Bata South Africa
Claimed Business
|2|21 Reviews (last 12 months)|This business does not respond to reviews
Bata South Africa
Claimed Business
|2
21 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Bata South Africa receives sharply divided feedback centred on its online ordering experience. Customers consistently praise individual staff members such as Mandy and Gloria for going the extra mile, with a recurring theme of fast dispatch and easy website navigation when things work well. However, a strong pattern of complaints emerges around incomplete deliveries, unreturned refunds, and unanswered emails and calls. Shoppers frequently mention frustration with courier handling, particularly Fastway, and delays affecting school shoe orders during peak periods.
Performance(last 12 months):
Trustindex Rating
2.8TrustIndex
2.8
Review Distribution
2|21 Reviews
Jul '25 - Jun '26
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 04:29
BATA SHOES GREAT SERVICE
Struggled to find Tomy takkies size 12 for girls. Ordered online, got excellent service from Mandy at H/O who sent photos and without me asking, checked the status of the order because we needed them urgently for an event.
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Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 04:29
BATA SHOES GREAT SERVICE
Struggled to find Tomy takkies size 12 for girls. Ordered online, got excellent service from Mandy at H/O who sent photos and without me asking, checked the status of the order because we needed them urgently for an event.
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Anonymous
1 reviews | Active since Jan 2020
19 Mar 2026, 13:16
Exceptional service
I would like to appreciate Bata team for their exceptional services, about a week ago I lodged a complaint for an exchange of a torn school shoes and today I have just received a new pair of shoes without any hassle. to the team there in Pinetown keep up the great work and Thank you for putting your customers first
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Anonymous
1 reviews | Active since Jan 2020
19 Mar 2026, 13:16
Exceptional service
I would like to appreciate Bata team for their exceptional services, about a week ago I lodged a complaint for an exchange of a torn school shoes and today I have just received a new pair of shoes without any hassle. to the team there in Pinetown keep up the great work and Thank you for putting your customers first
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Anonymous
1 reviews | Active since Jan 2020
19 Jan 2026, 09:16
Bad service easy to buy difficult to exchange
I bought shoes December 2025 they are delivered but the school shoes was small I had to apply for exchange online two weeks know waiting for response the school are even open my child is going to school with old shoes still waiting for response nothing another week again waiting 😏😏
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Anonymous
1 reviews | Active since Jan 2020
19 Jan 2026, 09:16
Bad service easy to buy difficult to exchange
I bought shoes December 2025 they are delivered but the school shoes was small I had to apply for exchange online two weeks know waiting for response the school are even open my child is going to school with old shoes still waiting for response nothing another week again waiting 😏😏
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Anonymous
1 reviews | Active since Jan 2020
15 Jan 2026, 12:42
Terrible Customer service
You guys need to find another courier company as Fastway is not even slow but terrible, why are you allowing us to select home delivery when you just going to say that my place is dangerous but other big brands delivers straight to my door. I ordered two pairs of shoes on the 29th of December and you promised to deliver by the 12th January but to date I have not received my order imagine the embarrassment as a parent where my kids went to school with their old small sized shoes. The driver attempted to deliver but told me that I need to walk about 2km just to get my order worst their Pretoria line does not go through this pathetic. This is painful and uncalled for just disable home delivery once.
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Anonymous
1 reviews | Active since Jan 2020
15 Jan 2026, 12:42
Terrible Customer service
You guys need to find another courier company as Fastway is not even slow but terrible, why are you allowing us to select home delivery when you just going to say that my place is dangerous but other big brands delivers straight to my door. I ordered two pairs of shoes on the 29th of December and you promised to deliver by the 12th January but to date I have not received my order imagine the embarrassment as a parent where my kids went to school with their old small sized shoes. The driver attempted to deliver but told me that I need to walk about 2km just to get my order worst their Pretoria line does not go through this pathetic. This is painful and uncalled for just disable home delivery once.
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Anonymous
1 reviews | Active since Jan 2020
14 Jan 2026, 11:31
Seamless Ordering, Exceptional Speed
The website is very easy to navigate — my daughter placed the order herself. We ordered late yesterday and received the shoes today. Outstanding delivery speed. Highly recommended.
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Anonymous
1 reviews | Active since Jan 2020
14 Jan 2026, 09:25
Buy from this store at your own risk.
I ordered four pairs of shoes from Bata on 19 December 2025, but only one was delivered. Despite countless emails and calls to the consultant handling my order, I’ve been ignored completely. I now realize others were right when they warned me about this store. I should have checked the reviews first. This has been a frustrating, disappointing experience.I will never shop at Bata again and will share my negative experience widely
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Anonymous
1 reviews | Active since Jan 2020
14 Jan 2026, 09:25
Buy from this store at your own risk.
I ordered four pairs of shoes from Bata on 19 December 2025, but only one was delivered. Despite countless emails and calls to the consultant handling my order, I’ve been ignored completely. I now realize others were right when they warned me about this store. I should have checked the reviews first. This has been a frustrating, disappointing experience.I will never shop at Bata again and will share my negative experience widely
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Anonymous
1 reviews | Active since Jan 2020
22 Dec 2025, 11:08
Paid for Two Pairs, Received One
I ordered two pairs of shoes from Bata during their Black Friday sale, but only one pair was delivered. When I contacted customer service, I was told that the second pair was out of stock and that they would arrange another size instead, which I agreed to. That conversation happened about a month ago, and since then I have received no updates at all. I have tried multiple times to follow up, but I’ve been unable to reach anyone, and there has been no communication regarding the replacement pair. At this point, I would prefer a refund, but I can’t even request one because Bata has been completely unreachable. This experience has been extremely frustrating, especially for a well-known brand. Better communication and customer service are seriously needed.
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Anonymous
1 reviews | Active since Jan 2020
22 Dec 2025, 11:08
Paid for Two Pairs, Received One
I ordered two pairs of shoes from Bata during their Black Friday sale, but only one pair was delivered. When I contacted customer service, I was told that the second pair was out of stock and that they would arrange another size instead, which I agreed to. That conversation happened about a month ago, and since then I have received no updates at all. I have tried multiple times to follow up, but I’ve been unable to reach anyone, and there has been no communication regarding the replacement pair. At this point, I would prefer a refund, but I can’t even request one because Bata has been completely unreachable. This experience has been extremely frustrating, especially for a well-known brand. Better communication and customer service are seriously needed.
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