JJ
JJ J
Active since Dec 2020
3
Reviews
0
Industries
Reviews
3 reviews3 weeks ago
No response to our requests.
It’s a mix review. My coffee machine, a bean to cup has been a brilliant device in my house for a number of years. I saved up for ages to buy it as we are not a wealthy family. It started to give a small issue, so I decided to take it in for a service. It had some excess steam coming out of the water spout every now and again, but still ground and pored amazing coffees. No issues. After taking it to the delonghi service agent, I told them the issue and they said it’s fine they can fix it. When I got my machine back, the steam had stopped, but they made it worse. It stopped making coffee shots, or every third or fourth attempt would work, wasting tons of coffee and rendering it unusable. I made a request on the deoinghi website, in January. I received a phone call two weeks after, and the agent understood my problem, took down our original job card number and said he would get back to me with a solution. Months went by and I heard nothing. I decided about three weeks ago, to do another online request with delonghi. I still haven’t received a call back. I am so disappointed that the service agents messed up my machine. It was at least very usable. It went in for a simple seal replacement and came back unusable. It’s as if a part that was working was removed and a unworking part put in so I would pay for further repairs. You can’t send your car in for wheel alignment and it comes back undriveable. That’s what happened and Delonghi now just leave me. I think this is unfair.
0 replies
34 months ago
Taking advantage of the pensioners
My mom who is 82, canceled her phone contract, asking that it be a pay-as-you-go line. She called on 31/3/23 when they notified her that the contract ended on 24/4/23. They first offered her a cheaper contract which she said no to but told her she had to do it on a specific date to cancel, which she then did. The following day she received a message saying congratulations on your new contract! On 3/4/23, my mom called again, speaking to an agent called Masilo, who then assured my mom she had canceled the contract, and said that they are going to call her back on 7/4/23 to confirm, which they never had. Then my mom called back on 28/4/23, speaking to Sinethemba, who gave my mom a reference number (Listed below), and yet my mom is being harrassed by calls saying she must pay. She was told to call on 1 May, 23 to confirm, but as that was a public holiday she called on 29/4/23, but they said she should call back on 2 May, which she did (Really unfair to a pensioner!), but yet on 1 June received more data and airtime! She is scared to use any data so doesn't want to leave the house. I tried to call but they say they can only talk to my mom, and yet when she speaks to them they keep ignoring her cancelation and adding more airtime and data, which she is not using. They are still billing her every month and now harassing her for payments. She honestly has no money, living off a small state pension, and after multiple times of calling in to correct it, it has been ignored. PLEASE stop taking advantage of old people.
3 replies
66 months ago
Brilliant Stay !
I have had the pleasure of staying at the Tsitsikamma Village in twice, and I cannot say enough how great it was. Great Beds, clean and spacious rooms, and a breakfast that puts a big smile on your face. The staff are all exceptionally friendly, and always willing to help. We had to move our booking twice, and they were totally willing to assist. There is also plenty to do in the area. Go visit!
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)