **three days**, I’ve been unable to share or receive essential work files due to Rain’s continued network issues. Your **online support is completely non-functional**, and no one from your side has bothered to communicate anything — no emails, no updates, not even a vague explanation. We are running a business, and this kind of silence and neglect is unacceptable. At the very least, we expect basic communication. Instead, we’ve been left in the dark with no clue what’s going on or when (or if) the problem will be resolved. **Is there *anyone* at Rain we can speak to?** A real person who can explain what’s happening and when it will be fixed? We need a direct contact number and someone who can take responsibility — not just automated responses or broken support channels. I’m asking, again, for a **phone call or a proper update immediately**. This is now affecting productivity and damaging trust. Waiting for a response — preferably from someone who can actually help.
2 replies
10 months ago
Poor rain wifi
What a bad day on the rain router 101 i tried to reboot and everything that is neccessary to get back to the normal flow of wifi and nothing till now one and a half days later. Can I return it?
2 replies
13 months ago
Complaint and Allegation of Misconduct Regarding Refuse Bin Collection in Moroka North
Dear Pikitup Management, I am writing to formally lodge a complaint and raise serious concerns regarding the conduct of one of your staff members operating in Moroka North. The issue relates to the collection and promised replacement of my mother’s damaged refuse bin. Incident Summary: Date of Initial Incident: Tuesday (last week) Location: Moroka North Vehicle involved: A non-******* collection truck, registration LG93GP Description: A Pikitup staff member, along with others, arrived at our home unannounced on a Tuesday, which is not the usual collection day for Moroka North. They knocked at the gate and claimed they were collecting broken bins and delivering refuse bags as well as collecting recyclable waste. My neighbor assisted in handing over the bin to the staff members, who then loaded the broken bin into the truck and assured us a replacement bin would be delivered on Thursday – our regular collection day. Current Concern: Date of Follow-up Visit by Same Staff Member: Today (Tuesday, one week later) Issue: The same staff member returned, this time accompanying the regular dustbin collection crew, and asked where our bin is. When I reminded him that he and his team collected it the previous Tuesday, he denied ever having done so. This contradictory behavior raises serious red flags. It appears deceptive and unprofessional, especially considering the collection vehicle used (LG93GP) was not a standard ******* collection truck. The incident now feels suspicious and possibly *****ulent. Attempts to Resolve: I have been attempting to contact your call center for over three days, spending over R100 in airtime without success. I have already sought legal advice, as I suspect this may not be an isolated issue. I adhered to your bin replacement procedure as per your official guidelines, including: Obtaining a reference number from the COJ walk-in center. Providing all required documents (ID, Rates & Taxes invoice, reference number) to the depot. Despite following this process, I now find myself without a bin and dealing with unclear and evasive behavior from your field staff. Action Required: Immediate investigation into the staff member involved and the vehicle LG93GP. Replacement bin to be delivered without delay. Clear explanation and record of what happened to the removed bin. Assurance of accountability for staff who mislead or act outside the official procedure. I am returning home today specifically to escalate this matter in person if necessary. I expect a prompt and professional resolution to this matter.
1 reply
13 months ago
Pikitup did not deliver
I am writing to formally express my deep dissatisfaction with the ongoing lack of service regarding the replacement of a refuse bin for my mother’s residence. Despite numerous communications and following all the required steps as outlined by Pikitup last year, we are still without a bin. Most recently, a team came to collect the broken bin on Tuesday and promised my mother that a replacement would be delivered on Thursday, which is ******* collection day. That promise was not kept. Now, it means another week will pass, once again refuse is being stored inside the storeroom – including rotting items – creating a health and hygiene hazard. To add insult to injury, the email response received today simply repeats the same information we have already comp**** with long ago. This is not acceptable. My mother is a senior citizen who: Cannot walk long distances, Struggles with confusion, and Relies on a neighbour to take the bin in and out on collection days. Her family support is limited at the moment, as I am travelling for the next month and our closest relatives are in Durban. Is it truly too much to ask that her dignity and health be respected with something as basic as a refuse bin? We ask that a new bin be delivered urgently to avoid further hardship and the health risks now posed by accumulating waste. Please escalate this matter to the relevant depot supervisor and confirm when delivery will take place. I would appreciate a response not another list of processes we've already followed. Sincerely,
0 replies
Review Distribution
5 Star
4 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.166666666666667%)
1 Star
19 (79.16666666666667%)