HH
Horst H
Active since Jul 2011
14
Reviews
0
Industries
Reviews
14 reviews2 months ago
Poor and despicable service
Absolutely useless trying to get hold of somebody! The Whatsapp and Chatbot should be discontinued. What is your customer care email? Why do you not have this on your website?
4 replies
3 months ago
Useless and *********** customer service
Absolute useless and pathetic customer service blatantly dismissing my complaint about the list of health practitioners on their website being outdated. The sooner this scheme closes, the better.
2 replies
4 months ago
Doctor and paractitioner list on website is outdated
The list of doctors and practitioners is outdated. For a medical aid this should be up to date if one wants to find a practitioner that is covered by your medical aid!
2 replies
7 months ago
Poor website!
Their website and the information contained in it is poorly constructed, information is missing or outdated. As far as I can remember from school, sentences end with a full stop. Information is difficult to print due to a grey font and formatting that makes printing nearly impossible. If they cannot ven get this right, can you imagine how the rest is supposed to work correctly?
2 replies
16 months ago
Don't have email as a communication channel!
You don't have an email address for cancelling a pre-authorisation? What kind of company are you? That chat robot on your site is utterly useless, please get rid of it. One would really expect better service from you.
2 replies
19 months ago
Failure to communicate properly and cohesively with customers. No manners.
Clear, easy to understand communications seem to be difficult: Two pages were wasted to explain in a very complicated way that one of my mother's chronic medications will have a co-payment next year. And that after your exorbitant increases! Nor are you able to determine exactly what the co-payment is, instead giving a range from R1-R50. And, by the way, my mother is not exactly your pal which you can write to using her first name. How about using Mrs.
4 replies
26 months ago
Another business that deserves to close.
Bought a piar of POWER sneakers from Metro Home Centre Menlyn. The shoes were falling apart after two months. Metro Home Center Menly is totally useless for honoring any warranty, but that is a seperate complaint. I wrote a complaint via email to Bata South Africa and am still waiting for a reply. Customers would be well advised to take their business elsewhere and do the South African public a favour in having these businesses close.
0 replies
26 months ago
Dishonorable business
I can only agree with other reviewers to take your business elsewhere. They sell absolutely poor products and then don't honor any warranty. The sooner this shop closes, the better for the public.
0 replies
37 months ago
Forget, go somewhere else.
I previously was not happy with the service they rendered in 2015. I went there again to get a quote on brake repairs and a general service for my Honda Jazz. It seems the personnel there do not properly understand what needs to be done. Neither are they particularly friendly nor interested in their customers' needs. I would rather save myself another poor service for a lot of money and seek better alternatives.
0 replies
77 months ago
Deterioration of Discovery service to members
I recently went to the Discovery Shop in Menlyn Maine to get additional information for my aged parents on information in their plan brochures. Twice the personnel there was not able to give me more information than contained already in the brochure and wanted me to talk to a consultant over the phone. I could have done that from home. It makes me wonder why they even have that branch in a very expensive center, with fancy Mac books? They would have been better having their old Centurion offices were at least you could get proper help. As a procurement officer I am luckily not a member of theirs and will advise anyone, even businesses not to become members with such service.
3 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (28.571428571428573%)
1 Star
10 (71.42857142857143%)