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ZL

Zelda L

Active since Jan 2021

2

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Reviews

2 reviews

Dr Bongani Ngele

4 months ago

Disappointing after care & service

Overall, on our first appointment we were so impressed with Dr Ngele, such a friendly doctor and made us feel at ease. After a month that my son has been on prescribed medication his symptoms is still the same - as a mother I am concerned and requested the Receptionist that I would like to speak to Dr. After 2 weeks and after a phone call that I told her I really want to speak to Dr - absolutely NO call. I have questions and my expectations is that I want to speak to the Dr to get clarification, to be HEARD and to be assisted. The Receptionist send me a message on behalf of the Dr, but that is NOT what I need - I want to talk to him as I have concerns and questions - a message will not do. It took them a week and half to help me with a motivational letter that I can forward to the medical aid for the meds to be put on chronic. It is disappointing knowing that you have a request and your money is good enough for a visit but do not expect after service at all - don't expect to get a call from a Dr if you are worried and have questions. I wonder if the shoe was on the other foot - if your child is not feeling well and not getting better - would you like to get answers? Of am I expecting too much as a parent and as patient??? Point is - Dr Ngele might be a great Dr, I wouldn't know - if the fault is with his reception or if it is him that doesn't want to do effort to talk to patients, I don't know.... but the after service is disappointing!

0 replies

Volpes, The Home of Linen

68 months ago

BAD BAD BAD SERVICE

I purchased a duvet cover set online from Volpes..... I am really VERY disappointed and disguisted. I've sent an email regarding faulty product delivered to me.... NO RESPONSE! I phoned then the next day because NO ONE has the audacity to respond to my mail......I spoke to a not TO FRIENDLY man and he gave me 2 options...... 1. Either arrange that couriers collect and they send me another one (I then have to wait AGAIN another week or 2 for it AGAIN without communication- YES CHECK YOUR RECORDS AND YOU WILL SEE HOW MANY TIMES I EMAILED AND I PHONED and also complained about NO communication and I AM the only one communicating) 2. or option 2 is to go to the closest Volpes and get new one. I did the online purchase because I can't get to shops and due to covid, but hey okay I will make a plan because I am NOT going to wait another 2 weeks. The guy telephonically told me HE will phone Alberton ( my closest shop) and explain my situation.... just to get there today and NO ONE knows about it AND they don't have a queen size..... I once again have to go back over the weekend to get the size I want for they will get one from another shop. Alberton is about an hours drive from me..... so now this duvet is costing me a whole lot of money and I sit with POOR COMMUNICATION!!!! I am so upset and disappointed and regret that I have referred MY manager and another co worker to buy from Volpes!!!!!!!!!!!! Thank you for ruining something ai was looking forward to AND costing me more money!

0 replies

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4 Star

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3 Star

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2 Star

1 (50%)

1 Star

1 (50%)

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