Seipati N

If you're short of promises with no delivery, this is the place

Waste of money!!! False Promises!! Unethical salss!!! On the 24th December 2020 we bought an Ivory Renault Captur from your company (Fury Mazda Pinetown) and fetched it on Monday, 28th December 2020. On the same day that we fetched the we noticed that there was no service book and no car manual in the vehicle. We immediately notified Vuyani via WhatsApp that these were missing. Vuyani said the books were misplaced in the office and assured that the vehicle had a full service history which was one of the conditions of sale. We sent him an email on the 6th January 2021 reminding him that we await the 2 booklets for the car. After numerous calls and visits to Furya Mazda in Pinetown, Vuyani promised to deliver the books to our residence and asked that we send the location on the 23rd January of which he never showed up. We kept on going to the dealership premises and Vuyani told us that he had found the service booklet in a bad condition and had sent it to Renault in Pinetown for the transfer and stamping of old history into the new booklet. He then promised to deliver the service booklet in our residence on the 04th March 2021 of which he never did. He finally told us that he left the service booklet at Renault in Hillcrest which we fetched yesterday. This service book is completely blank with no stamps. It came with 2 sheets which show that the vehicle was serviced 15,000 km; 30,000 km and 45,000 km and 90,000 km. There is no service history between 45,000 km and 90,000 km. We have no indication of whether the timing belt accessories belt and pulley's were replaced at 60,000 km which are part of special conditions of use. What is more horrifying is that we purchased this car on the basis that it had a full service history prior to the sale. The way that Fury Mazda Pinetown has dealt with us is unfair. We need clarity on this misleading and deceptive omission of the history of this vehicle.