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Lynne D
Active since Jan 2021
2
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2 reviews35 months ago
REFUSING TO PAY MY REFUND AFTER FAILING TO DELIVER
I made my final payment on the 30th of December 2022, to date I have not received my couch nor my refund. It has been lies after lies. My couch was supposed to have been delivered 5 weeks after final payment. In March 23, 11 weeks after my last payment they went on business rescue, now they using that as an excuse to not pay my refund
0 replies
65 months ago
Grand shoe West street
I bought hush puppies shoes on the 30th of November 2020 they were on sale. I wore them for lesss than15 minutes on the 23rd of December 2020. The sole of the shoe cracked and chipped off. On the 30th of November I returned the shoe without a receipt but I had a laybye receipt for the same day. They refused to return it. After digging the bin I eventually found it. They agreed it was a factory fault but they sent me home & sent to await a SMS. SMS came through with a credit note. Mind you I travel 33km single trip to the shop, was told I will not get refund because of return policy. The floor supervisor was rude, the customer service appalling, I told them it was never my intention to return the shoe. I was embarrassed because the shoe was purchased for a particular function and for it the crack on my arrival was just not acceptable. To date they refusing to refund me and they forcing me to take something else. Firstly I bought 4 shoes on the day. Two cash and two on laybye. I don't want more shoes. I wont need the shoe the function has long passed and it did not serve its purpose. I find it absolutely absurd for a company as big and as old to have such horrible customer service
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