MW
Melissa W
Active since Feb 2021
9
Reviews
0
Industries
Reviews
9 reviews3 weeks ago
MIOSA Closed My Case on a Technicality While I’m Still Sitting With a Defective Vehicle and Massive Financial Loss
MIOSA Closed My Case on a Technicality While I’m Still Sitting With a Defective Vehicle and Massive Financial Loss I approached MIOSA (Motor Industry Ombudsman of South Africa) after months of struggling with a defective Ford Ranger purchased from Kyalami Executive Motors. The gearbox failed within 24 hours of purchase. The dealer arranged repairs, but the vehicle continued having the exact same gearbox issues shortly afterward. It was returned again and incorrectly diagnosed as a BCM issue. Less than two months later and under 10,000 km after the repair, the gearbox and torque converter failed completely. The original repairer later became unreachable and the vehicle was undriveable. As this is our only family and business vehicle, we had no practical choice but to have the vehicle inspected and repaired locally in Durban after weeks of delays and poor communication. Despite supplying: -Full email correspondence -Mechanical reports -Repair invoices -Photographic evidence -Proof of ongoing defects and failed repairs MIOSA closed the matter on a technicality because the gearbox was eventually opened by a third-party mechanic after the original repairer could no longer assist. At no point did it feel like the actual facts, failed workmanship, repeated misdiagnosis, or consumer prejudice were properly considered. We are still sitting with a problematic vehicle, major financial loss, and no meaningful assistance. Very disappointing experience from an organisation that consumers approach for fair assistance and dispute resolution.
0 replies
3 weeks ago
Ford Ranger Gearbox Failed Within 24 Hours of Purchase – R85,000 Later and Still No Resolution from Kyalami Motors or MIOSA
After my husband and I purchased a Ford Ranger 3.2 Wildtrak from Executive Motors on 26 September 2025, the gearbox failed within 24 hours while driving back to Durban. The vehicle had to be recovered and returned to the dealer, who arranged repairs through a third-party gearbox company. Shortly after receiving the vehicle back, the gearbox started slipping and engaging incorrectly. I reported this immediately and the vehicle was sent back again. I was then told the issue was “BCM related” and not gearbox related. The exact same symptoms continued until the gearbox and torque converter failed completely less than two months later and under 10,000 km after the repair. An independent inspection later revealed severe gearbox damage and evidence of welded internal components. Since then, we have personally spent approximately R85,000 on gearbox repairs after exhausting my own warranty contribution. On top of that, the vehicle has had ongoing issues that existed before purchase and were allegedly “fixed” by the dealership before sale, including condenser, viscous fan, compressor and fan belt issues, still not functioning correctly. This is our only family and business vehicle, and we have suffered major inconvenience, downtime, financial loss, and loss of income while trying to resolve this matter professionally. Despite all documentation, reports, invoices, and communication being provided: Kyalami Executive Motors has refused to take responsibility. MIOSA (Motor Industry Ombudsman of South Africa) closed the complaint on a technicality because the vehicle was eventually inspected by an independent mechanic after the original repairer became unreachable and the vehicle was undriveable. We are still sitting with a problematic vehicle and substantial financial loss after months of trying to resolve this in good faith. Extremely disappointing experience from both the dealership and the process that is meant to protect consumers.
1 reply
13 months ago
Extremely Disappointed with Uber Eats' Refund Policy
Good day, I am incredibly disappointed with the way Uber Eats has handled a recent issue I experienced. I accidentally placed an order to the wrong address and, in a moment of panic, canceled the order almost immediately. Despite this, I was still charged the full amount for the canceled order. What’s even more frustrating is that I reordered the exact same items to the correct address right afterward—meaning neither the restaurant nor Uber Eats incurred a loss, yet I am being told that I cannot be refunded due to their policy. I am a pensioner and every cent counts. It's extremely disheartening to see a large company show no flexibility or compassion in a situation where no one lost out except me. This rigid and unfair policy feels exploitative and lacks basic customer care. I hope Uber Eats reconsiders how it treats loyal customers in good faith situations like this. Until then, I cannot recommend this service to others—especially those on tight budgets or fixed incomes. Complete disgusted!
0 replies
14 months ago
I am very happy with Naked Insurance and the last claim went so smoothly and no hassles
I am very happy with Naked Insurance and the last claim went so smoothly and no hassles. Thank you Sonia V for your assistance.
1 reply
20 months ago
I am so thrilled with Naked Insurance - they went above and beyond to help fixing my car after a someone smashed into it and drove off
I am so thrilled with Naked Insurance - they went above and beyond to help fixing my car after a someone smashed into it and drove off. Everyone was so helpful and I am so grateful there was car hire included - it saved us! A huge Thank you to Jennika Naicker, Michael T, Kamokgelo you really have gone above and beyond 5 star customer service.
1 reply
48 months ago
Dotsure is the BEST!
I love DotSure! They always have friendly service and fast payouts. Thank you so much!
1 reply
55 months ago
Great Service!
Very helpful service from Justin Grobler! Very happy with Capital Legacy, Thank you!
1 reply
57 months ago
Arabella Julies helped me get 2 options on a car insurance quote, helped amend my current policies too
Arabella Julies helped me get 2 options on a car insurance quote, helped amend my current policies too. She was fast, efficient and friendly. Thank you so much.
1 reply
65 months ago
I love Dotsure!
I love Dotsure! They always payout my claims on time. They are friendly and fast!
1 reply
Review Distribution
5 Star
6 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (33.333333333333336%)